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Martin P
London, United Kingdom

Amazing Hotel!!

5.0 of 5 bubblesReviewed 2 Mar 2024
Just spent 12 nights at Zazen Boutique Resort & Spa.We were a bit hesitant before booking as we know the hotel was being refurbished. But our stay totally exceeded our expectations! The hotel is one of the most beautiful boutique hotels we’ve ever stayed at.

The pool and restaurant area are absolutely stunning. The bungalows are set in beautiful gardens, they're beautifully designed, stylish. really spacious with huge bathrooms, minimalist design but functional and everything was always spotlessly clean. Facilities at the hotel are fantastic including a well equipped gym.

The location is perfect as it’s set slightly away from the hustle and bustle of Fisherman’s village but close enough to walk which takes about 20 mins.

But what really makes Zazen special is the staff. They are genuinely friendly and go out of their way to be helpful. We had couple of issues with our room as the resort has just recently been refurbished so there were some teething problems. The staff were fantastic and sorted the issues out immediately, couldn't do enough for us.

Well done Zazen for creating such a special place, an oasis of calm and tranquility on Koh Samui, fabulous! Can't recommend this hotel highly enough!

Martin and Jack.
Date of stay: February 2024
Room Tip: The walk along the main road (beach is not possible) to Fisherman's village is about 20 mins,...
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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General Manager Zazen, Other at Zazen Boutique Resort & Spa Koh Samui, responded to this review
Responded 6 Mar 2024
Good Day Martin and Jack,

We are very happy to hear you had a great experience at Zazen Boutique Resort & Spa Koh Samui. Your review made our day! Our whole team works very hard to maintain high standards, but we can only do it thanks to amazing guests like you.

Thanks again and we hope to see you in the near future.

With best regards,
New
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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7 - 12 of 1,603 reviews
Reviewed 29 February 2024

Stylish and chic. Fantastic breakfast - the pool area is gorgeous if quiet and relaxing is what you’re looking for. Rooms are large and beautiful. Very close to the fisherman’s village where there are lots of restaurants and a night market. Staff are all amazing I can’t describe what a fabulous time we had. Special mentions to Bee and King I think that’s his name the porter who couldn’t do enough for you. We will be back! There are only 24 rooms which keeps this hotel unique and civilised Fabulous x

Room tip: Go watch the fire show at cocotams in the fisherman’s village
Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank TraceyM1270
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager Zazen, Other at Zazen Boutique Resort & Spa Koh Samui, responded to this reviewResponded 5 March 2024

Dear Khun Tracey,

Thank you for sharing your positive feedback.

We look forward to your next visit to Zazen Boutique Resort & Spa Koh Samui!

With best regards,
New

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2024 via mobile

Quite simply one of the best hotels and locations we have ever stayed at! We had a Beachfront apartment and at times it felt like we were on our own tropical island with the sun beds outside our room so close to the sea! The hotel was doing a soft re-opening so the Spa & Pool bar were not open but this didn’t matter as the staff were so attentive and looked after everything for us. (Especially Diane) We would highly recommend this hotel if you want peace & tranquility in luxurious surroundings with the added benefit of not being too far away from the action in Fisherman’s village. We will definitely be back.

Date of stay: February 2024
Trip type: Travelled as a couple
Thank C7781EMian
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager Zazen, Other at Zazen Boutique Resort & Spa Koh Samui, responded to this reviewResponded 12 February 2024

Thank you very much for your kind words. We are happy to hear that Zazen team has made your stay peaceful and relaxed.
We appreciate with all our heart your recommendations and waiting for greeting you again!
With our warm regards,
Zazen Family

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2024 via mobile

I ate here for Christmas dinner. They had a standard and specials menu. Apero was an excellent mojito, then I started with a caesar salad which was exceptional, just perfect. Dressing was quality and bacon was just crispy enough. I had a rack of lamb with olive crust dressing which was cooked to perfection. And then creme brûlée lemongrass which was a lovely change. All in all a wonderful dining experience, my initial disappointment with no steaks available despite the website and several photos was quickly forgotten. Thanks to the lovely staff and the great wine pairing recommendations.

Date of stay: December 2023
Trip type: Travelled with friends
Thank DermotH_13
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager Zazen, Other at Zazen Boutique Resort & Spa Koh Samui, responded to this reviewResponded 10 January 2024

Dear DermotH_13,

Thank you very much for your kind review.

We are thankful you chose our restaurant The Club by Zazen for your Christmas Day Dinner.

Great to hear you tasted different menus and appreciated them, we will inform our kitchen team accordingly.

It will be a pleasure to host you again on your next trip to Koh Samui.

Best wishes for this Year on behalf of Zazen Family!.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2023 via mobile

Having stayed at Zazen in Dec 2018 we couldn’t wait to return since we had such an incredible experience with excellent guest service (as shown in my previous review of the hotel).
This time around unfortunately we didn’t have anywhere near the same experience.

The hotel is still in the middle of renovations/construction so should not be charging US$300+ per night (early booking) in my opinion with very limited amenities and services available.
They are very much still in the early stages of a soft opening phase and it appeared that the hotel will not be close to being where it was for some time yet.

It felt that the hotel management was happy for us to be there to fault find and pass on recommendations but we were paying guests at the end of the day.

We had numerous issues with the room and restaurant which the manager was always quick to respond to and apologise for however it all added to the thoughts that they should have communicated clearly how far off the hotel is from being completed given it was Christmas too (not that you could really tell it was Christmas at the hotel).

Once the hotel is complete I have no doubt it will be very nice but had we known it was still so far off it certainly wasn’t worth the money we paid given the options available in Samui.

Unfortunately we feel let down after the great time/experience we had at the old Zazen.

This was the last hotel stay during our three week trip in Thailand and by far the least enjoyable for all of the above reasons.

Date of stay: December 2023
Trip type: Travelled as a couple
Thank WhereisScott
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager Zazen, Other at Zazen Boutique Resort & Spa Koh Samui, responded to this reviewResponded 9 January 2024

Dear Khun Scott and Khun Gauri,

First of all, let me thank you very much for coming back at the Zazen Boutique Resort & Spa and for your kind support.

I feel very sorry about your disappointing experience. I completely understand our returning customers will always compare the Zazen from before and now. There were some objective reasons why we started the renovations and changed the design of the facilities (Covid, closure, 23-year history, fire at the reception etc.). We stayed closed for 3 years but managed to keep the property with the same family and team. There are of course many new things and processes at the property that are still implementing and training, but what we would like to keep authentic is our customer service, It is extremely important for us to know our guests feel good and leave satisfied. So reading your message definitely has a big impact on us. Please rest assured I will talk to the owners to see how we can improve in the most comfortable way for our guests.

Yes, we don't hide the opening is still soft for the property. We move forward as soon as possible and ameliorate every single days. Of course we take your comments into consideration and apply changes faster and more precisely. We feel sorry you felt mislead in your understanding in our soft-opening process. We will see how to make the message more clear for the coming customers, although we are opening last rooms this week. And only our main Spa is missing for now.


If by any chance you would be keen on giving us another try, our team may be really happy to welcome you again and to share the best of Zazen, before, now and future.

With my best regards and apology,

Yours sincerely,
Yulia and Zazen Family

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Reviewed 29 December 2023 via mobile

Beautifully renovated boutique resort! A must stay when visiting Koh Samui. We loved the room, the pool and the beautiful setting. Very romantic place for couples. The staff were attentive and took care of our every need. They made our stay absolutely memorable! We would definitely rebook this place next time in Koh Samui.

Date of stay: December 2023
Trip type: Travelled as a couple
Thank Lawri C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager Zazen, Other at Zazen Boutique Resort & Spa Koh Samui, responded to this reviewResponded 5 January 2024

Dear Lawri,

Thank you very much for your kind words. So happy to reading you.

I am glad you and Khun Gregoire spend lovely moments with us.

It will be a pleasure to show you our second yoga room next time you visit us, for sunrise meditation sessions.

With our warmest regards,
Zazen team

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