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Six Senses Samui
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Reviews (966)
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All reviewsdining on the rockshideaway villapool villaour honeymoonhill restaurantguest experience makeroutdoor showerkoh samuiprivate butlerfour seasonsthe general managermain restaurantmosquito coilsocean frontmain poolbanyan treeoverlooking the sea
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293 - 298 of 966 reviews
Reviewed 14 June 2014

My husband I went to Six Senses, Koh Samui, for our honeymoon and were bitterly disappointed. We have travelled six times before to Thailand and have never got food poisoning and we got food poisoning from the lunch and dinner menu on two separate occasions at Six Senses. The food was not fresh, cold in the middle, extremely overpriced and not authentic at all.

The staff were very apologetic and helpful and gave us medications but for the price we paid to stay there and to eat, it was unacceptable.

Additionally, without being asked (trying to be helpful) the staff booked us into our flights to BKK and Sydney and booked us separately, so we couldn't sit together!

The location is beautiful but there it is very remote and hard to get anywhere.

  • Stayed: January 2014, travelled as a couple
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Thank Erin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SixSensesSamui, General Manager at Six Senses Samui, responded to this reviewResponded 18 June 2014

Dear Dissappointed278,
Thank you for your feedback from a visit back in January 2014 to Six Senses Koh Samui, the team is very sorry of course that such circumstances spoilt your holiday experience with us. But for reference its important to tell our readers that without professional medical advice from a qualified physician or laboratory report it difficult to determine what was the cause of the stomach upset, the resort was 90% full at the time so such incidents would affect many others and not be so isolated as in this case, I hope you understand, but without full medical details from a accredited hospital here on Koh Samui it would therefore be difficult to determine the exact cause.

With regards to your Bangkok/Sydney flight seating arrangements, we as resort operators are not allowed to make seat reservations for our clients on International sectors with International Carriers, we can only make seat confirmations and arrangments on local internal flights related to Bangkok Airways, I have discussed this with my team and confirmed the same.

Main tourist locations such as Fishermans Village Bo Phut, and Chaweng are only 10 minutes away from the resort by Taxi, and easy to get too, such information is also availble on tourist websites advising distances from key locations including Six Senses Resort.

If you would like to discuss these and other matters further please do not hesitate to contact me directly on gm-samui@sixsenses.com
Sincerely
David Ashworth
General Manager

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Reviewed 11 June 2014

I stayed here with my wife on the last leg of our honeymoon. It was supposed to be a week of complete luxury and relaxation, however the resort really didn't live up to our expectations. The biggest problem was the villa, which had a semi outdoor bathroom that was as hot and humid as being outdoors. This meant that the second you came out of the shower you were sweating buckets. The external doors into the villa had huge gaps around the edges (so big that I could fit an iPad through them) which meant that all the mosquitos could get in (and there are LOTS of mosquitos here) and the hot humid air could creep in too. As a result of this we had to keep the air con on throughout the night, which was extremely loud and dripped huge puddles onto the floor below. This meant that we didn't have a single good nights sleep during our 7 day stay here. Other than this the villas were very nice, a little tired though as the decking definitely needed a coat of paint if not replacing. The private pools were nice too, although they are all lined with what can only be described as sand paper, which meant you had to be really careful not to graze your skin against it.
The staff here were really nice, polite and could't do enough to help us. In fact, one of the managers was mortified when he learned that we weren't having a great time here, and moved us to a nicer room which was much more acceptable but still not what I would expect from this type of hotel. The food at dining on the hill was very nice, and the food at dining on the rocks was incredible and well worth the hefty prices.
Whilst we liked the idea of an "eco resort" and have stayed in similar resorts elsewhere, for the price we paid we didn't feel like we got good value for money. If you like corporate style hotels such as the Conrad group (which we do) then this probably isn't the place for you. However, if you like something a bit different and are at one with nature, then you'll probably have an amazing time here, it just wasn't for us.

  • Stayed: June 2014, travelled as a couple
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1  Thank grandebucko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SixSensesSamui, General Manager at Six Senses Samui, responded to this reviewResponded 17 June 2014

Dear Grandebucko,
Thank you for your candid remarks on a recent visit to Six Senses Koh Samui. My team and I were very dissapointed to see that you did not enjoy your overall experience with us. With regards to the small gaps these are created by the hot and humid conditions as the wood breathes, expanding and contracting continually, but we are working on solutions that will prevent this from happening, so issues of condensation will not accur as in your case. The natural pool surfaces can be slightly abrasive but we very rarely have any adverse feedback due to its condition, but still in this case I will pass on your remarks to my maintanance team. Thank you for your nice remarks on our food quality these I have shared with my Chef and his team. Overall I believe like you mentioned that our luxury intelligent approach did not meet with your expectation and that a more modern style product would have fit your requirements in this case. Should you wish to discuss any of theses matters further do not hesitate to contact me directly at gm-samui@sixsenses.com
Sincerely
David Ashworth
General Manager

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Reviewed 3 June 2014

My wife and I spent our honeymoon at Six Senses Samui back in May, and we miss the place so much we are already talking about returning.

Arriving at the hotel reception we were greeted with what must be one of the most amazing views in SE Asia. After being introduced to our lovely Guest Experience Manager we were shown to our villa, which was tranquil, well designed and had an almost uninterrupted view of the sea. The villas, and the hotel itself are constructed mainly from natural materials, and in places where modern construction is necessaries they have taken great pains to conceal it with bamboo etc. It all adds to the experience of being hidden away in forest surroundings.

The hotel occupies an entire peninsula of NW Samui, meaning that it has the feeling of an island, somewhat remote from the rest of Samui. This was one of the best aspects of the resort, as one can watch the sun rise while enjoying an early morning swim on the beach, then in the evening, walk across the peninsula, past Dining on the Hill at the top, to the pool side to watch the sun set. The villas, reception area, restaurants and bars are linked by a circular road that runs around the top of the 'island' along which there are a number of little seating areas with telephone links to reception, where one can arrange a member of staff to collect you in a golf buggy. This service is also available to and from the villas, and is great for getting about on hot evenings after a tiring day visiting the sights of Samui.

The staff are all attentive and friendly, yet are relaxed and genuinely seem to enjoy their work. Our guest experience managers were enthusiastic and helpful - going to great lengths to find items we needed and to arrange everything for us.

Though we had intended to try and eat out in as many different places as possible, we ended up eating in the hotel almost every night. The main reason was that we were unable to find Thai food outside the resort that was anything like as good as that found within. It was probably the best Thai food we'd ever eaten, to the extent that we didn't even try any of the Western food on offer for lunch or dinner.

All in all it was a wonderful experience, and one that I suspect will be hard to better elsewhere.

Looking through the other reviews. I'm surprised to see comments regarding the state of repair of the hotel. I found it to be very well cared for. There were a few areas in our room that looked less than brand new - for instance the floor and wall where condensation from the air-con unit had dripped - however one has to keep in mind that the villas are built from natural materials and are situated in quite a wild environment. It is impossible to keep structures spotless in such conditions. If you want spotless, brand new surroundings, go and stay in a 40 storey hotel in Singapore!

The only negatives were things that were out of the hotel's control. Mainly the state of the area surrounding the airport, and to a lesser extent the roads leading to the hotel - it wouldn't be that difficult for the government of Samui to employ a few people for a few days to clean the rubbish off the roads would it?

There was also some quite significant building work taking place across the beach from the resort, though they never worked early or late, so it wasn't really a problem to us, and one can't blame the hotel for that.

It's just nit-picking really, and any negatives are so hugely outweighed by the positives of this resort, that it's barely worth mentioning them.

Room Tip: The villas are arranged in such a way that it's difficult to distinguish a good one or a bad one. Most of the villas we looked into had great views, there is no real problem with noise anywhere in the resort, and it is so far from any other settlements that all you hear are boats and the sounds of the forest.
  • Stayed: May 2014, travelled as a couple
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1  Thank TheBozzBozz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SixSensesSamui, Manager at Six Senses Samui, responded to this reviewResponded 7 June 2014

Dear BozzBozz

Thank you for a very well written review. As a hotelier it's great to see such a balanced & well written review such as yours and you will never know how much this means to us. You are quite right that our location and concept is unique but we also except that it's not for everyone.

It took nothing less than an engineering miracle to build this resort and 9 year on it has not been copied yet due to the technical difficulties we encountered in building this amazing resort.

As you rightly pointed out if you are looking for a unique Thai experience then this is the place for you but if you are into all mod cons and shiny tiles then this is definitely not for you.

We salute you bozzbozz and would love to have you back sir.

Dawid Koegeleberg
Resort Manager

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Reviewed 30 May 2014

We stayed here for 5 days after a busy week working in Singapore. We knew it would be lovely, but it was far better than expected. The service was discreet yet attentive and very personal. They even remembered how we liked our coffee each morning. The villas and the infinity pool were unsurpassable. We have been to some amazing hotels around the world, but we felt happier here than virtually anywhere. It was a lovely experience. The food at the restaurant on the rock was really memorable. The staff were without exception delightful, happy and couldn't do enough to help. It was peaceful, romantic and a true escape in the most beautifully designed resort. We were really upset to leave.

  • Stayed: May 2014, travelled as a couple
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Thank 81Rachel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SixSensesSamui, Manager at Six Senses Samui, responded to this reviewResponded 31 May 2014

Dear Rachel
Thank you for your lovely review and we are delighted that you had such a great time. It's clear from your review that we ticked all the boxes and we would be delighted to welcome you back again one day soon. Don't hesitate to contact me personally at the resort if we could help with any travel plans or special requests you might have.
Dawid Koegelenberg
Resort Manager

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Reviewed 26 May 2014

On our very first night at the Six Senses Samui, we were working out how quickly we could come back...it's that good. This was the 3rd stop on our honeymoon and we stayed for 4 nights in a sea view hideaway villa. The villa wasn't huge, but they have thought of everything to make your stay perfect...umbrellas by the door in case of rain, raincoats in the bathroom, the ability to choose a 2 hour timeslot for maid service, choice of essential oil for your pillow, a selection of glassware hidden away in case you use the minibar, beach bag in the closet....it just made everything so easy. Our villa had floor to ceiling windows looking out to the stunning ocean view, so good that it would be a crime to ever close the blinds. The bathroom was large with a sunken bath and outdoor shower, and we had a large decked area downstairs with loungers, benches and a table for dining, again looking out to sea.

The resort itself is large, yet each villa is well spaced and feels very private, and there is a buggy service on a continual loop to take you to each area if you don't want to walk.

Food was excellent, so much so that we only dined out once (and regretted it as it wasn't a patch on the hotel). Breakfast is vast and covers all the bases - both thai and western. Evening meals at DIning on the Hill were authentic and good value for a hotel of this kind. Cocktails at Drinks on the Hill were excellent, as was the service.

On arrival you are assigned your own butler for the duration of your stay, ours was Song and she went out of her way to make sure everything about our stay was perfect and we found it handy to have a point of contact for any questions - ranging from how to make the air con work to re-arranging spa appointments.

The spa is out of this world, with each treatment room having a view out to sea. I had only planned to go once and ended up in there every day. Yes. you can have a far far cheaper massage outside the resort, but you certainly wouldn't get the same experience.

One of the highlights of our stay was our private cooking class with chef Pakob. She was an absolute star and gave us lots of insight into thai cuisine, and helped us cook up 3 amazing dishes. She is a credit to the hotel.

The pool - quite simply the most stunning I have ever seen, even in brochures. We were tempted on arrival to upgrade to a pool villa, we were advised to go and have a look at the pool before deciding. As soon as we saw it we knew there was no point upgrading as a tiny plunge pool just couldn't compare.

Location is fairly remote, with a small fishing village around 10 mins drive away. The hotel have their own taxi service, cost for this was around the same as you would pay for the island taxis.

We left to go to a hotel on Koh Phangan which had a much higher rating on tripadvisor than six senses and where we had the best room in the resort, and we longed to be back at the Six Senses. Yes there are a few things that they could do differently - air con in the bathroom for one, but all are minor and nothing that would stop me going back.

A great hotel, I can't wait to return.

Room Tip: Try and get a sea view room
  • Stayed: May 2014, travelled as a couple
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Thank sarah h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SixSensesSamui, Manager at Six Senses Samui, responded to this reviewResponded 31 May 2014

Dear Sarah

Thank you for your fantastic elaborate review and it's clear that you had a brilliant time. We have informed Khun Song & Pakob of your great feedback and it was well received. You are quite right that our infinity pool is by far the best on the island and one of the best in the country and not to be missed. Our remote location (15 min) away from the noise and mas tourism is part of our charm and we are delighted that you did not feel this was an issue. We are really happy that we provided the perfect holiday spot for you and we are looking forward to welcoming you back here in the near future .

Dawid Koegelenberg
Resort Manager

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