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W Retreat Koh Samui
Ranked #7 of 30 Hotels in Mae Nam
Certificate of Excellence
London, England, United Kingdom
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Best hotel ever!”
5 of 5 bubbles Reviewed 29 August 2014 via mobile

We had an amazing time during our stay in the W Hotel on Koh Samui. Everything from the warm welcome on arrival to the breathtaking views of the ocean from our gorgeous room was absolutely spot on. The service is personal and professional at the same time - exactly what you would expect from a top class hotel. We stayed 4 nights for a friends' wedding and would highly recommend an Ocean View Escape room which has not only fat basic views but also a huge and very private pool. The best ones are the ones at the very top and we stayed in 243 which was absolutely perfect. You can walk from there to the main lobby, beach, etc. or simply call a golf buggy and they pick you up within a few minutes.

They have a great pool, a very modern gym, an amazing breakfast and also a very private beach. It is the perfect getaway for a romantic trip for two and if you want some nightlife, Chaweng beach is only a 20min cab ride away.

My partner and me stayed in many luxury hotels before and we have very high standards/expectations when it comes to service. The W Hotel exceeded them continuously during our stay. We absolutely loved every second of our time there.

Stayed April 2014, travelled as a couple
Helpful?
Thank Heichdhu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean N, Manager at W Retreat Koh Samui, responded to this review, 28 September 2014
Dear Heichdhu,

Thanks so much to share your recent visit to our property recently.

We are delighted to hear that we have exceeded your expectations and we are striving to continue doing so for all our guests.

Please do come back again soon to unwind in our world of WOW's.

Cheers,

Jean Naronglith | Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

968 reviews from our community

Traveller rating
    652
    183
    67
    36
    30
See reviews for
139
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14
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (175)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Teresina, PI
Level Contributor
43 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 25 August 2014 via mobile

If you're looking for relax and chill on a luxury place, forget about everything else and come over to this hotel resort, for sure you won't regret it. This hotel is different of everything else in the world , specially the environment at this beach on Thailand. All amenities, including the service, food, room service are divine and unique. The hotel staff is always In opened arm to serve you. Koh Samui is a lovely island on Thailand but it stays more cozy if you come to this hotel. You won't forget it! Recommended!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MARCUS Fernande... C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean N, Manager at W Retreat Koh Samui, responded to this review, 28 September 2014
Dear Marcus,

WOW.... those are the words to describe your glowing review and recommendations to other travellers about our retreat.

We have taken the liberty to share your comments to our team in order to inspire them even more to be of continuous and sustain the level of guest services.

Come back again soon.

Regards,

Jean Naronglith | Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Budapest, Hungary
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 25 August 2014

The W Samui is a very nice hotel. It has and adorable location, view and trendy style. I spent there 3 nights with my wife. Good and friendly service with a little lack of english speaking staff. But the kindness of the people work there compensate it. Thex have various theme days. We liked the Mohitoo Day ;-) All you van drink Mohitoo for a fixed price. In my opinion the prices are a little to high but otherwise a 100% recommended hotel.

Room Tip: Pool Villa
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  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Laszlo A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean N, Manager at W Retreat Koh Samui, responded to this review, 28 September 2014
Dear Laszlo A,

Thank you for your kind comments in regards to your recent visit.

Our team is working hard in order to improve their language skills, moreover, you have rightly pointed out about our willingness to serve and its our passion to continue doing so.

We hope you have further enjoyed the rest of your stay and we do thank you once again for your positive review.

Cheers,

Jean Naronglith | Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
112 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 bubbles Reviewed 23 August 2014

Ventured off for a walk to this resort to view the much hyped spaces and upon arrival learned there is a martini beach party later in the day - would have been nice to have been more informed and enjoy. Website could use improvement to reflect events at this venue - also had called about Monday night movie. Enjoyed a couple of cocktails and snacks on a bit of a damp day. Very nice servers and free popcorn was a treat. Lots of folks coming in for showcase photos by the W. Same Western comic wall art as most. Hotel golf carts will only deliver you to the Hotels entrance - from which is about a 15 min walk through a sparse chicken farm area to the main road, might be good to know for other travellers. Good view and drinks - that’s enough W for me.

  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank Evan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 17 August 2014

From the second we arrived to the time we left, this hotel and it's staff did not disappoint us in the slightest.

We arrived early in the morning after a long and tiring 15hr flight, unfortunately our luggage did not make it due to transfer problems. However as soon as we entered the lobby we were hit with a view thats just WOW! Greeted with friendly smiles form the Whatever Whenever team, refreshing drinks and an ice cold towel. Within minutes we were checked in with no hassles or filling out of forms. Without question we were also provided some clothes to get us by for the short term and we were assured that they would take care of our missing luggage.

Our room was upgraded and was amazing, the honeymoon gift and the hand written card from Brian was a very nice and appreciated touch.

When we arrived for breakfast we were again greeted with more smiling faces by the Kitchen table staff who made sure we were well looked after and fed till we couldn't eat anymore! Thanks to Mong for making sure our every meal was made to satisfaction along with Jean, Lucy, Apple, Gift and the rest of the Kitchen table staff who all made us feel very welcome. The food itself was great and although it seems there is a limited choice, all you have to do is ask for practically anything you want, especially if you’re a vegetarian.

The great service didn’t end there, Chay form the fitness team makes sure all those calories you put on are kept in check, make sure you go to see him for some Muay thai and Ab classes to keep you fit. Thanks Chay for training us and for your patience.

Overall we were made to feel very special and having been to Samui many times before this level of service and hospitality made our trip that much more memorable.

Thank you one and all from the W retreat team. We can’t wait to come back and see you all again. :)

  • Stayed June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank Amit T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean N, Manager at W Retreat Koh Samui, responded to this review, 23 August 2014
Dear Amit T,

It is wonderful to receive your feedback and share with other users via TripAdvisor in regards to your recent visit at our property.

We are proud and take every efforts to make each and every encounter with our talent's engagements in order to be of a very memorable one with all our guests.

We are furthermore delighted that you have recognized our talents by their names and their hospitality services, you also rightly pointed out the many facets that we got on offer, being our complimentary sweet spots offerings until the (private) training sessions with our energy talent, rest assured that the talents mentioned will be passed on the recognition of their efforts.

We are awaiting for your next visit.

Cheers,

Jean Naronglith | Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Frankfurt, Germany
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 17 August 2014 via mobile

Beautiful resort with an urban stylish touch to it. Feels so different from many of the more "traditional" hotels on the island. Great views from the public lobby area and restaurant areas as well as private, cozy atmosphere at the downhill villas offering private pools.

A fabulous breakfast with a huge range of anything you can think of. Also the Japanese restaurant down by the ocean is just great.

We really enjoyed our stay here and hardly ever left the hotel because it was so nice

Stayed July 2014, travelled with friends
Helpful?
Thank K G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean N, Manager at W Retreat Koh Samui, responded to this review, 20 August 2014
Dear K G,

Thank you for your elaboration of your experiences in regards to your recent visit at W Retreat Koh Samui.

You have rightly pointed out the coziness of your retreat, your private pool and we are glad that you have enjoyed it so much. We have also passed along your various comments for The Kitchen Table restaurant and it's variety of choices on breakfast, as well as our Namu hi-lights.

We do indeed agreed with you about the stunning view from the lobby, words and pictures can't describe enough and we are inviting you to return soonest.

With warm wishes,

Jean Naronglith | Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kiev, Ukraine
Level Contributor
55 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 14 August 2014

The hotel is on the island with great view. From the first step on reception you see bar and the view of the sea it is charming! The design is very modern and very special. The rooms are great. Especially I like the bath , and shower and one more shower under the sky...so in evening u can enjoy ur shower looking at the stars in same time. And if you like to spend time alone or with your soulmate...then it's perfect. You can swim in private pool and lay under the sun on the big bed.
The service is very good, and the people are the most smiling and friendly. What can I say...I would love to come here again !

Room Tip: If you like the beach, then stay down its really close.
See more room tips
  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PrincipessaDarina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean N, Manager at W Retreat Koh Samui, responded to this review, 16 August 2014
Dear PrincipessaDarina,

Thank you for your glowing review and sharing your experiences on TripAdvisor.

We are truly delighted that we have welcomed you to experience the insider access to our world of WOW's - your description on the stunning view, private pool and outdoor shower under the stars with your soulmate are simply small little details that other users might envy you.

Our team of talented and service minded team members are here to await your return in the future visits for sure.

Kindest regards,

Jean Naronglith | Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about W Retreat Koh Samui

Property: W Retreat Koh Samui
Address: 4/1 Moo 1 Tambol Maenam | Surat Thani, Mae Nam, Ko Samui 84330, Thailand
Phone Number:
Region: Thailand > Surat Thani Province > Ko Samui > Mae Nam
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Mae Nam
#5 Spa Hotel in Mae Nam
#6 On the Beach Hotel in Mae Nam
#6 Family Hotel in Mae Nam
#7 Luxury Hotel in Mae Nam
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — W Retreat Koh Samui 5*
Number of rooms: 74
Official Description (provided by the hotel):
On Koh Samui Thailand's most pristine beach whose golden sands give way to the Island's most idyllic sunsets, W Retreat Koh Samui is the quintessential escape, with 74 private retreats - each with its own dive pool. Explore new levels of refreshment at AWAY(R) spa, and enjoy insider access to worlds of culinary WOW at our 2 signature restaurants. Then wink your way across Samui's most scenic playground - WOOBAR(R) - where W lights up the night with peerless mixology, live DJs, and signature W Happenings celebrating our passion for fashion, music and design. Whether for a wedding or a wish, Whatever/Whenever(R) has arrived. ... more   less 
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Also Known As:
w Retreat Koh Samui Hotel Mae Nam
W Retreat Koh Samui Ko Samui, Thailand

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