We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Wonderful experience!”
Review of W Koh Samui

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
W Koh Samui
Ranked #6 of 30 Hotels in Mae Nam
Certificate of Excellence
Reviewed 3 June 2014

We stayed at W for five days and it was undoubtedly a wonderful experience for my family.

First, we were greeted by a passionate staff who can speak Putonghua! The check in service was prompt and nice, the staff upgraded us to Tropical Oasis as this room was more safe and spacious.

Second, the staff at the Kitchen Table was nice and attentive, there was a wide variety of foods in breakfast buffet! My daughter left her jacket at the restaurant where we had breakfast and the staff returned it to us on the next day!

Third, the spa was great! We had an one hour massage there and it was one of the best massages we had in Thailand so far.

Not to mention that the view of the whole hotel was so nice, yet the sands on the beach was coarse and the water was not that clear (but no rubbish), the ambience was great!

The only drawback was its location, we could not walk around the surroundings as it was just too far away from the main road, it was a must to take shuttle bus or taxi to any other places, inconvenient in comparing to other Chaweng beach hotels. Transport was not a great problem for dinner (we went to Chaweng by shuttle bus) but for lunch, you have no choice other than room service and hotel F&B outlets, it was expensive and boring.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Hokay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WRetreat, General Manager at W Koh Samui, responded to this reviewResponded 2 July 2014

Dear Hokay,

Many thanks for sharing your recent experience at W Retreat Koh Samui. We appreciate your comments on our breakfast selections and spa. It is great to learn that you enjoyed your upgrade.

Looking forward to having you with us soon again,

Brian Segrave
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (1,152)
Traveller rating
Traveller type
Time of year
Language
  • More languages

502 - 508 of 1,152 reviews

Reviewed 29 May 2014

Spent 4 nights here between Bangkok and Hong Kong. As a tropical retreat, the W fits the bill perfectly -- beautiful beach, secluded rooms and peaceful/serene/quiet atmosphere. However, the service was not as polished as one might expect for a 5-star resort, and the food was disappointing (Thai lunch and dinner options were generally bland though American-style breakfasts were quite good). Overall I'd recommend and likely return if I do ever go back to Koh Samui, but this is more like a 4.5-star hotel than a true 5-star.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank BrandonM87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WRetreat, General Manager at W Koh Samui, responded to this reviewResponded 7 June 2014

Dear BrandonM87,

Thank you for taking the time to share your impressions of W Retreat Koh Samui with the Tripadvisor community.

It was good to learn that you found the atmosphere, beach and breakfast offerings to your liking. I apologize for the service and food quality deficiencies you encountered; we will continue to focus on these to ensure a flawless experience on your next visit.

Best,

Brian Segrave
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2014

Wonderful place for a good retreat. Received a warmth welcome from the staff of the retreat and had a good orientation of the place, the room and even the beach. Perfect place to spend a good personal time with your loved one. Nice view from the jungle oasis with partial sea view. Breakfast is good in The Kitchen and surprises are every morning with their own special fruit juices. Beach is not that terrific and sea is not clear but still a good place to rest and relax. Price is definitely high but not a place to miss if you really want to have personal time.

  • Stayed: May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Casey2312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WRetreat, General Manager at W Koh Samui, responded to this reviewResponded 7 June 2014

Dear Casey2312,

Thank you very much for taking the time to review your recent stay at W Retreat Koh Samui, It was great to learn that the welcome experience exceeded your expectations and you found the view and breakfast selections appealing.

We look forward to seeing you soon again at W.

Best wishes,

Brian Segrave
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2014 via mobile

The first impression from the lobby. . Simply Wow... open lobby.. with round pool sitting( woo bar) n then the serene ocean.... lovely...
The property is uphill but buggy service extremely prompt...
The staff extremely polite.. eager to help.. exceptional service.. n theres a sweet spot.. with free cold drinks n ice creams.. could not be happy enough to c hagen dazz there....
In food.. not much veg options.. so dint try much.. but fisherman village a short drive.. n chaweng too not too far..
Now the retreats.. large spacious rooms.. n we stayed in jungle oasis.. the pool too good size.. nice ambience n well maintained. . Ipad docking system.. so it was our own pvt pool party...
Simply enjoyed...

Stayed: May 2014, travelled with family
Thank Swati G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WRetreat, General Manager at W Koh Samui, responded to this reviewResponded 31 May 2014

Dear Swati G,

Wow, many thanks for you excellent review- refreshing to learns that our service and facilities exceeded your expectations particularly our Welcome area and WooBar.

As you mention- and as discussed in prior reviews, the Retreat is built hillside with a somewhat steep topography. This is the case for the vast majority of luxury resorts in Koh Samui- while is allows for spectacular views to the ocean and we provide golf cart transportation around the resort- it can be a factor in destination selection.

I appreciate your feedback on vegetarian offerings in our restaurants, we will focus on this to ensure a range and quality is available at all meal periods.

Thanks again and I hope we see you soon again at W Retreat Koh Samui

Best,

Brian Segrave
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2014

nice place views etc not nikki beach style party tho , nice restaurant, vegi food wa average. its ok a bit prcey but nice evening out for pics views and food. i would say go here to relax for partying go elsewhere.

  • Stayed: May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Joshthakrar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 May 2014

Great view, Great room ! Great service !

The villas are just great ! the view from the bar is astonishing.
And to finish the restaurant was nice and tasty !

All of this has a price but you will be amazed

  • Stayed: August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank FamilleFRJP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WRetreat, General Manager at W Koh Samui, responded to this reviewResponded 31 May 2014

Dear FamilleFRJP,

Merci bien, we appreciate your super review- so glad you enjoyed the villas, bar and restaurant.

Hope to see you again soon, a bientot

Brian Segrave
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2014

We stayed 2 nights in tropical room with my wife and 1.5 yr old baby. Before we actually went there, we spent sometime to read the review in tripadvisor and we were quite concerned about the service and our baby. We did call the hotel to check if the hotel is ok for our 1.5y baby, the staff told me that they welcome family but the facility does not have kids club (which it totally fine for me as our baby is quite young).

We booked it through spg.com and selected the tropical room because the staff advised that this room type has more space than the ocean view.

When we visited there, the property was great from lobby, pool, room, beach bar, etc. the service also great in every area - from manager to staffs. It was incredibly friendly. I don't know what happened to those who complaint about service but I would say I was very happy with all the service they provided. The buggy pickup time could be up to 5 minutes but if you could plan for it, it should be very fine.

Dinner at Namu was OK (8 out of 10). In-room was great (9/10 in my opinion)

The not-so-good items for me were: Illy coffee machine was broken and the haagen-daz ice-cream in the sweet spot (free :-)) were not so 'iced' -- not sure the fridge was ok but at that time, the weather was 39'c

In summary, great place ! great service

Room Tip: For family, better select tropical room where it has more space
See more room tips
  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank CHAYUTD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WRetreat, General Manager at W Koh Samui, responded to this reviewResponded 31 May 2014

Dear Chayutd,

Thank you for taking the time to share your recent experience at W Retreat Koh Samui with the Tripadvisor community. I appreciate your insights on the pool, beach and talent friendliness and your overall positive experience at Namu.

My apologies for the non-functioning Illy machine in your retreat, we will pay more attention to this detail. I was made aware of an ice cream freezer which had issues with the door seal causing a higher than ideal temperature, we have since rectified this defect.

Once again, many thanks and we hope to have you with us soon again at W.

Best wishes,

Brian Segrave

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Mae Nam
6.4 mi away
Four Seasons Resort Koh Samui Thailand
7.7 mi away
Banyan Tree Samui
Banyan Tree Samui
#3 of 51 in Lamai Beach
1,461 reviews
5.2 mi away
Vana Belle, A Luxury Collection Resort, Koh Samui
Show Prices
Show Prices
Show Prices
6.7 mi away
Sandalwood Luxury Villas
0.9 mi away
Anantara Bophut Koh Samui Resort
3.8 mi away
Six Senses Samui
Six Senses Samui
#36 of 185 in Bophut
948 reviews
Show Prices
Show Prices
Show Prices

Been to W Koh Samui? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about W Koh Samui

Address: 4/1, Moo 1, Mae Nam, Ko Samui 84330, Thailand
Region: Thailand > Surat Thani Province > Ko Samui > Mae Nam
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Mae Nam
#5 Spa Hotel in Mae Nam
#5 On the Beach Hotel in Mae Nam
#6 Family Hotel in Mae Nam
#6 Luxury Hotel in Mae Nam
Price Range: £493 - £1,148 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — W Koh Samui 5*
Number of rooms: 74
Official Description (provided by the hotel):
On Koh Samui Thailand's most pristine beach whose golden sands give way to the Island's most idyllic sunsets, W Retreat Koh Samui is the quintessential escape, with 74 private retreats - each with its own dive pool. Explore new levels of refreshment at AWAY(R) spa, and enjoy insider access to worlds of culinary WOW at our 2 signature restaurants. Then wink your way across Samui's most scenic playground - WOOBAR(R) - where W lights up the night with peerless mixology, live DJs, and signature W Happenings celebrating our passion for fashion, music and design. Whether for a wedding or a wish, Whatever/Whenever(R) has arrived. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Holiday Gems, Booking.com, Hotels.com, Agoda, Travel Republic (UK), Ctrip TA, Ebookers, HotelsClick, Evoline ltd, HotelQuickly, TripOnline SA, getaroom.com, 5viajes2012 S.L. and Cancelon so you can book your W Koh Samui reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
w Retreat Koh Samui Hotel Mae Nam
W Koh Samui Ko Samui, Thailand

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing