We stayed at the Bandara Resort & Spa Samui in Feb to celebrate my partner's birthday. Overall the resort was fantastic, great facilities - they even give you a beach bag to use as part of the hotel amenities and 95% of the staff are fantastic, especially the F&B staff who looked after us well.
Unfortunately, the reception staff was not very helpful. We tried to make some restaurant bookings and each time it was a hassle. One evening, we were told to call ourselves. My partner was really offended by the tone in which he was spoken to and insisted that a call be made on our behalf due to the language barrier we had with contacting some of the restaurants. Imagine our surprise when we were checking out, the cheeky reception staff billed us for the phone call. Not happy.
However, although I would never stay at this hotel again based on principle, this hotel is very family friendly and they do things very well in terms of the weekly free cocktail party for hotel guests, the fantastic buffet dinner on the beach and the three times daily turn down service they provide, the daily token gifts and even to the games and balls they provide near the pool. They really do think of everything.
Their breakfast buffet is fantastic as well - great variety and love their pancake machine. The chefs are friendly and cook a few things to order.
I would have had a great, memorable experience if it were not our bad luck to experience such terrible attitudes from the reception staff for 4 days of our 8 night stay. We also learnt that the day staff are much nicer than the afternoon / evening staff.
Also, in the hotel book, they state that they spray for mosquitoes on a weekly basis. We were there for 8 days and not once did we see a notice for spraying. I am prone to mosquitoes as well so I had to spray every time I left the room and had to request electric mosquito repellant as they are rampant there and I was bitten whilst in the room as well. Just make sure you bring insect repellent and you will be fine.
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- Also Known As:
- Bandara Hotel Bophut
- Bandara Resort And Spa
- Bandara Resort Koh Samui
- Bandara Hotel Koh Samui
- Bandara Resort & Spa Ko Samui/Bophut