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“Only the location is great; nothing else”
Review of Disneyland Hotel

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Disneyland Hotel
Ranked #1 of 3 Hotels in Chessy
Certificate of Excellence
Reviewed 6 July 2014 via mobile

On a family holiday in France we thought of treating our 11 yr and 9 yr old on a stay in Disneyland Paris and we chose this 5 star resort. By any standard: service, amenities, standard of the room, this would barely justify a 3 star rating. The staff in The Disneyland Hotel couldn't care less about their 'customers'. We spent every afternoon at the pool and the three Disney pool attendants were talking so loud amongst themselves that if they were guests they would be asked to be more quiet to not bother the other guest. And that behaviour was displayed for three days in a row. On the first day our room wasn't cleaned yet at 4pm and when I asked to have it cleaned they acted quite surprised that this was a problem for me. On the morning of our departure though, people were knocking on our day every 15 minutes to see if we already had left. Again, another display of a lack of genuine customer interest. The room was tired and had a funny smell that never left even though we kept the windows open most days. When we asked for the bill they tried to charge us for a long list of minibar items which we never used. They confirmed that we hadn't used any, but we had moved them in the minibar (to chill our bottles of water) and then you are charged automatically. Quite an extraordinary approach! The only 2 positive elements of this hotel are its location and the fact that you can be in the park 2 hours before the rest of the general public. But these advantages are exploited by Disney in a terrible way. So if you're looking for a truly luxury resort close to Disneyland in Paris, I would never recommend this hotel.

  • Stayed: July 2014
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4  Thank SanThom2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 6 July 2014

5 star hotel but all you are paying for is the location which is very handy with 2 young children. Camera went missing from room whilst charging battery. Upon checkout Manager was called and room had been cleaned and no camera found. Manager just told us to go to police which we did not as had a long drive ahead of us. Upon return contacted Hotel as was not happy with the way Manager dealt with situation, never asked for make, model and did not really seem bothered, so makes me wonder if this sort of thing happens there as have since heard staff are not police checked. After querying a few times as needed details for insurance claim, camera had been found but no explanation! Had to pay for it's return. Warning to lock belongings away although difficult if charging them! Put me of staying there again would choose much cheaper option and use shuttle. For the disneyland hotel would also of expected more of a theme even if just the family rooms could be decorated much better.

  • Stayed: June 2014, travelled with family
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2  Thank Hels696
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014

Just returned from a two night stay in the Disneyland Hotel. Although the cost is on the high side, the hotel is clean with well appointed rooms and the real bonus is being so close to the park entrance, just a few minutes from your room and you are in the park. The breakfast was very good and we got seated at a table within a few minutes of arrival. Checking in and out was quick and easy and the staff were friendly and helpful.. The kids loved seeing the characters around the hotel and the photo opportunities were well advertised so you did not miss out. Drinks in the bar were priced as expected, a glass of red wine and a pint of lager was around £14. The weather on the Saturday we stayed was wet, it rained almost all day and being able to go back to the room so easily made a real difference.

Overall an expensive hotel, but if you can pay that bit more, it certainly makes a difference.

Room Tip: We stayed in the west wing on the ground floor which gave easy access to the park and also getting t...
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  • Stayed: June 2014, travelled with family
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2  Thank Woosterhants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2014 via mobile

Let's face it, you're not staying at this hotel for it's own sake, you're there for the convenience and proximity to the parks.

And that's the best that can be said. It's not a hotel as much as it's a process to get you fed, bathed and slept in good time for the other stuff.

Pro: rooms are big and the food is abundant.
Con: food is horrid and very expensive. Service is non-existent, though ironically the staff do go through the motions of smiles and greetings.

Stayed: June 2014
1  Thank FadiZ1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2014

Stayed here in Nov 2013 with my husband and kids aged 3 and 4 for the Christmas experience and was not disappointed. Quick check in even though we arrived early and received extra fast passes for each day. Room was nicely done with little classic Disney touches all around like Peter Pan carved into TV cabinet and Seven Dwarves surrounding bathroom mirror. Breakfast was good with all the characters at the entrance to restaurant every morning and there is a list of who will be there so you don't miss your favorite, they change every half hour. Location is the best with the parks on your doorstep and can easily return during the day if you need to. One day we got soaked in the rain but a quick trip back to change and we were off again. Lobby area beautifully decorated with a large Christmas tree at the staircase and by chance one day at lunchtime we came back to hotel to see a brass band on top of staircase playing Christmas Carols and it was just fabulous. Also a souvenir and gift shop in the hotel with much the same stuff as shops in the parks but without the crowds. It is expensive to stay here which is the reason I only gave 4stars but we did love it and will be returning to Disneyland Paris again this Nov and would love to stay here again. As for the parks i can't say enough, it was my third time here but the Christmas theme was amazing, it is for all ages and such fun which is why we are planning trip #4...

Stayed: November 2013, travelled with family
2  Thank Lesken11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2014

Stay: 19-23 June 2014...

Only 4/5 because the price at the bar for 1 pint of beer is €8.50! Thankfully King Ludvig's pub in the Village manages a more moderate 1 Litre stein of lager for €11... anyway...

Great hotel, ideally located right on the doorstep of all 3 areas, Disneyland Park, Studios & the Village which meant the kids didn't have to trek too far after spending all day at 100 mph!..

Thankfully the attraction of gaining entry to the Park at 0800 to use a number of the smaller rides meant the kids, and us, could spend more time riding than queuing & also have enough time to find some of the quicker ways from area to area within the park, also great for photos without fellow park goers in the background. This had the additional benefit that after 0930 we could venture back to the hotel for breakfast & the kids could feel mum & dad had treated them & we could coast for the remainder of the day...

Breakfast was excellent, a buffet of European, UK & USA style foods & definitely enough to satisfy & also put away into a bag for lunch. Some people might poo-poo this act but the food in the Park/Studios/Village is pretty expensive, pre-pepared & not the best quality. Therefore, taking additional ham, cheese, mini baguettes, pastries, which are much fresher, seems to be a more responsible approach... I'm more than happy with my choice & feel no guilt.

Characters are available for photo sessions throughout the morning near the restaurants & there is a character sing-song in the lobby each day at 1600 & an after song photo sessions - bit more of a melee then a structured event!

The hotel shop often has more of particular characters if you cannot find them in the Park/Studio/Village shops...

The hotel supplies a FastPass ticket per person per day & this makes queue jumping the popular rides during the hottest parts of the day worthwhile. To be fair, we only really used it for Thunder Mountain for our 5 year old at the end of each day; both our kids are under the minimum height limit for the bigger/faster rides & we felt it would be unfair to expect them to queue while 'the adults' had their fun...

They also supply a DisneyLand Hotel charge 'card' which allows you to purchase from most places in the Park/Studio/Village straight to your room rather than continually paying out & having change in your pocket... watch out for 'Johnny No Stars' i.e. the newbie workers who have difficulty with basic maths even though they have a calculator or till!

There is also the added luxury of using the hotel pool, to cool down, have fun, lounge & generally have a break in the afternoon before plunging back into the mayhem...

The Village is great for a break, drink at the pub, watch some World Cup football & eat in the Rainforest Cafe (make sure the food's hot otherwise send it back...)

OK... to the rides & the make up of our troupe; 2 adults, a 5 year old boy who loves anything dangerous & a more conservative 7 year old girl both under 1.2 metres...

Loved:
Both- Casey Jones Jr & little cruise next to CJj, Autopia, Orbitron, Star Wars, Pocahontas play park & Pirate Beach play park, Paddle Steamer, Toy Story rides, Lilo Live, Stunt Show, Train Ride, Buzz Lightyear Laser Blast, Pirates of the Caribbean, Studio Lot Tour

Boy- Thunder Mountain & managed 8 rides (FastPass a go-go!)
Girl- Peter Pan, Pinocchio & Snow White

Lame- It's a Small World (but it was cooling after the heat of the day), Mad Hatter's Teacups, Carousel

Hated:
Both kids didn't like Crash's Coaster which was far too jerky/jumpy & the boy hated the last part of Cap't Nemo (I won't spoil it...)

Unavailable- Space Mountain, all Alladin rides

The parades are lovely to watch & the climax of each day is the final light show & fireworks against Sleeping Beauty's castle which shouldn't be missed... if the kids aren't too sleepy from their exertions!

All in all a truly great holiday, we'll be back in a few years when the kids are older & be able to ride on the larger attractions...

Room Tip: We chose a Terrace which allows rear access to the pool & patio area for sun loungers etc...
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  • Stayed: June 2014, travelled with family
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12  Thank Euan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2014

I am not a usual traveler, because I m not good for English. I search google and find a Airport Transfer company, I found RoyalTransfer who is family owned company in Paris. They guide me how to book hotel and they do the nice service till my journey finish.

This hotel is recommend by Royal Transfer Team. Lovely place and good staff. I thank for the Royal Team and Hotel team for make me happy and not made a trouble in Disneyland.

Room Tip: No special all rooms are clean and good.
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  • Stayed: May 2014, travelled as a couple
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1  Thank Marget J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Disneyland Hotel

Address: Rue de la Marniere | Disneyland Resort Paris, 77777 Chessy, Marne-la-Vallee, France
Region: France > Ile-de-France > Seine-et-Marne > Marne-la-Vallee > Chessy
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #1 of 3 Hotels in Chessy
Price Range: £349 - £1,106 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Disneyland Hotel 5*
Number of rooms: 496
Official Description (provided by the hotel):
Glide into a magical life of luxury. Just a short stroll from the gates of the Park, this majestic Victorian-inspired Hotel delivers only the finest Disney quality, service and hospitality. From breakfast to dinner, two restaurants and one bar give you options for relaxing in the most enchanting surroundings. Inventions Marvel at a time of great technological imagination in this open-kitchen buffet restaurant overlooking Main Street, U.S.A.®. California Grill You'll relish the view as much as the food and wines in this elegant setting overlooking Main Street Station and Disneyland Park. ... more   less 
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Also Known As:
Disneyland Hotel Paris
Disneyland Hotel Chessy, Europe

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