The place itself is great. Nice view and very spacious. We booked traditional room, got told we got upgraded, but I know we didn't. We got put into the classic suite room, with only one bedroom instead of what we originally booked - two rooms. That's ok. We didn't really need two rooms. Somehow wished they have not made the pretty lie, but let me just get this straight, These people are very kind, although not at all super professional, but I can see they genuinely cared about their clients and would like them to be happy during their stay.
The hotel provides free transport to take you up and down of the steep hill. the STEED hill. it's very steed and trust me, I don't think anyone would attempt to walk that 1km stretch of long hill. Make sure you ask for the phone when you check-in. the phone is for calling the hotel when you need a pick up from the bottom of the hill.
I however would suggest them, since Bang Po (where the resort is) is somewhat out of town from Fisherman Village/Chaweng, etc. It would be quite nice if they could organise a shuttle bus that sends everyone to and back from certain places. (for example, book before 2pm if you would like to go to Chaweng tonight. The shuttle leaves at 5pm, drop you off at central festival, then at 9pm, the shuttle bus will come pick you up from the same spot. The cost would be 200 bahts per head, with 2 people minimum per booking, etc) a small shuttle car fits about 6-8 people in it. They would be able to make a profit out of it at the same time, it would make the clients very happy with it! Just my two cents. :)
Breakfast - it was almost the same everyday. It's a bit boring, but it does the job.
Dinner - we have tried the western cuisine at the hotel - not the best, it was average, almost almost below average, I personally would not order again. However, the Thai cuisine, you all have to try it. They have got great Tom Yam Goong, Green curry just to name a few. They. Are. Amazingly. DELICIOUS! SO GOOD!
We lost an item in the bathroom where we left it next to the sink, they never found it, I wasn't happy, but the front desk manager AUM - she was very apologetic. I think maybe the housekeeper accidentally broke it while cleaning, I dont think they stole it...
One more thing to mention, during our stay, the only thing we would pick on, would be there is another short hair lady who works at the front desk along side with Aum. That short hair lady, when we were checking in, she didn't make us feel welcomed, she didn't greet and smile. Rather she appeared rude and un-polite. There was no 'please' or 'thank you'. Just a emotion-less face. 'sign here and there' without even looking at us.
When we were checking out, we inquired about the check out bill, rather than explaining it, she just whipped out the invoice that we have signed and walked away.
If that lady was not working there or we didn't have to deal with here, the whole stay would be rather amazing. Her, in my opinion, requires some hospitality training. As a front desk manager, or front desk staff, she needs to be like Aum - who makes everyone felt very accommodated and warm. Thank you Aum and the other guys who have been driving us up and down. Also the people who works at the restaurant. You guys are amazing! Spa was also amazing.
This Asian looking guy who wears blue shirts at the restaurant all the time, he makes the best coffee and best Pina Colada - Make sure you get him to make you the drinks!!
If only you guys have the fitness centre! Hopefully you guys are building one!
- Official Description (provided by the hotel):
- Experience a world-class service at Infinity Residences & Resort Samui Set on an exclusive location in the high-end area of Koh Samui, the Luxurious property offers 5-star accommodation with private infinity pools, all overlooking the sea. Starting from a minimum of 151 sq., our spacious apartments, all air conditioned, feature private terrace with gorgeous views of the ocean and tropical greenery. Each comes with a flat screen TV and free Wi-fi throughout the resort. Guaranteeing the utmost level of privacy and security, the property is conceived as an enclosed and private domain with permanent surveillance. The resort is a leisurely 20/25-minute drive from Samui International Airport, 10 minutes from Mae Nam and 15 minutes from Nikki Beach. Free parking is available. You can indulge yourself with relaxing body treatments and massages at the Wellness center. We also have a well-equipped fitness center. All leisure facilities and tours of the Island are available from our knowledgeable team at the front desk. Our International Buffet breakfast is available every day. Boasting 180' views of the ocean, authentic Thai Cuisine can be enjoyed all day at Sky Ocean View Restaurant. Other dining options are available including our signature cocktails at Sky bar. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Ebookers, Ctrip TA, Agoda, Travel Republic (UK), TravelUp, Hotels.com, Southall Travel, TripOnline SA, Evoline ltd and Cancelon so you can book your Infinity Residences & Resort Koh Samui reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Infinity Residences & Resort Koh Samui Ko Samui, Thailand