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“Great surroundings but staff not helpful ”
Review of The Tongsai Bay

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The Tongsai Bay
Ranked #6 of 184 Hotels in Bophut
Certificate of Excellence
Reviewed 4 May 2014 via mobile

We researched koh suamui extensively prior to booking our holiday as there is so many choices available. The reviews for Tongsai bay were very good, so we decided to try it out. Initially our thoughts the hotel was very pleasant. Staff were friendly and accommodation was clean. They do make every possible effort in keeping the resort and it's surroundings very natural and clean which is I keeping of their theme of eco friendly.

Positives: Staff were very friendly and accommodating. Food and service at the 3 restaurants in the hotel was excellent. The pool staff were very helpful and friendly.
The hotel managers were extremely diligent in ensuring you were well looked after. The hotel grounds were well maintained and natural relaxed setting.

Negatives: We were very disappointed by the resorts on site car hire group who promised us an open roof jeep and delivered to us a rusted unsafe closed roof car which was nearly unsafe to drive on already dangerous driving conditions as were Samui's roads.
After rejecting the car we were left waiting for an hour with no assistance or solution to rectify the problem. The staff were rude and completely unhelpful. There were hundreds of car hire places on the island but the hotel would only use this particular on site company who only had this one car available. That makes completely no sense! We asked for assistance contacting other companies to arrange a car but they wouldn't or couldn't assist.

One more negative was the day spa which was 4-5 times the price of the same service outside of the hotel. Prior to us knowing this we booked a few treatments. They were extremely difficult to deal with and only if pushed would find an availability. This happened on more than one occasion. We asked for massages on the beach but they were booked out apparently, but we didn't see a massage on the beach all day while were we sitting by the pool.

Overall not a bad place to stay but a couple of issues left us with a bad taste in our mouth and probably won't return as there are so many resorts to choose from so service for guests needs to be "number one!"

Stayed: April 2014, travelled as a couple
4  Thank Marcello B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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638 - 644 of 1,903 reviews

Reviewed 29 April 2014

We returned to Tongsai Bay after many years absence and were very pleasantly surprised at the way in which the hotel had been sensitively developed. This was our 4th visit to Koh Samui and whilst much of the island’s original character has changed irrevocably, Tongai Bay remains a haven of tranquillity and is very much at one with its surroundings with the various villas just blending into the background. Our over-riding feeling whilst staying was one of relaxation and it only took a brief visit outside of the resort to the Fisherman’s Village to realise how rampant development has altered the nature of much of the rest of the island.

Much has been said on TA about the staff who are magnificent. The place runs efficiently and is immaculate. This is a testament to a great deal of unseen hard work by many staff, not just front of house but hordes of gardners and maintenance staff as well. This is not to say that the hotel is without fault. There are minor areas that could be improved upon and as has been mentioned elsewhere the wonderful private beach does not have the best quality of sand in Cheong Mon. However, any real attempt at criticism would be churlish and largely falls into the realm of individual preferences and idiosyncrasies. The hotel sets its sights high and delivers in the most part.

If you want a genuinely relaxing break, away from the crowds and with the opportunity to enjoy some fascinating flora and fauna then you should look no further. There is no other equal in Koh Samui and we are looking forward to returning again as soon as we can.

Room Tip: Ensure you get a villa with a sea view, you will not regret it.
  • Stayed: April 2014, travelled as a couple
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1  Thank Nigel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2014 via mobile

I find it hard to believe that anyone would vote this under 4/5...the place is sheer paradise. The staff are friendly and attentive to every need, the grounds are stunning, the food and drink (albeit more expensive than outside the hotel) is flawless and delicious and our room broke our expectations.

Ignore the comments about the "beach was too coarse it made me cry" etc etc, obviously they have never been to a British beach where walking on stones is a must.

Insects are around but embrace them. My wife is terrified of spiders but even she managed to show off one bigger than my shoe.

This place is heaven, we leave in 4 days, very sad at this thought.

Stayed: April 2014, travelled as a couple
3  Thank Travelnator2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2014

My wife and I stayed at Tongsai bay for two weeks 7th, April till 21st. I must say this is the best resort I have ever stayed at. I cannot fault and section. The staff were amazing, our lovely room maid whos name was Raviwan was really on the ball with orchid flower petals in romantic shapes plus Elephants and Tortoise made with towels. The management Leisa and Mark were up to high standard of solving any small problems and always attentive to all residents. Our room was a Beachfront Suite number 125 and was in a perfect position looking onto the beach a few stairs but no problem.Monday evening the BBQ was very good but you must be Starving to enjoy the full spread of food, you name it and it is there. The two swimming pools also very well kept although very, very warm, the sea is a little cloudy and not good for snorkleing but so inviting.And around the main pool the staff attend everyone the same withh flowing cold water, cold towels and fresh fruit, and if you would like a cocktail no problem but you pay for this.

Our holiday was fantastic! Organized and Tailor made by Kuoni Cambridge Branch. Great service at Airports and on all Transfers. Thank You Kirsty and Ken in Cambridge.

Now looking forward to a return Easter 2015.

I hope this review helps people anticipating a luxury holiday without high costs, This is the place.

Our name is Silke and Clive Cottle and although English we live in Germany.

Room Tip: If you can afford it Room number 504 is the best position. We had a Beachfront Suite number 125 on...
  • Stayed: April 2014, travelled as a couple
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1  Thank Clive C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2014

Very well managed hotel with excellent food and peaceful location. Far too many hills and steps to climb for our disabilities but good service with buggies to get you around. Very clean throughout. Helpful staff and very polite.The beds were a bit hard and the bedding not so good but duvets and linen were replaced two nights before we left with no request which was a good indication of the continual upkeep of the hotel. The General Manager, Leisa, took the time to get to know her guests and was so helpful. She listens to the guests and makes notes of all changes required and guests needs to improve all the time. Brilliant lady. The staff that will stay in our minds for being so attentive are the Beach Boys, what great attention we received. Restaurant: Tang, Su, Big & Krit always one step ahead of you.Reception staff and buggie drivers were brilliant too.Pool service was very good and two towels given to all guests. The food was wonderful, only had one poor meal in 10 days but once you have your food, the waiters/waitresses do not come back to ask if all is well and if you need any condiments, that would have been nice but that is being picky. The entertainment was spectacular. The fire show was a huge surprise and very memorable. The breakfast buffet was excellent and the only one where we have been that is not tasted by the birds before you get to it! All very well covered and beautifully displayed. The Taxi service into town from the hotel was very efficient and reasonable. Good quality cars and polite drivers. Maybe a little more expensive than a street taxi but better quality and prices displayed for your journey at the reception. Very easy to be cheated by a street taxi as they do not turn on their meters. The hotel taxi took this concern away. A very memorable trip and a BIG thank you to all at the hotel.

Room Tip: We stayed in a ground floor room which was very spacious and comfortable. The bath taps were a littl...
  • Stayed: April 2014, travelled with family
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1  Thank Jane Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2014

We start at Tongsai for only 2 nights to our regret.

Pros:
*We booked the cottage but after showing dissatisfaction regarding the view the hotel manager was so nice to upgrade us to the Beachfront - Hideaway Villa (very unique only one)
which is an A-M-A-Z-I-N-G room!!!
*Service is 2nd to none , the employees looking like they are a big family with one goal - to make the guest happy.it's hard to find this king of services in thailand. from ~15 hotels experience.
*They have complimentary sailboats (Katamarans) for guests!
*Breakfast is spectacular and the richest we found at thailand. you gonna gain weight here :)
*Restaurants are at top quality.Thai one is recommended.
*Room services has unlimited choices. all disses were tasty.

Cons:
*The steep stairs to the hideaway villa is a bit of a hard journey. about 50 stairs,
but I guess this is the price you pay for privacy.
*transfer for check in\out is not complimentary.(400b each)
*The location of the tongsai bay is a bit driving (10 min) fro main beaches ,so it's more a place for relaxation.
*The bed is a bit hard, it's a matter of taste as we like soft.

Room Tip: Hideaway Villa.
  • Stayed: April 2014, travelled as a couple
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2  Thank Uri S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 April 2014

This was our first visit to Koh Samui so we were not sure what to expect about the style and quality of the hotel but having read various reviews we felt it was going to be a good choice. We weren't wrong. This hotel's location is private and away from the hustle and bustle of Chaweng.
It was evident from the outset that the hotel management made a big effort to make sure the 'little' things mattered ranging from staff regularly topping up water glasses on the beach to having fresh fruit in the rooms. We cannot speak highly enough about the obliging staff. From the security guard at the reception entrance through to the beach staff everyone was friendly and smiling. Without execption you were always given a friendly greeting and there was a complete absence of surliness associated with some establishments at which we have stayed.
The hotel is making a huge effort in terms of recycling and eco-friendly practices including having their own garden away from the hotel which produces which produces organic herbs and vergetables for the hotel.
In a nutshell you can see why approximately 30% of the guests return to the hotel!

  • Stayed: April 2014, travelled as a couple
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2  Thank HorizonWanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Tongsai Bay

Address: 84 Moo 5, Bophut, Ko Samui 84320, Thailand (Formerly Tongsai Bay Cottages & Hotel)
Phone Number:
Region: Thailand > Surat Thani Province > Ko Samui > Bophut
Amenities:
Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
#2 Romantic Hotel in Bophut
#3 Top resorts Hotel in Bophut
#5 Family Hotel in Bophut
#5 On the Beach Hotel in Bophut
#6 Luxury Hotel in Bophut
Price Range: £171 - £350 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Tongsai Bay 5*
Number of rooms: 83
Official Description (provided by the hotel):
Tongsai Bay is located on Ko Samui, an island in the Gulf of Thailand just a short travel distance by air from Bangkok and across the southern peninsula. The view of Tongsai Bay is hypnotic, as its set amidst a secluded ocean cove; an eco-friendly colony of cottages, low rise buildings and villas barely displacing the lush greenery on the hills of the island's northeast corner. 3 restaurants serve Thai, and international food and the hotel hosts regular live music for evening entertainment. ... more   less 
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Also Known As:
Tongsai Bay Cottages And Hotel
Tongsai Bay Cottages Hotel Bophut
Tongsai Bay Hotel
Tongsai Bay Resort
The Tongsai Bay Ko Samui/Bophut

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