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“Avoid! A nasty experience - my girlfriend was in tears!”
Review of Chill Out Cafe

Chill Out Cafe
Ranked #88 of 108 Restaurants in Mae Nam
Dining options: After-hours
Restaurant details
Dining options: After-hours
Reviewed 22 December 2012

The staff took a long time to take our order of drinks and never asked us if we would like to eat - I can deal with this, we are in Thailand. The lime juice was 90% cordial - it almost burned your throat. The pork in my pad thai was like rubber and the pad thai had clearly been cooked in a dirty pan, black chewy unknowns were mixed in throughout. My girlfriend ordered prawn cocktail, we have only eaten western food a handful of times during over 6 months in SE Asia and understand that it can be a risk. But prawns right by the sea, with salad and a little sauce is hardly risky.
After bringing out fruit salad with muesli (I think because the waiter just wasn't interested and didn't care to listen properly) in error the prawn cocktail arrived. Plain and simple - the prawns were either not fresh or way over cooked, they were rubbery and dry. We told the owner and he replied with a bombardment of shouting at my girlfriend. He brought out the fresh prawns from the kitchen, yes they were fresh, which only highlighted that they were over cooked. My girlfriend suggested she order something else as they did not apologise or offer to prepare the dish again.

After the shouting she was not keen on eating anything else and so we asked for the bill. The prawn cocktail was on the bill so I simply asked politely "are you charging us for the dish?" - again more yelling saying "you ordered, you pay". He threatened to call the police. We didn't even have a chance to discuss the matter, I only raised the question and then he went off ranting. Then the owner walked out to the beach and started yelling to people simply enjoying the sun that "these people have ordered and not paid!" - he repeated this for around 5 minutes.

My girlfriend was hugely upset but to be honest I was just angry and thought that the man was an embarrassment to himself.
We have travelled Asia a long time and eaten in all sorts of places, we have enjoyed meals served on a dirty tray in the slums of India, this was by far the worst experience I have ever had. I feel that on the beach, wherever in the world you are, if you are paying for a dining experience (albeit a relaxed [supposedly] beach front restaurant) and order prawns that come out way over cooked you should be able to raise this point without a ridiculous onslaught. If it was my restaurant the customer would have received a huge apology and no way would I consider charging them.

If This is the first truly negative review I have left on trip advisor.

    • Value
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    • Food
3  Thank LewisHarradine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (31)
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16 - 20 of 31 reviews

Reviewed 21 December 2012

Whilst the location & view is stunning, I had to go with my 4th choice on the menu as they didn't have spare ribs in their special BBQ sauce, king prawns or tiger prawns. I had small prawns in garlic & pepper sauce which was ok
My husband had fish & chips, fish was over cooked & chips very average
Agree with other reviewer, just have a drink & pick somewhere else to eat
Had I read reviews first would probably have done the same

Thank Jacqueline B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2012

From an extensive menu my wife and I ordered a fresh white snapper, to be then told they had sold out.
Whilst looking for an alternative the chef appeared and said he had one left.
We ordered it to be grilled with a side order of French fries.
The fish arrived having been deep fried into oblivion and the fries came quiet some time later.
This in itself does not constitute a major crime but what really was annoying was the complete lack of interest shown by the staff.
The restaurant, which by the way has a great location, was only partially full but the staff were either engrossed in talking to each other behind the bar or otherwise preening themselves, to the point that every time we wanted something I had to go to the bar to get their attention.
The only redeeming feature is that we were not charged for the food.

    • Atmosphere
    • Service
    • Food
Thank Andrew9551
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 December 2011

We just had a banana split here after having eaten in another place. It was ok, nothing special and the ice cream didnt taste of anything. Service was really slow for what we ordered. But location is great- right on the beach. Probably good for a drink or two and then have dinner elsewhere... Like most places on the beach- scenic but poor food.
Dont know why it is called a Cafe... WE sat down there to have a coffee but it turned out they didnt have anything of a coffee menu..Just the usual "hot coffee" in the breakfast menu..

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Thank HannaF84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2016 via mobile
Google Translation

Thank wiesieone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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