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Code
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Reviews (1,171)
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Reviewed 15 January 2013

Code is a wonderful place to stay in Samui with a brilliant staff support, exotic comfort levels, and breathtaking panoramic view of Pacific. Kudos to the team for making it a grand experience for us who went there for our honeymoon!!!!!

Room Tip: Book Ocean view/Sunset view rooms...
  • Stayed: January 2013, travelled as a couple
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Thank DURJOY R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamuiCode, Guest Relations Manager at Code, responded to this reviewResponded 17 January 2013

Many many thanks for your wonderful review!

We're so so glad that you had a fabulous honeymoon here with us!

We very much look forward to welcoming back some time soon!

Thanks so very much and with very best wishes to you both,

Sara

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2013

Code is a beautiful hotel with an amazing view. It is a great place to escape the hustle and bustle of the surrounding areas. The hotel was clean and the staff was excellent. They helped our group(11) and were amazing. The General Manager, David, helped us during our stay and went above and beyond in accommodating any request we had. I would highly recommend staying here when in Koi Samui. The pool was great and the exercise room is updated and very nice. The spa services were great as well. Great place to stay

  • Stayed: December 2012, travelled with friends
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1  Thank bignickel1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamuiCode, Guest Relations Manager at Code, responded to this reviewResponded 14 January 2013

Thank you for such a wonderful review!

A little appreciation goes a long way!

We very much look forward to welcoming you back to Code sometime soon!

Thanks so much,

Sara

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Reviewed 9 January 2013

I'm an architect so staying in we'll deigned hotels is always very exciting for me. This is a well designed, beautiful place to stay in Koh Samui. We'd been travelling around Thailand for a week and we hadn't stayed in such a modern place so on arrival I instantly relaxed. Luxury is relaxing. From the day beds, to the view, to the breakfast it is really lovely. We had great service up until our departure. We had to get on a sea ferry to Ko Tao at 1:30pm, we booked our tickets online as they sell out and we went down to reception and showed the receptionist and they told us it would only take 15min and they knew where to go so they'd take us. We left at 1pm and they took us to the wrong pier and we missed our ferry at the other ferry. They ensured us they knew where to go and we didn't trust them but thought we were being pedantic so let the locals guide us. We called our other accom and they advised of another special ferry to catch. Luckily we got on and all was good. The staff were very helpful in fixing their mistake. They gave us a room to rest and some beers to calm down with. I guess the measure of service is when things don't go to plan. Also note the location is far from the action of koh samui. We weren't interested in the busy side so it suited us but if that's what you like, it's very far out. We hired a scooter and cruised around and did our own thing.

Stayed: January 2013, travelled as a couple
3  Thank Carla M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamuiCode, Operations Director at Code, responded to this reviewResponded 14 January 2013

Ouch.....

You say you were so well looked after and loved the place and had a great time, and then as a result of some oversight (for which we're genuinely very apologetic...) and despite the fact that we did all we could to make amends and put smiles on your faces - you say " The staff were very helpful in fixing their mistake. They gave us a room to rest and some beers to calm down with. I guess the measure of service is when things don't go to plan." Which shows that we can indeed be trusted to ensure that our guests have the very best experience possible while they're with us...

The team at Code go out of their way to give the very best service possible to our guests.

We pride ourselves on our service and would encourage everyone to read the whole of the above review and see how it doesn't match the title which, trust me, is misleading...

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Reviewed 7 January 2013

My family stayed at The Code for a week in a two bedroom suite and we had a great time. The staff were amazing, they are always happy and smiling. They take alot of pride in the place where they work and it shows. The rooms are exactly as the photos on the site show. The pool is fantastic and we could not keep the kids out of it. The restaurant is great the two ladies serving breakfast were great.

A big thanks to Joe and Kwan who always were quick to respond to our requests. We'll be back!!

Room Tip: As mentioned by others there is no lift. We had a room on the top floor so if you don't like climbing stairs ask for a lower floor.
  • Stayed: December 2012, travelled with family
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2  Thank Andrew_of_Oz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamuiCode, Guest Relations Manager at Code, responded to this reviewResponded 9 January 2013

Thank you for such a lovely review!

Fantastic that you had such a great time with us, and thanks so much for recognising the effort we put into getting everything 'just right' (but you weren't meant to notice - only joking...!!!)

Having a wonderful hotel filled with great guests such as yourselves is what puts smiles on our faces...

We can't wait to welcome you back.

Thanks again,

Sara

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Reviewed 7 January 2013

Our first time in this part of the world and we were recommended this hotel by friends. Very impressed with the quality of the rooms, the service and the facilities. Children loved it, plenty to keep them occupied. Ate in the restaurant most days and used the pool all the time. Food excellent, even got the children to be more adventurous after a little encouragement and with promises that we wouldn't order them the hotter dishes. Stunning views from our room and from the hotel in general as it benefits from an elevated position. Pictures on the website of the rooms and the hotel itself are genuine, it made a pleasant surprise not to be thinking the opposite for a change. Hope to be back next year!

  • Stayed: December 2012, travelled with family
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Thank andrea h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamuiCode, Guest Relations Manager at Code, responded to this reviewResponded 9 January 2013

Thanks so much for your review, and brilliant to hear that you and the family had such a great time while you were with us...

Next time you can have the little ones do one of our cookery classes and learn how to cook Thai food exactly how they like it!

We really look forward to welcoming you back!

Very best wishes to the family,

Sara

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