On a family holiday in France we thought of treating our 11 yr and 9 yr old on a stay in Disneyland Paris and we chose this 5 star resort. By any standard: service, amenities, standard of the room, this would barely justify a 3 star rating. The staff in The Disneyland Hotel couldn't care less about their 'customers'. We spent every afternoon at the pool and the three Disney pool attendants were talking so loud amongst themselves that if they were guests they would be asked to be more quiet to not bother the other guest. And that behaviour was displayed for three days in a row. On the first day our room wasn't cleaned yet at 4pm and when I asked to have it cleaned they acted quite surprised that this was a problem for me. On the morning of our departure though, people were knocking on our day every 15 minutes to see if we already had left. Again, another display of a lack of genuine customer interest. The room was tired and had a funny smell that never left even though we kept the windows open most days. When we asked for the bill they tried to charge us for a long list of minibar items which we never used. They confirmed that we hadn't used any, but we had moved them in the minibar (to chill our bottles of water) and then you are charged automatically. Quite an extraordinary approach! The only 2 positive elements of this hotel are its location and the fact that you can be in the park 2 hours before the rest of the general public. But these advantages are exploited by Disney in a terrible way. So if you're looking for a truly luxury resort close to Disneyland in Paris, I would never recommend this hotel.
- Official Description (provided by the hotel):
- Glide into a magical life of luxury. Just a short stroll from the gates of the Park, this majestic Victorian-inspired Hotel delivers only the finest Disney quality, service and hospitality. From breakfast to dinner, two restaurants and one bar give you options for relaxing in the most enchanting surroundings. Inventions Marvel at a time of great technological imagination in this open-kitchen buffet restaurant overlooking Main Street, U.S.A.®. California Grill You'll relish the view as much as the food and wines in this elegant setting overlooking Main Street Station and Disneyland Park. ... more less
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- Also Known As:
- Disneyland Hotel Paris
- Disneyland Hotel Chessy, Europe