We stayed 2 nights in tropical room with my wife and 1.5 yr old baby. Before we actually went there, we spent sometime to read the review in tripadvisor and we were quite concerned about the service and our baby. We did call the hotel to check if the hotel is ok for our 1.5y baby, the staff told me that they welcome family but the facility does not have kids club (which it totally fine for me as our baby is quite young).
We booked it through spg.com and selected the tropical room because the staff advised that this room type has more space than the ocean view.
When we visited there, the property was great from lobby, pool, room, beach bar, etc. the service also great in every area - from manager to staffs. It was incredibly friendly. I don't know what happened to those who complaint about service but I would say I was very happy with all the service they provided. The buggy pickup time could be up to 5 minutes but if you could plan for it, it should be very fine.
Dinner at Namu was OK (8 out of 10). In-room was great (9/10 in my opinion)
The not-so-good items for me were: Illy coffee machine was broken and the haagen-daz ice-cream in the sweet spot (free :-)) were not so 'iced' -- not sure the fridge was ok but at that time, the weather was 39'c
In summary, great place ! great service
- Official Description (provided by the hotel):
- On Koh Samui Thailand’s most pristine beach whose golden sands give way to the island’s most idyllic sunsets, W Koh Samui is the quintessential escape, with 74 private retreats - each with its own dive pool. Explore new levels of refreshment at AWAY(R) spa, and enjoy insider access to worlds of culinary WOW at our signature restaurants. Then wink your way across Samui’s most scenic playground – WOOBAR(R) – where W lights up the night with peerless mixology, live DJs, and signature W Happenings celebrating our passion for fashion, music and design. Whether for a wedding or a wish, Whatever/Whenever(R) has arrived. ... more less
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- Also Known As:
- w Retreat Koh Samui Hotel Mae Nam
- W Koh Samui Ko Samui, Thailand