Stating from the first experience.
Private transfer that we booked was waiting at the airport on time, great start to the holiday.
Reception staff were quick checking us in, however a welcome drink and cold towels was only provided for certain guests, after travelling for over 12 hours with children we didn't qualify.
We booked a Villa prior to arriving, to find out that if we had booked a normal room we could have paid for an upgrade when we arrived thus cutting costs, a must when travelling as a family.
Other families were taking advantage with the upgrades making the villa pool very popular with screaming young children, so beware honeymooners! I is also worth noting that the pool and rooms are not as big as they look in the hotel pictures.
We ate in the hotel on the first night and had a drink, this was a very costly event. We did find Fisherman's village from there on and had several excellent meals, the restaurant Smile was our favourite offering fantastic food and drink at a very reasonable price.
Whilst passing through reception what I did notice was the following,( I read many reviews before we booked this hotel to see what others thought, what I did like was the fact that reception paid great details to their guests, remembering some even by name). Well all I can say is this must have been during the busy season when the staff were on form, for when we went they could not be bothered with a smile let alone a good morning. They simply couldn't be bothered, there was one European lady who made a great effort with guests but she was alone.
The pool by the hotel is lovely with great cabana type shelters and various sun beds,however! you must get up very early to take them as when you go for breakfast they are all reserved with towels even though you don't see the guest for over an hour after you bake in the sun waiting for a bed. I did bring this to the European ladies attention on one occasion and she did get some towels removed.
Now, breakfast. For this I can not praise the breakfast team of chefs and waiters/waitresses enough. Everything was fantastic, beautiful smiles excellent food and quick clear away service. The staff here could really teach others in the hotel a thing or two about service and welcome. Fantastic.
The pizza at the pool was really delicious and a good price, however the let down was the plate was still there the following day when we returned to the pool so hygiene by the pool was not as it should be.
To end this report, we waited for our pricy private transfer back to the airport only to be joined by a member of the management team who decided he wanted to hitch a life with us. The hotel never asked did we mind sharing our TB1000 a way ride and neither did the gentleman it was just assumed that we would!! This really upset us because if you book private this is what you expect to receive. If the hotel or even the gentleman would have at least acknowledged us we really wouldn't have had a problem, we were just expected to accept it. When we came back I wrote to the hotel to ask why, apparently the man who hitched a ride was a member of the management going to another destination after we were dropped off, the hotel apologised and said that when we return they would give us a free transfer. However I said I doubt if we would and would like a refund for that sector and they failed to respond ( this was over three days ago).
All in all an ok hotel who's saving grace is the breakfast team. Probably would not return as so many others to try in the area and they did not cut it enough to secure our return business.
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- Also Known As:
- Bandara Hotel Bophut
- Bandara Resort And Spa
- Bandara Resort Koh Samui
- Bandara Hotel Koh Samui
- Bandara Resort & Spa Ko Samui/Bophut