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“Lacked disney magic!”

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Disney's Hotel New York
Ranked #3 of 3 Hotels in Chessy
Chesterfield, United Kingdom
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Lacked disney magic!”
Reviewed 2 August 2014 via mobile

We booked hotel new york for our 1st time at disneyland paris. We used the disney express for our luggage - amazing service, very well organised from getting off eurostar took just 10 mins to be at entrance of disneyland with our luggage ready at our hotel when we arrived.
We arrived at our plaza room feeling a little deflated as it was a dark room with air con that hardly worked with a window that opened a tiny amount.
Wall paper was peeling off the wall and mould on the bath seal, room was dated with old style tv and no matter how I tried couldnt change language setting. But most disgusting was a collection of the previous guests tampons in a hygiene sack hanging next to the toilet! ( to be fair they were not immediatley obvious and obviously over looked by cleaners - gross place to store by previous guest).
We were near the lift and never heard it very quiet rooms.
Hotel itself very impressive in main areas.
Breakfast served in multiple resturants/ conference rooms with a good selection and very well organised.
Staff very friendly and helpful with excellent service.
Negatives- pool very deep with extremely small splash pool for non swimmers and not all that clean.
Rooms lacked disney magic.
Positives - Characters in main entrance every morning to greet/ have photos with a real plus!
Ice machine near lift for guests use.
Use of bath towels and swimming aids in hotel.
Very close to disney village a short stroll to all the action.
Nice complimentary toiletries.
Rooms need revamping - potential to be amazing!.

Stayed July 2014, travelled with family
Helpful?
2 Thank princessred81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Chinese (Traditional) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
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English first
London, United Kingdom
Level 5 Contributor
79 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 1 August 2014

This hotel smacks of all the complacency of a hotel where the owner does not need to spend any money to maintain simply because they have such a captive audience, and it is oh so expensive!!
i doubt any money has spent on this place since it was built; the rooms are about premier Inn standard, with standard 80's hotel fit out and designs. our actual corridor smelt and damp and 'BO' ey!! of course Disney land is not about spending time in hotels, so maybe my expectations were too much.
Food is all about queuing, and the naf mock New York style is just horrible! still no one will mind or care; i am sure the hotel is always full and they can charge whatever they like.
The staff (as in all the park) were all superb; they have signed up to the Disney spirit - shame one can't say the same about the buildings!!
the Park of course speaks for itself - it is fantastic. just wish we could fine one meal that did not include chips, slaw and dogs. this is France for goodness sake!

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank SimonT962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 1 August 2014

We are die hard Disney Fans and Disneyland Paris was on our bucket list. We have always stayed on property in Disney world and Disneyland in the US, for the "Magic" of staying on property. I would compare the New York hotel to a moderate/ Value resort in Orlando. The lobby is nothing extravagant, decor is basic, rooms are basic. First, the rooms. Rooms are similar in size to those in moderate resorts in Orlando, or to our basic La Quinta/ Days inn in the states. Beds were ROCK HARD. The mini bar was present but locked. The room has a TINY safe, that requires a key to keep track of. The safe was probably 6 inches squared, enough to hold passports and wallet. Room amenities were inconsistent, some days we got shampoo, some days just body wash, one day no wash cloths, and the number of towels delivered was between 2 and 4 everyday. They do have connecting rooms, and we were lucky enough to get one. The hotel is non smoking, and there are designated smoking areas in the park, however, we found many guests ignored this and smoked anywhere they pleased. Breakfast consists of scrambled eggs, bacon, sausage, pancakes (served with only Kayro syrup), selection of breads, croissants, a bowl of mixed fruit, a bowl of chopped single fruit (like watermelon), yogurts, milk and cereal. Eggs were not a hit with my family, I thought they were OK. Not sure they were "real" eggs or from a carton. One thing to know before you go. At check in you have to say if you want early or late breakfast. Early is 0730 late is 1030. The front desk will give you laminated paper tickets good for breakfast for the whole room. You can't enter the buffet without this ticket, which means all of your party must eat breakfast all together, at the same time each day. Characters do not come around to the tables as in the sates, rather there is a que before the breakfast entrance to wait in line to see them. If you are pin traders, know there is little pin trading in the hotel. One lanyard at the tiny gift shop, that's it. We saw no lanyards on any other staff members. The hotel restricts the distribution of keys to the rooms, so you get ONE PER ROOM. OK with kids... not so much with multiple adults.There supposedly is a restaurant on site for dinner, however we never saw it. If we had paid full price for this hotel I would have felt that it was NOT WORTH the money spent. However, I signed up to receive emails on the UK site (http://www.disneylandparis.co.uk/index.html), and got an offer for buy 2 nights get 2 free. When I called to book it, they argued that it was an offer for UK only, but eventually let me book it. The hotel is located at the end of Downtown Disney and it about a 10- 15 min walk to both parks. The train station is located in Downtown Disney, however, the way they have security set up it was a 20 minute haul from the train station through the crowds and lines to scan bags to the hotel. I would have definitely done Disney Express for 16 euros per person, but you can only book Disney Express if you arrive and depart on the same venue, ie train to train, or plane to plane. We were arriving train, and departing by plane, and they said we couldn't use the service. Hotel was clean, but as other reviewers have stated a little old. So overall, it felt like a Days Inn close to Disneyland Paris.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank holidayaholix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esbjerg, Denmark
Level 4 Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 31 July 2014 via mobile

We stayed at the Hotel New York as part of a package, spending a total of 5 nights / six days. It was my third Disney hotel in France, having previously stayed at the Sequoia Lodge and Disneyland Hotel.
The good: Hotel staff was overall friendly, though not always fully compehending English. Check in was swift, the luggage service excellent, our vouchers and park tickets ready and the room available even though we arrived in the morning.
The bad: We dined in the hotel on the first night, trying the hotel buffet, which was a real mistake. The buffet was tasteless and the restaurant empty (understandably). The breakfast buffet was equally disappointing - a standard selection served in three different rooms during our stay, including large conference rooms with absolutely no ambiance.
The ugly: We paid extra for a plaza facing room, which turned out to be nothing less of a greenhouse experience. The windows were permanently sealed shut and the air condition not working, so the four of us were roasting in this south facing, airless room. When complaining to the staff, we were handed a fan - at least enabling us to blow the hot air around the room. Most of the time we had to keep the room door open to the main corridor in a poor attempt to re-fresh the air, but without the ability to open the windows, it was a losing battle. In addition, the room was extremely worn and outdated with large dents and mould in the shower, and an ancient television.

Stayed July 2014, travelled with family
Helpful?
2 Thank Dorthe H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwich, England, United Kingdom
Level 3 Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 31 July 2014

We booked a 4 night stay in the Hotel New York to finish our holiday. Really glad we did as it was the highlight of the trip. The hotel staff were friendly and welcoming although I did feel sorry for the poor guy who had to lug our stuff up to the room as there was rather a lot of it due to having been away for 2.5 weeks beforehand. The room was clean and comfortable and the bathroom was spacious. Liked the shower gels shampoos and body lotions and towels were changed daily. Breakfast was all you can eat buffet and was very nice. Characters were in the hotel so you could get photos before and after breakfast with them which was good. The parks were about 10 minutes walk away which meant that if you wanted to nip back for a rest you could. Only minor gripe - tea/coffee making facilities would have been nice. The parks were both great fun, but spent more time is the Disney park than the studios. Only let down is the lack of choice and cost of food, most of it seemed to be either burger or pizza based with chips. We ate at Annette Diner the first night which was nice but expensive for what it was, the second and fourth night we went to planet Hollywood and would recommend it along with the rainforest café where we ate on the third night to anyone. In both places the staff were great and there was a decent choice of food. The steak at planet Hollywood was melt in the mouth. We thought that both these places would have been expensive but in comparison they were about the same as everywhere else and as I said earlier there was a good choice as well as the obligatory burger and fries. The Disney Dreams show was amazing, and so was the parade. Would also recommended the traditional wave to any men, my husband and daughters boyfriend both braved it and loved it - said it was very relaxing. Definitely one of those places that no matter what your age is it brings out the kid in you and theres definitely a bit of Disney magic in the air.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Mandi A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 29 July 2014 via mobile

3 rd stay at this hotel , great location for parks 10 min walk , great room loads going on in htl for the kids with disney characters , pool was great after a long day in parks , breakfast buffet was always a nice relaxed start to the day . Ive never came across one negative grumpy member of staff in all are stays here . Bar was nice in the evening no probs havin the children with us , easy check in car park right outside , no i cant find one problem , cant wait to take the other 2 grandkids nxt year.

Stayed July 2014, travelled with family
Helpful?
3 Thank jackodanapoint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
United Kingdom
1 review
Reviewed 29 July 2014

Stayed here for 5 days in July and by the second day I was ready to leave. The decor is dated and food in the hotel itself is terrible. On arrival we were givena room with no view at all, the view was bloacked by trees. the bathroom was not cleaned properly, still had hair on the floor from the last occupant. We were given a new room the next day. The cleaner just knock once and walk in! so make sure you secure the doorwe ordered salmon from the room service menu and it was not edible at all. not sure what it was but didn't taste anything like salmon at all! breakfact was okay. if you wanted fried egg, you have to pay extra. dinner was a buffet and a big disappointment! i just could not stomach the food. After dinner, i was asked if everything was okay, i had to tell them the food was really bad and they advised to eat outside the hotel insted as the food is better or on the 6th floor. You pay extra to get tea making facilities in the roomThis is definitely not a 4 star hotel
On the positive side, the reception staff are very polite and helpful. the hotel is a short walk from the park which is handy after a day walking around. There are opportunities to take pictures with the characters which is good for the kids.

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pseudo1124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Disney's Hotel New York

Property: Disney's Hotel New York
Address: Avenue Rene Goscinny, 77777 Chessy, Marne-la-Vallee, France
Region: France > Ile-de-France > Seine-et-Marne > Marne-la-Vallee > Chessy
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 3 Hotels in Chessy
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Disney's Hotel New York 4*
Number of rooms: 565
Official Description (provided by the hotel):
Relax amid soaring skyscrapers, spacious rooms and our biggest pool at this New York-style 4-stars Hotel. ... more   less 
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Also Known As:
Disneys New York
Disney Hotel New York
Disneyland Paris Hotel New York
Disneys Marne La Vallée
Hotel New York Paris
Disneys Hotel New York
Disney's Hotel New York Chessy, Europe

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