We stayed for 4 nights in a junior suite April 2013. We had requested a front Disneyland view as we had 2 children with us but our request was refused as we would have to pay more and the room would be smaller so we stayed in a room that we had been allocated at the back of the hotel. I did read other trip advisor reviews about construction noise and i have to say that yep they were correct. The noise isnt too intrusive as it starts at 8am but if you were going on a relaxing romanitc break using the spa facilities then this isnt the hotel for you! My issue was with the bins being emptied in the middle of the night that did wake us all up ( we were on the 3rd floor of 5)
The hotel is lovely and clean and well kitted out. The beds including the sofa bed were of high quality. There are dishtowels provided but no cloths for washing dishes, no washing up liquid, only tea and coffee sachets provided for the first day. We phoned reception to ask if they could provide a couple of sachets of coffee on our last night after an exhausting day trip to Paris and we were told no sorry we could buy a coffee from the bar - customer service zero. Other reviewers also commented on staff being unfriendly and again i have to agree when i walk into a deserted lobby and 3 staff sitting on a reception desk fail to acknowledge me it is pretty poor!
The rooms could do with an information folder ( as you normally get in hotel rooms) Once you find your bearings then everything is fairly straightforward but as we were effectively self catering then actual directions and location of services would have been good.
The location of this hotel is what makes it good. As you arrive at the front door the kids can see Disneyland and the excitement begins - you are paying 4 star prices for a room and nothing else and with the area still under construction think carefully before you stay here. A little customer care would go a long way.........................
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- Also Known As:
- Relais Spa Val d`Europe Hotel Chessy
- Relais Spa Val D'Europe Chessy