It’s my first review on trip advisor and for only one reason, our stay at Lotus was PERFECT and it’s just too good to miss for anyone travelling to Koh Samui. Just can’t praise it enough. Just like many other good resorts, you would expect nice swimming pools, good location with nice and “private” beaches, spacious rooms and other facilities. However, the one thing stood out and made it PERFECT for us was the service we received.
My wife and I got married at Koh Samui, at a hotel (we could have had it in the villa but thought hotel was more formal for it) while 27 friends joined from around the world. We rented 3.5 villas at Lotus. There are many good hotels/villas around the world, but Lotus offered the best service by far to my experience. The staffs there were unbelievably good. In particular, Sue (the resort manager) was extremely (again unbelievably) helpful.
Our guests arrived and departed at different times, many of whom could only stay for 2-3 nights therefore it was difficult to make the arrangements to meet the minimum stay for discounted room rates. We exchanged many emails with Lotus (Jane and Sue) about the situation and they were very efficient in coming back and offered innovative solutions. (Despite the time differences, we exchanged a few emails a day.)
During the stay Sue and her team took good care of everyone, all we had to do was ask. One night we had a little problem and needed help, Sue and her team even got out of bed to get it for us (about 2am in the morning).
One of our guests was running a little late to catch the flight back home, Sue contacted the airport and asked them to give a little extra time, and she went to the airport with our guest, stayed there and made sure he got on the plane, before returning to the villa – along with many other examples. These are probably not on her job description, but she does everything for you with passion.
It’s an experience money can’t buy and again, I can’t praise Jane, Sue, Rose and the team enough.
- Official Description (provided by the hotel):
- The Lotus Terraces is a luxury beachfront resort located on Bang Por Beach. The resort has 5 villas ranging from 2 to 5 bedrooms, each with its own private pool and ensuite bathroom. There is also a 25m communal pool located right at the beach. Each villa is fully air-conditioned and has the convenience of all modern amenities including a fully equipped European kitchen, complimentary wireless internet and cable TV. ... more less
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- Also Known As:
- The Lotus Terraces Ko Samui, Thailand