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“beautiful hotel, service not up to much.”

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Venosa Beach Resort & Spa
Ranked #1 of 77 Hotels in Didim
Greater Manchester
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“beautiful hotel, service not up to much.”
Reviewed 10 May 2012

Myself and my partner stayed here for 14 nights in Sept 2011.
We arrived at 5am local time and after a speedy check in process we were shown to our room.
Large, modern and very clean, with a huge balcony overlooking the beautiful bay and the islands across it. Our only snipe with the room throughout our stay was the aircon not working when we first switched it on. However this was fixed the next day. Also the beds were really hard, but I found that if you lay ontop of your duvet, it was fine.
Really comfortable stay, room cleaned everyday, towels changed etc and lovely housekeeping staff. Could not ask for more in this respect!!

We were a bit disappointed to find that on our first morning we were refused entry into the late breakfast because it was 'almost time for closing'. We hadn't eaten or had a drink since around 5pm the previous evening, so a piece of toast and a coffee would've been fab! The restaurant manager did indeed turn out to be a bit of a chocolate teapot in the end!! But more of that later.

We had a mooch around and the place is absolutely stunning! You will not be disappointed with any aspect of this hotel's appearance at all, it is gorgeous! The inside areas of the hotel are very modern and very clean, although the public toilets could have done with a bit more attention, but with so much traffic in and out of them over 24 hours this, I suppose, is to be expected. Oh, and whilst washing your hands you can watch fashion tv on the flat screens built into the mirrors! Odd!

Outside is where the hotel really shines. Lovely, well kept garden areas and long very clean pathways guide you from one section of the hotel to the other. Along the way you will find the large 'quiet pool' and it's adjoining bar area, the larger 'activity pool' again with it's own bar, where snacks are served, and the towel collection point. A bit further along the pathway you will find the beach. Clean and well maintained but very busy most mornings, finding a sunbed with a matress was always a problem, and we were at the beach every morning for 9am. I'm quite fussy about beaches, I like to have my own umbrella for shade and on this beach it is row upon row of awning like covers all attached to each other, so people were packed in like sardines. We found a nice quiet spot next to the water sports office and used the little palm trees for shade, it was bliss! The sea is very calm, almost like a pool, and very shallow, my partner could stand up all the way out to the safety buoys 50m out from the shore. The sea bed is rocky so watch your tootsies!

We slobbed by the pool for the last week, as we both had very upset tummies and it was nearer to the loo. Again, lovely and relaxing with the bar a few steps away. Don't know what caused our dicky stomachs! Nobody else was ill so clearly not the hotel.

Unfortunately, I did have to see the on site Doctor. I ate some watermelon for breakfast one morning and went into anafalactic shock! Very, very, very scary but the Doctor was brilliant. I am a Nurse so can judge his ability with confidence. He gave me adrenaline, steroids etc and I was on a drip for most of the day, but very well looked after. There is an English liason who came straight down to let me know what was happening, but being a nurse I already knew what was coming!!! Rest assured if for any reason you do need a Doctor, you are in good hands. They will also contact your insurance company for you.

Ok, so here are the not so good bits.
Meal times are buffet style but the service at the hotel is actually self service. This includes setting your own table at meal times, getting your own knives, forks, glasses and clean table cloths. The restaurant staff were probably the worst we have encountered, anywhere. A little bit rude, clearly not that bothered and they did honestly just stand about and drop things. We are not the kind of people who expect to be waited on, quite the opposite, but it really was a bit of a joke. The English couples we made friends with agreed. I don't want silver service, we are very chilled out in that respect, but to have to clear and then set your own table for an evening meal where a dress code was in place was to us, a bit daft! Especially when there are 15-20 waiters standing about looking like lost sheep!
Saying that, the food was.....it was OK. Had better, had worse. Not a huge selection and very samey, but this is the experience we have had in most all inclusive resorts. Breakfast was nice, the pancakes were amazing! Lunch we just grabbed a burger or something similar from the snack bar, or a turkish waffle from the waffle tent. Tip: Stear clear of the butter, it was really bad! Like eating lard. Afternoon tea was served from the snack bar every day as was ice cream betweem 3 and 4pm, and it was really nice.
Restaurant Management were really, really and I mean really awful. Very rude, very abrupt and sometimes it felt like being back at school or in Mcdonalds, lots of shouting at waiting staff, but didn't seem to stir anything in them! Bar staff were alot more friendly though, and would make conversation, ask how we were etc. Nice lads.

We did use the spa, which was lovely! Full body scrub, Turkish bath, massage and facial was about £20 per person, a good price and lasted for 2.5 hours. Watch out if you have any brittle bones, as the Thai girls jump onto your back during the massage, we were in stitches, it was like something off crouching tiger, hidden dragon....you didn't realise until it was too late! Well worth the money and very relaxing. We also used the spa facilities to shower and change on our last day, as the hotel wanted an extra £120 to keep our room until 3pm. We let some friends we made use our room on their last day to use the shower etc, I wouldn't let anybody pay that much for an extra 3 hours in their room. But the spa facilities were good enough for us.

Altinkum is good for a mooch at night, bit naff in the day time but good for entertainment if like us, your hotel doesn't provide anything. And it really didn't. Also it's only 15 minutes on the dolmus (get off at Dolphin Sq) On our second to last night a coach load of German people arrived, the entertainment was stepped up a gear and the live music they put on for them was brilliant, even if it was in German, and went on into the early hours. Strange, as our all inclusive stopped at 11pm....??? There was no atmosphere in the hotel at night, not even any music. It really did feel like a ghost town and so we went out most nights. Altinkum is so cheap for food/drink. So if you can, budget for this and get out and have some fun. We met some lovely people and would often get the dolmus together and have a few drinks in town, nothing excessive, was just nice to have some background noise and a cocktail or two.

Anyway. To sum up, a lovely hotel, with mostly nice staff. We didn't let anything spoil our holiday, and we would recommend this hotel to anyone, just so long as you're aware of what to expect. If you have booked to stay here you will have a super time, I'm sure of it!

Room Tip: All the rooms have a sea view.
See more room tips
  • Stayed September 2011, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
7 Thank katylovesunshine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VenosaBeachResortSpa, Halkla İlişkiler Müdürü at Venosa Beach Resort & Spa, responded to this review, 28 March 2017
Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,223 reviews from our community

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Rating summary
  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (486)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Norwegian first
  • Polish first
  • Russian first
  • Slovak first
  • Spanish first
  • Turkish first
  • Any
English first
Luton, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 9 May 2012

We (husband and I) stayed here for 5 days in May 2012. The weather was excellent which obviously helped. The hotel was spotlessly clean and tidy. It's right on the beach with loads of comfy loungers and even hammocks, with plenty of shade both at the poolside and on the beach! Our room was big and the balcony huge (we were on the first floor above the indoor pool). The pool is massive but quite cold which may be an issue for families with young children but there was a smaller indoor pool which was heated and away from the sun. The food was good - you have to expect 5-star turkish food which is obviously different to UK tastes but we thought it was fine (there was plenty that younger kids could eat). The biggest downside for us was the total lack of evening entertainment. If we had stayed longer than 5 days I would have been bored stiff! The "Animation team " (entertainment) do a great job in the day and they leave you alone if you want (you can always escape them if you lie on the beach loungers). If our teenage kids had come with us they would have driven us crazy having so little to do - but it was very early season.
There is a frequent bus service into Altinkum (nearest resort) but its like Benidorm - loads upon loads of bars and shops all doing/selling the same thing (and its quite scruffy!). You can't walk there (too far).
In short, its great for couples who want to relax.
PS We had one query where they told us the price for late check-out was £5 (or so we thought) and we were charged £25. They refused to budge and made us feel like liars but we were both positive they said £5 originally: just beware as no prices are actually recorded anywhere.

Room Tip: the lower rooms can be noisy (near the bars)
See more room tips
  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank cperry66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VenosaBeachResortSpa, Halkla İlişkiler Müdürü at Venosa Beach Resort & Spa, responded to this review, 4 April 2017
Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel again!

Sincerely.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
england
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 May 2012

just got back from venosa beach resort and i must say i could not fault it had a great week food was good animation team are great very friendly and good entertainment day and night made us so welcome i would go back again with out a doubt (fantastic)

Room Tip: all rooms have lovely views and sea views
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  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank smithy62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VenosaBeachResortSpa, Halkla İlişkiler Müdürü at Venosa Beach Resort & Spa, responded to this review, 6 April 2017
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again in Venosa Beach Resort & Spa.
Yours sincerely.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 17 April 2012

I stayed in this hotel in September 2011 to start with the hotel was very impressive we arrived early in the morning but had no problems booking in i got to my room went out on to the balcony and my jaw just dropped it was very nice very nice
all ii can say was the experience at this hotel was 10/10 for every thing
only down site for use that like to have a late drink was the bars closed at about 11pm but you could still get a drink if required
and the food was very nice ALL the time and lots of it
i will be going to this hotel again
PS the only other thing the hotel is a bit isolated but you can get a Taxi or bus in to town and the price not to bad

Room Tip: ask for a room looking over the pool very nice atmosphere at night
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  • Stayed September 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank stewart_4849
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VenosaBeachResortSpa, Halkla İlişkiler Müdürü at Venosa Beach Resort & Spa, responded to this review, 6 April 2017
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again in Venosa Beach Resort & Spa.
Yours sincerely.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Keighley, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 19 March 2012

This is an amazing hotel. Everything was just perfect.
Will always be one of my favourite allminclusive hotels.

  • Stayed June 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank George P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VenosaBeachResortSpa, Halkla İlişkiler Müdürü at Venosa Beach Resort & Spa, responded to this review, 6 April 2017
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again in Venosa Beach Resort & Spa.
Yours sincerely.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 30 January 2012

Impressive looking hotel, nice rooms and staff with bad attitudes from the Reception staff all across the board, with an "I Dont Care" approach.Food was ok, didnt take up the offer of the Hotels Italian Resturant as other guests who had been told us not to bother!
Lovely swimming pools, but loud music played around them, ok for the teenagers though.
Pestered on a regular basis to try the spa facilities, depends on what nationality you are to what price you pay.
Dolmbus service offered possibly the best service, 10 mins to Altinkum which can be described as being like Blackpool but with hot sunshine, not liking this resort as you are subjected to abuse if you arnt willing to purchase goods from them.
Lights were out on the hotels stairway most nights which was a danger to Adults and Children, when you reported these things nothing was done.
Entertainment was non existent, but the lobby bar was nice to chill in later in the evening, not sure about the disco i popped in and there were 4 children in there.
The lovliest person we met was the older gentleman in the paper shop at the hotel always had a smile and a hello, maybe he could head some customer service courses for the hotel staff.
Think its safe to say we will not be visiting this hotel again, paid such good money to stay here but left with a sour taste in our mouths and this was our first visit to Turkey.

  • Stayed August 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank TraceyanneManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VenosaBeachResortSpa, Ön Büro Müdürü at Venosa Beach Resort & Spa, responded to this review, 28 March 2017
Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kent, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 January 2012

Myself, my husband and 2 children aged 11 and 7 visited the Venosa beach resort for the last two weeks of October, and have very mixed feeling about this hotel.

Firstly I would not recommend visiting at this time of year for a number of reasons. The main being that the weather was cold at times due to a very strong wind as the hotel is very open. The swimming pools were freezing and the children were unable to go in for very long which was a real shame as obviously that was one of the main things we went for. There was an indoor pool but that was really hot! The sea was a bit warmer but the beach is shingle and not sand as it looks in the brochures.

The food is definately not 5 star, we have had much better in a 3 star hotel, and they do not really cater for English guests. They seem to dish the same food up for breakfast, lunch and dinner and it is really salty and never hot. My children really had a problem finding something to eat each day. There is a snack bar near the pool which served up freshly cooked pizza during our first week but even this stopped on week two. The pancake lady is great and we opted for having one of those for lunch but she left on our last two days. They serve icecream in the afternoon which was very nice. We didn't have a problem with the drinks and found something we all liked.

We found majority of the staff friendly and helpful, but the animation team were the worst we have ever seen. The quality of entertainment was poor and the childrens mini disco lasted only 15 minutes and just included a few dances which were repeated every night. There were no games or variation of music. Maybe this was better during high season. There wasn't much entertainment going on during the day but this was because it was too cold to play games in the pool. I cannot comment on the childrens club as mine didn't go, but there is a nice playgound.

The hotel itself is very modern and the rooms and views are great. We did not have any problem with the cleaning of our room, as other reviews stated, and it was done most days.

The location is good if you like things quiet, and you can catch the dolmus easily from outside the hotel gates into Altinkum, which has a nice sandy beach and lots of shops and resturants. We booked a boat trip at the harbour which was a good day out.

The First Choice rep, Sue, was very helpful and informative but I do feel that they should not sell this holiday up to the end of October as we actully paid more for our 2nd week as it was half term, but the staff just wanted to close up and go home.

Room Tip: All rooms have a great sea view.
See more room tips
  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Nicola T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VenosaBeachResortSpa, Halkla İlişkiler Müdürü at Venosa Beach Resort & Spa, responded to this review, 28 March 2017

Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Venosa Beach Resort & Spa

Property: Venosa Beach Resort & Spa
Address: AltInkum Mah. Inonu BulvarI | No:4 Yeşilkent Didim Aydın, Didim 09270, Turkey
Region: Turkey > Turkish Aegean Coast > Aydin Province > Didim
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Didim
#1 Luxury Hotel in Didim
#1 On the Beach Hotel in Didim
#1 Romantic Hotel in Didim
#2 Family Hotel in Didim
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Venosa Beach Resort & Spa 5*
Number of rooms: 340
Reservation Options:
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Also Known As:
Venosa Beach Hotel Didim
Venosa Beach Resort And Spa

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