Cleanliness: they come to clean every day, but towels were only changed on day 4 of our stay. We saw our dirty room towels being dried on the bushes outside our room, day after day...
Location: FANTASTIC - this is what absolutely MADE our holiday. Surroundings are beautiful. The hotel is close to the beach and lagoon.
Rooms: Room had a very musty smell - airing didn't make a difference. Rust on the window frames. Room hasn't been re-done, possibly since the 70's - bedding from the 70's as well. Bedding really old. We had a worn-out blue and worn-out brown blanket, which was covered by a comforter, that had brown stains on it. Carpets are blue, old. Bathroom - only a shower. Brown, melamine floors. Very basic.
Service: mostly unfriendly and too busy. We encountered 3 friendly people and one lady that gave excellent service. She was handsomely tipped by our group when we left. It seems the system is too laborious at the bar for ladies to keep track of their orders - dockets are being filled out constantly - you can wait up to 15mins for someone to put in your order, because while they're busy, they're attending to one of their colleagues, filling out another docket, leaves the bar, comes back again, and the confusion continues.
Value: Not great. Breakfast and dinner is included in the R700pp/night rate, but not lunch, which could be anything between R20 - R55. Not recommended for vegetarians. Presentation of food was very poor. Chef's special for breakfast: baked beans?
Sleep quality: We had a sponge mattress that we couldn't sleep on, so after we had it changed, sleep was pretty good.
I got the impression that the managing staff are doing the best they can with what they've got. The whole place needs a serious makeover and the kitchen needs some massaging. They need a manager on duty for all meals because some of the meals were coming out in parts, or cold. Staff needs training.
The highlights: Kids activies are awesome. Santa Clause came in a red helicopter - it was a fantastic experience for adults and kids alike. Lots to do for adults as well: tennis, fishing, canoeing, culture tour with Trevor and hike to the waterfalls with Trevor, walks on the beach.
- Official Description (provided by the hotel):
- The scenic splendour of the rugged Wild Coast makes Trennerys Hotel the perfect destination for the wild at heart – a place that abounds with the peace and tranquillity of paradise… Situated at Qolora Mouth, just a short drive north of East London, the hotel still maintains its old-world charm and its unique, South African hospitality. Set in idyllic Transkei surroundings, views from the hotel range from the stunning Wild Coast beaches to the green and lush, tropical vegetation. Close to the beach and with plenty to do – from hiking and cycling, to fishing and canoeing – Trennerys Hotel is everybody’s first-choice, affordable family getaway. ... more less
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