I am sorry for giving late feedback for my booking back in March, 2013.
but i just have to write one
My business colleague and I booked a room with 2 beds, thinking that we could use 4 days of relaxation (after a long convention in Bangkok) on a beautiful island. We arrived at the hotel at around 8 o’clock at night. The reception girl did speak a little English, and explained to us that there is only 1 room available with 1 king size bed.
Showing her a copy of our reservation, that clearly stated 1 room, 2 beds, and breakfast, didn't help a bit. do you have a roll away bed for one night asked?
We tried to explain to her that that is not going to work. She was trying to convince us that it’s only for 1 night, and tomorrow we will change the room.do you have a roll away bed for one night asked? the answer was "no, sorry they are all in use we have many family's now"
Again, we explained to her that we will not even spend 1 night together in 1 bed. Showing her a copy of our reservation again, that clearly stated 1 room, 2 beds, and breakfast, she still wasn't helpful, or trying to be nice. i asked her to speak with the manager, her answer was sure you can……. only tomorrow morning.
To make a long, aggravating, sweaty and unpleasant story short, she called us a taxi, and we booked a room for triple the amount (since it was a last minute booking) at another hotel. We wasted almost 4 hours of our vacation/relaxation time speaking to the wall. No options or any alternatives were offered. It was clearly take it or leave it, we are fully booked and there is nothing I can do.
can i use my laptop to contact my travel agent? no WiFi connection now she said.
I do a lot of traveling, and things do not always work out or go smoothly when booking from overseas/online. But almost always, I was able to work things out, or compromise, but not this time.
A good hotel, no matter the size, location, or amount of stars, will always do it’s best to solve a problem and somehow compensate an unhappy guest, especially when it’s not the guest’s fault, but not this time. not this hotel.
Did she really expect me to share a bed with another man? ? ? :)
my suggestion,,,, don't go there, no service, no management, no internet, far from every thing, taxi will come in 30 minutes do to the distance,
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- Also Known As:
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