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“An 'ok' hotel.”

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Bandara Resort & Spa
Ranked #27 of 187 Hotels in Bophut
Certificate of Excellence
Dar es Salaam, Tanzania
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“An 'ok' hotel.”
Reviewed 10 January 2014

Perhaps my expectations were too high (for the price to be paid) but I was not particularly impressed by Bandara which was chosen by my family as it hosts the excellent Dive Academy. Hotel not to be retained if you want a nice beach (however the pool is nicely set).Also, the bedrooms on the ground floor had a dreadful view on a side of the pool area. The staff were helpful and friendly overall but service was at times slow and not systematic when it comes to cleaning the rooms or public areas (ashtrays, empty plates and glasses etc.)..

On a more positive note, the manager - Cristina - was working very hard to ensure all was going well and she should be commended for that. She proposed that we upgrade to nicer rooms for a small additional cost, which we declined considering how much we had already paid.

The location, close to the Fisherman's village and other activities (Go-Kart and Football-Golf club), was very convenient. The hotel's sea front bar was great for nice cocktails and watching football games. Finally, the breakfast was diversified and appreciated.

Room Tip: Rooms on the ground floor, pool level, to be avoided.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EricBLusaka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Art C, Operations Manager at Bandara Resort & Spa, responded to this review, 13 January 2014
Dear Valued Guests,

Thank you for staying with us at Bandara Resort & Spa!

We apologize for not being able to live up to your expectations. We will definitely look into the timing process of our services. It is not very nice for our guests to have to wait for simple items. However, we will definitely let the Dive Academy and Cristina of your compliments. They will be happy to know that their good jobs are being commended for. We hope to welcome you and your family to our resort again! Thank you.

Best Regards,
Bandara Management Team
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (444)
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English first
Sheffield, England, United Kingdom
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 9 January 2014

Stayed here from 30/12/13 for 8 nights. Facilities were wonderful and the staff were so friendly. Excellent location as its 10 minutes walk to Fisherman's Village where there are so many restaurants to choose from - but a lot of seafood, so if you don't like that you might get stuck for choice.Menu at hotel is also reasonable. Breakfast buffet was superb.

Room Tip: We had a deluxe room which overlooked the pool from 2nd floor. Ground floor rooms have open terraces...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jayne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Art C, Operations Manager at Bandara Resort & Spa, responded to this review, 13 January 2014
Dear Valued Guests,

Thank you for staying with us at Bandara Resort & Spa!

It's great to hear that you had a great time with us. Thank you for your positive review, and we hope to welcome you and your partner again in the near future.

Thank you for allowing us to be a part of your wonderful experience.

Best Regards,
Bandara Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
2 reviews
Reviewed 6 January 2014

We stayed in the Bandara for the last 3 nights of our holiday in Thailand, and after the more rough and ready experience of diving on Koh Tao it was pure bliss. The main pool is simply stunning. We stayed by the main pool rather than use the somewhat overcrowded beach beds, and had a fantastic time. Clean, luxurious resort is all I can say. The rooms are a little on the small side but they are spotless. The service was impeccable, and the food was awesome. It is also very close (10 min walk) to fisherman's village, a quiet, but bustling, beachfront area with rather nice shops and restaurants. There were quite a few children at the resort, but the pools and beach area are big enough that you don't have to be next to them if you don't want to be. The Bandara is expensive, but it is also the same price as some other, less luxurious hotels in that part of Thailand.

Room Tip: Bag a couple of beds by the pool early to make sure you're on the sunny side!
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Art C, Operations Manager at Bandara Resort & Spa, responded to this review, 7 January 2014
Dear Valued Guests,

Thank you for staying with us at Bandara Resort & Spa!

It's good to hear that you were able to fully relax on your last three days of Thailand. Thank you for the compliments and for letting us be a part of your beautiful memories.

Best Regards,
Bandara Management Team
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Twickenham
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 January 2014 via mobile

Good hotel but wanted to make a special mention about the brilliantly friendly and helpful road crossing guys out front. They were amazing! Also really appreciated the inventive towel folding skills of our room attendants. Loved the elephants!

Stayed January 2014, travelled with friends
Helpful?
1 Thank Richard T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Art C, Operations Manager at Bandara Resort & Spa, responded to this review, 6 January 2014
Dear Valued Guests,

Thank you for staying with us at Bandara Resort & Spa!

We will definitely let our Security Team know that they are doing a great job. Thank you for taking the time to appreciate the folded elephants. The Housekeeping Team will be really happy about your compliment.

Thank you for allowing us to be a part of your memories and we hope to welcome you back to our resort soon!

Best Regards,
Bandara Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 January 2014

My partner (27) and I (20) absolutely enjoyed our stay at Bandara Resort and Spa in early December. We stayed in a Deluxe room that was located on the second floor between the spa and breakfast restaurant (room 521). Considering the location, we had no issue with noise at all.

The buffet has a great selection and the omelettes are amazing! The staff in this particular restaurant are always very happy and are a pleasure to see first thing in the morning. A lady named Apple stood out to me most from her smiling face each morning. The pool side lunches and dinners are very nice also if you want a night in.

The bar has a good range of drinks on offer, both alcoholic and non alcoholic and we loved the service that Big and Kong provided during our stay. However, the bar opens late in the morning (can not remember exactly maybe 9/10am?) and often we would go down to the beach after breakfast and would feel like a smoothie but unfortunately could not get one due to the late-ish opening hours.

The staff in reception were always very lovely from the moment we checked in until the moment we checked out. We were greeted every time we walked through the lobby, they provided information on how to hire a scooter and organising a Bandara staff member to take us into town in a split second! There was confusion with our room credit upon check out (which was our mistake, not the hotels) which was carefully and kindly explained to us.

The two security guards that assist traffic in crossing the road out the front of the hotel were very happy and always there (we did consider asking them when they sleep they were there that often!). We tipped these men when we left for their assistance.

The hotel is a short distance from many great restaurants; The Shack (dinner, steak), W Retreat (AMAZING view!), The Cliff bar and Orgasmic (Different and VERY unique - try the lilac ice cream!) + more!. There are numerous massage places, pharmacy and corner stoores just across the road from the hotel.

The hotel is very tidy and was a pleasure to stay at (the public bathrooms smell amazing!!)

If we were to return to Koh Samui we would stay here again.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jess R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Art C, Operations Manager at Bandara Resort & Spa, responded to this review, 7 January 2014
Dear Valued Guests,

Thank you for staying with us at Bandara Resort & Spa!

It's great to hear that you and your partner had a great time with us. We will definitely tell Apple, Kong and Big that you specifically singled them out for compliments. We will look into providing beverage service by the pool at an earlier time. Normally we have a staff standby at the beach since 8AM. We do hope to see you and your partner here again. Thank you for the lovely review and thank you for allowing us to be a part of your memories!

Best Regards,
Bandara Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 January 2014

There is nothing exciting or exceptional about this hotel. From the moment we arrived until the moment we departed we received mediocre treatment in an ordinary property with nothing to warrant any particular praise. The rooms have has a soft refurb and are of a good size but I recommend asking for a room as far away from reception and the restaurant as possible. The sound carries more than the road behind the hotel. Don't expect service by the pool or for the staff to clean it regularity, as used glasses, bottles and ash trays sat there all afternoon one day. Also, getting ice seemed like a mission when I asked at reception and was sent to the bar to then to be told to call room service and being charged for the privilege of delivery. Furthermore, I was directed to the street when I asked for a taxi on one occasion. Not that they were busy either. I think some staff training and supervision would not be out of order. I will be staying at another report next time I am in Bophut.

Room Tip: As far away from reception as possible.
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank huge m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Art C, Operations Manager at Bandara Resort & Spa, responded to this review, 7 January 2014
Dear Valued Guests,

Thank you for staying with us at Bandara Resort & Spa!

We apologize for the inconveniences you experienced at our resort. With regards to the lack of service at the pool bar, we are looking into ways of improving the quality of service. We have implemented a spot check routine in order to make sure that all our guests are being properly serviced. As for the taxi transfer, it is very surprising to hear that you are directed to the street. We always provide our guests with our own transfer service or call an outside taxi for you. Please allow me to check this case. Again, we apologize for the poor service with regards to the ice. It is an easy request for Room Service.

Thank you for your constructive criticisms and we do apologize for not being able to live up to your expectations. We will work hard to fix these problems and become a better hotel!

Best Regards,
Bandara Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 January 2014 via mobile

Just got back from the bandara resort what a great time we had
We had an poolside villa which was worth every penny after a long day on the beach to plunge into pool with a cold chang perfect
Outside bath and shower was great as well all the staff were great especially the 2security guards that used to stop the traffic on the very busy road
Great location 5 minutes walk from fisherman's village Shack great restaurant the best steak on the island must visit
Good all round hotel complex

Stayed December 2013, travelled with family
Helpful?
1 Thank pamcraig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Art C, Operations Manager at Bandara Resort & Spa, responded to this review, 7 January 2014
Dear Valued Guests,

Thank you for staying with us at Bandara Resort & Spa!

It's always nice to hear that our guests had a good time with us. Will definitely let the Security Team know that they are doing a good job. Thank you and we hope to welcome you and your partner back to Bandara soon!

Best Regards,
Bandara Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bandara Resort & Spa

Property: Bandara Resort & Spa
Address: 178/2 Moo 1 | Tambol Bophut, Bophut, Ko Samui 84320, Thailand
Region: Thailand > Surat Thani Province > Ko Samui > Bophut
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#10 Top resorts Hotel in Bophut
#16 Romantic Hotel in Bophut
#17 Family Hotel in Bophut
#20 Spa Hotel in Bophut
#22 Luxury Hotel in Bophut
#24 On the Beach Hotel in Bophut
Price Range (Based on Average Rates): £
Hotel Class:4 star — Bandara Resort & Spa 4*
Number of rooms: 150
Reservation Options:
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Also Known As:
Bandara Hotel Bophut
Bandara Resort And Spa
Bandara Resort Koh Samui
Bandara Hotel Koh Samui
Bandara Resort & Spa Ko Samui/Bophut

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