The staff took a long time to take our order of drinks and never asked us if we would like to eat - I can deal with this, we are in Thailand. The lime juice was 90% cordial - it almost burned your throat. The pork in my pad thai was like rubber and the pad thai had clearly been cooked in a dirty pan, black chewy unknowns were mixed in throughout. My girlfriend ordered prawn cocktail, we have only eaten western food a handful of times during over 6 months in SE Asia and understand that it can be a risk. But prawns right by the sea, with salad and a little sauce is hardly risky.
After bringing out fruit salad with muesli (I think because the waiter just wasn't interested and didn't care to listen properly) in error the prawn cocktail arrived. Plain and simple - the prawns were either not fresh or way over cooked, they were rubbery and dry. We told the owner and he replied with a bombardment of shouting at my girlfriend. He brought out the fresh prawns from the kitchen, yes they were fresh, which only highlighted that they were over cooked. My girlfriend suggested she order something else as they did not apologise or offer to prepare the dish again.
After the shouting she was not keen on eating anything else and so we asked for the bill. The prawn cocktail was on the bill so I simply asked politely "are you charging us for the dish?" - again more yelling saying "you ordered, you pay". He threatened to call the police. We didn't even have a chance to discuss the matter, I only raised the question and then he went off ranting. Then the owner walked out to the beach and started yelling to people simply enjoying the sun that "these people have ordered and not paid!" - he repeated this for around 5 minutes.
My girlfriend was hugely upset but to be honest I was just angry and thought that the man was an embarrassment to himself.
We have travelled Asia a long time and eaten in all sorts of places, we have enjoyed meals served on a dirty tray in the slums of India, this was by far the worst experience I have ever had. I feel that on the beach, wherever in the world you are, if you are paying for a dining experience (albeit a relaxed [supposedly] beach front restaurant) and order prawns that come out way over cooked you should be able to raise this point without a ridiculous onslaught. If it was my restaurant the customer would have received a huge apology and no way would I consider charging them.
If This is the first truly negative review I have left on trip advisor.
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