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Disney's Hotel New York
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Reviews (7,266)
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2,317 - 2,322 of 7,266 reviews
Reviewed 8 December 2012

This was my second visit to DLP - 3rd to 6th December. My first was staying at the Disneyland Hotel so a good chance to balance, review and compare the 2.
We arrived before lunch and were checked-in quickly and bags could be left until our room was ready at 3pm. Now, the purpose of the trip was my daughter's 6th Birthday. She was not acknowledged by the reception staff at any point during check in, even though she was stood right beside me wearing her birthday badge. To say I was disappointed and somewhat cross was an understatement. This DID NOT make a good first impression - isn't Disney all about making kids smile?! The Disneyland hotel on our last visit coudnt have done more and were boderline OTT.
Anyway, we popped to the Disney Village for a bite to eat before we hit the parks.
The distance between hotel and parks is a mere 5mins walk. There is also a little train/tram that can take you if you choose not to walk.
Some rides weren't on in the Disneyland park, a little disappointing but still plenty to see and do.
After a few hours in the parks we headed back to get our room key. Now the bags were promptly delivered to the room after the keys were issued. Room was clean, as was bathroom. No complaints there. Yes there were a couple of paint chips on door frames/skirting boards - normal wear and tear, certainly didn't spoil things for us. Yes it needs a touch of tarting up - but then the same could be said of at least one room in our own houses surely?
We ate at the parkside diner on the first night - all you can eat buffet. It was ok. Limited choice of foods but what was there was hot and of a good standard. 2 adults and child came in at 84 euros. Not too bad.
Breakfast was great, stacks of pastries, yoghurts, fruit, cereals, juice and hot option of sausage, scrambled eggs and bacon, continental options too. No complaints, no queues (we ate no later than 8am) although the reception staff on check-in dish out time slot cards where u state a time to have breakfast.
The turn down service only happened once on our first night of a 3 night stay. Now this did annoy me. There is no reason for small touches to be missed when paying a premium. No explanation offered by reception either.
Overall, having stayed at the Disneyland Hotel previously,and having the works and exceptional customer service and child and staff interaction, this hotel lacked atmosphere and the personal touch. Interaction between staff and children was minimal - hello, Disney, you're meant to be about the kids!
While the place was clean, and meals reasonable, the lack of characters around about the hotel was extremely disappointing as was the variety of characters.
If you're visiting Disney for the first time and want your kids to have the whole experience, please please check out specials offers and pick the Disneyland Hotel - I am so glad this hotel was a choice for our second stay as had it been our first time - would've been wholeheartedly disappointed and upset for my child.
It was a good option for a second visit, reasonably priced and close to parks.
Top tips for saving money at Disney would be to pack snacks and juice cartons to take with you - cereal bars etc as the food and drink in the parks is beyond ridiculous. The Relay shops in the train station (just outside disney village) sells very cheap bottles of water and sandwiches etc. We are talking 1 euro 40cents for a 1.5ltr bottle of water as opposed to 5 in the parks for a 500ml bottle. Also avoid paying a premium for the photographer pics taken with characters, they aren't actually that good - and they will use ur own camera to take a pic for you - just ask! Shy bairns get nothing! Also, the Toy Story figures/toys are a LOT cheaper over there than back home in the uk, so if you're after those get them there.
For a good value meal in the village. Rainforest Cafe is great, and cracking value for money. The Earl of Sandwich is also a great eatery for lunch.
Don't know if I'll be making another trip to Disney in the near future but would be staying at the Disneyland Hotel if a was...

  • Stayed: December 2012
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4  Thank disneyfan-EC83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 December 2012

The hotel is clean and tidy.The staff are friendly and welcoming, The food is ok but the rooms are showing their age. A little TLC is needed just to inprove the decor of the rooms and someone in housekeeping needs an eye test to spot the single used sock which was left in our room by a previous guest.
Watch out for the timimg of breakfast. This was unusualual to us, normally a window of a couple of hours is available, but here you have to nominate a time and pretty well stick to it. However the variety and quality of the food was great. The hotel is right on the park so just a little strole and you are in the middle of the "action" The rooms obviously overlook the park and it is nice to watch from the window.
Our party ranged in ages from 3 to 65 and we were all well looked after. We would return to this hotel but only after some renovation. It is one of the more expensive hotels on the park and we felt that we just didn't get full value for money

  • Stayed: December 2012, travelled with family
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3  Thank will1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2012

We have just returned from 4 nights at Hotel New York, 9 of us staying in 3 rooms and the whole trip was amazing! Staff at the hotel were very friendly, capable and professional.
We arrived on eurostar so used disney express, we checked in at the hotel late afternoon after having a couple of hours at the park and our cases were already in our rooms, we asked for a kettle which they bought straight to our rooms (no charge) The rooms were clean and spacious with everything you could want.
Breakfast was superb and we ate it in the manhattan restaurant (nicer and not as busy) We also had an evening meal in the manhattan restaurant one night which we used our meal plan vouchers for and the meal was lovely with a great buffet for the kids.
The swimming pool was a bit cold but lovely big and warm jacuzzi, plenty of floats and arm bands available for little ones as there is no shallow end.
Best thing about the hotel as well as it being so nice is how quick it is to walk to the parks- straight through Disney Village!

Stayed: December 2012, travelled with family
2  Thank Rebecca M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 December 2012

Come back from here late last night and we have had the best time ever! It was our first time to Disneyland Paris and we couldn't have picked a bette hotel to stay in. It was in the best location about a 5 minute walk through Disney Village and your at the entrances to Disneyland and Disney Studios. The staff at the hotel couldn't be more helpful we had a very welcome reception and were able to leave our bags until we could check in at 3 which was great. As for the rooms, I couldn't fault them at all! Very clean and we had a lovely view overlooking the lake, the christmas tree and the hot air balloon. Cannot understand where all the bad reviews are coming from although from what I have read they are really minor things, it seems some people have had the luxury of being waited on hand and foot and expect everything to be perfect without any wear and tear but some people forget how big that hotel is and how many people stay there year after year it is going to develop some minor setbacks but I haven't let a small tear in the curtains ruin my holiday! Found no problems with breakfast, food was varied and plentiful. We also ate at the park side restaurant for our evening meal once again no faults. Overall a brilliant hotel just what you need for a good nights sleep ready for the busy day ahead! Will defiantly be returning again next year.

Room Tip: 4222 on the fourth floor has an amazing view across the lake
  • Stayed: November 2012, travelled as a couple
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3  Thank KaylaDM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 November 2012

Given the resort surely everything is for the kids big and wee amongst us?

Superb hotel with excellent facilities but mainly for adults! Location just spot on.

Problems with computer system whilst there and staff totally inflexible to feeding residents even if pre paid despite half empty restaurant!

  • Stayed: March 2012, travelled with family
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Thank Robert T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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