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“The place to be, but in need of a polish”
Review of Disneyland Hotel

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Disneyland Hotel
Ranked #1 of 3 Hotels in Chessy
Certificate of Excellence
Reviewed 22 July 2014

We stayed in the Junior Suite, which gave us access to the Castle Club lounge. The room was spacious, with lots of windows and a large bathroom. We were not able to obtain a park view room, which would have been great for the fireworks. The advantage of the Castle Club is that you get a dedicated checkin/checkout, separate elevator to the park entrance, and meals at the lounge. Breakfast, while not lavish, was more than enough. Disney characters are always around, which was great for the kids. Lunch and dinner at Inventions restaurant was very good - a diverse selection of food, and also the characters would visit tables.

We opted for the full-board package, which is worth it, especially for convenience. We preferred our meals in the hotel because the other restaurants had long waiting times.

As other reviewers have noted, this hotel is indeed expensive. The key advantages for us (particularly the kids) were the closeness to the park (right at the main entrance), the characters, and the ambience of the hotel (castle design). The others hotel are easily a 15 minute walk (but closer to Walt Disney Studios). While you are allowed to enter the park 2 hours earlier (at 8am), the best rides are not open till 10am. Also, the VIP FastPass was not as useful as they made it to appear.

In general, the staff are friendly and helpful.

The main negative is that the hotel needs a renovation. Rooms and bathrooms show their age.

All in all, this hotel is worth it for the convenience and the Disney feel.

  • Stayed: June 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank Sybaritus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,360 - 1,366 of 5,867 reviews

Reviewed 21 July 2014 via mobile

From the moment we arrived to the moment the valet attendant brought our car back to us the hotel and it's staff could do enough for us. Yes, it's expensive but our 4 yr old daughter had an amazing experience, even had staff stopping to bow when she was dressed in her princess dresses!

Stayed: July 2014
Thank Simon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2014

The hotel price and the 5 star category is only because the location, in the entrance of the Disneyland park.
All the rest was more close to a 4star hotel.

The breakfast is for a 4 star category hotel, with disney characters that you must stay in a line to take a photo and sign an autograph. the character changes every 30 minutes.

The restaurants are very expensive for what you could expect.
Inventions, the hotel buffet restaurant, also have characters that change every 30 minutes and they might not arrive to your table.

The staff was helpful but did not showed care for the clients. A warm welcome was expected but we did not get one...

The bar could not served our child, bread with ham...

The rooms need some improvements. For example, furniture is getting old and needs replacement. The TV is very small for the room.

The room was not cleaned properly during our 5 day stay.

Definitely a lot to improve to be a real 5 star hotel.

Room Tip: Do not choose the left wing, choose the wing close to the reception.
See more room tips
  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank pbk6000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2014

There is no denying that this hotel is expensive; you are paying for the location.

Positives :
Great location. Easy walk to park which is great with small children. It's not a problem to return to your room for naps, changes etc. The other hotels are further away.
The staff met us when we arrived and sorted our luggage quickly and parked our car.
You get to enter the park 2 hours early which means you can go on some of the rides before they get too busy.
Breakfast was fine and we didn't have to queue.
The hotel rooms are nice and quiet so it's easy to sleep.

Negatives :
The quality of the rooms is not 5 star. They are a bit dated and tired and could do with refurbishing. Eg hairdryer useless, no sockets to charge your phone etc near the bed (you have to unplug lamps)
When I booked, I thought you met the characters at breakfast. This isn't strictly true - there is one character at any given time, outside the breakfast room and which you have to queue for. It's not a real problem as you can meet the characters at dinner.

I would definitely stay at this hotel again, purely for the convenience.

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank VickyPeterborough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2014 via mobile

We stayed at the Castle Club room in this hotel for 3 days last week. Room is spacious and tidy. The location is perfect as it's a minute walk from the park and to Walt Disney Studios.
Every morning breakfast was exciting because Disney characters would come and play with you. My son thoroughly enjoyed it as it was like a dream come true for him.
Food was lovely especially at the California Grill.
We were facing the Disneyland Park so could watch the magical fireworks show from our room balcony itself.
It is a bit expensive but was worth it as my son had a lovely time.
Would recommend this hotel to all as it's very convenient and close to the park.
Had a memorable trip to this magical land !

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Onyx247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2014

If you are going to Disneyland Paris and can afford this hotel, this is really the only place to stay. We have previously stayed at The Explorers Hotel and The Dream Castle hotel - and they appeared cheaper, but when you work out what is included in your Disneyland Hotel stay, this is so worth it!

PROS:
- A beautiful grand hotel
- Staff are very polite and helpful (except concierge - see in CONs below)
- We stayed half board and had breakfast included every morning with either lunch or dinner. The restaurants on-site are great; Inventions is great for the young ones as characters come round to your tables to take photos and spend a bit of time with you. Lovely!
- We got a family room, which was large and comfortable
- The swimming pool may be small, but it is indoor and a welcome break away from the hot weather outside!
- Tons of activities for the kids in the playroom
- Characters freely walk around this hotel - that's an added bonus as you wont need to queue up for them in the parks then!
- As you are walking distance away from both theme parks and the Disney Village, you dont need to queue up and take a shuttle back to your hotel at the end of a long tiring day. This was important for us as our kids; aged 4 and 2, were asleep as soon as the 11pm fireworks and Disney Dreams show finished and walking back to our room (rather than queueing and waiting for a shuttle along with hundreds of others) was a welcome treat!
- Fast passes are provided per day - useful if you like the thrill rides, not so useful for the rides that only little kids can go on as they are generally queueless - especially if you make use of the magic hours (enter the main park 2 hours before opening time).
- If you have a princess-mad little girl, book the pricey Auberge de Cendrillon lunch. It is well worth it and will make their holiday! Imagine lunch in an upmarket restaurant next to the castle within Disney and all the Disney princesses come round to talk to you, take pictures, give autographs. Amazing!

CONS:
- It is pricey
- Concierge are quite unhelpful. They expect everyone to know what is on offer and what is around. Whenever i asked which restaurants i could use my half-board meal voucher for at dinner i was told to use it at Inventions and wasnt given any other options around the park. I felt they try and push their own restaurant rather than giving you the option for others. By chance we found out we could use it for the Wild West Show which was GREAT!!
- DO NOT BOOK CAFE MICKEY'S. It is a waste of money if you stay at the main hotel. The whole experience of Cafe Mickey's is to eat and have the characters come round to your table...but if you stay at the Disneyland Hotel you get this in Inventions every dinner time...dont waste money on Cafe Mickeys for the same thing!
- TV all in french. Seriously - this is Disneyland, all your visitors are going to be foreign - lets have some english universal channels please. Disney Junior in french is so not appealing to young kids who dont understand french!
- the hairdryer in the room is AWFUL!!! 5 star hotel needs better

On a side note, in this day and age, a 5 star hotel needs to be upgraded to;
- have a bigger tv
- more electrical sockets
- maybe an iPod / iPad docking station?
- USB charge points

Hopefully something to consider please Disneyland Hotel!

Room Tip: Try and get a family room, they are bigger, have a sofa and table. Much needed!
See more room tips
  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
8  Thank Gaurav S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2014

This hotel may once have been something special, however, we found it to be very old and worn with pricing in general through the roof... plus staff who have little care or concern for the 'magic' Disneyland is apparently meant to provide to children.

Having previously stayed at the Hong Kong Disneyland Hotel... this hotel would be the equivalent of 2 stars in comparison for quality, presentation plus general service from the staff.

We would never stay at this hotel ever again and would suggest to families who are seeking a 'magical' experience... stay outside the park in a far superior hotel and commute to the park.

Very disappointed.

  • Stayed: June 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank JasonStella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Disneyland Hotel

Address: Rue de la Marniere | Disneyland Resort Paris, 77777 Chessy, Marne-la-Vallee, France
Region: France > Ile-de-France > Seine-et-Marne > Marne-la-Vallee > Chessy
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #1 of 3 Hotels in Chessy
Price Range: £349 - £1,103 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Disneyland Hotel 5*
Number of rooms: 496
Official Description (provided by the hotel):
Glide into a magical life of luxury. Just a short stroll from the gates of the Park, this majestic Victorian-inspired Hotel delivers only the finest Disney quality, service and hospitality. From breakfast to dinner, two restaurants and one bar give you options for relaxing in the most enchanting surroundings. Inventions Marvel at a time of great technological imagination in this open-kitchen buffet restaurant overlooking Main Street, U.S.A.®. California Grill You'll relish the view as much as the food and wines in this elegant setting overlooking Main Street Station and Disneyland Park. ... more   less 
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Also Known As:
Disneyland Hotel Paris
Disneyland Hotel Chessy, Europe

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