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“Fantastique!!!”
5 of 5 bubbles Review of Belmond Napasai

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Belmond Napasai
Ranked #4 of 30 Hotels in Mae Nam
Certificate of Excellence
Rio de Janeiro, Rio de Janeiro, Brazil
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Fantastique!!!”
5 of 5 bubbles Reviewed 14 November 2013

One of the best experiences I have ever had! The place is amazing, the staff is wonderful! We have a sky deck where we can see the sunset and prepare something especial! Family and couples! Also the beach is private, so we have all for us. I will return and recommend to friends! PARADISE!!!!!

Room Tip: The best ones are the Front Ocean View! All amazing!!
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  • Stayed October 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Louis R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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825 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (101)
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English first
Mill Valley, California
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 2 November 2013

Everything about this stay was heavenly. A special thanks to Gopal, Poo, Waem (i think that is right), Toy, Juan and Sabrina. They were always all smiles and helpful. For that matter I have never seen so many smiles as we saw while staying there. Sadly I cannot remember everyone's name but a big thank you to the entire staff. If they ever come to California they should visit my wife at the Meritage Resort in Napa Valley.

Room Tip: If you can pay the extra nickels stay down on the water. I would avoid a high room unless I wanted s...
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  • Stayed October 2013, travelled as a couple
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    • Sleep Quality
    • Rooms
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Helpful?
1 Thank Bill A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephan P, General Manager at Belmond Napasai, responded to this review, 13 November 2013
Dear Bill,

We are delighted to read that you enjoyed your stay and I would like to sincerely thank you for this motivating words.

Best regards,
Stephan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madrid, Spain
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 15 October 2013

We arrived in Napasai Hotel in Koh Samui after 6 days in Thailand. We wanted to explore the island. When we arrived in the hotel we got a very warm welcome by the hotel deputy manager, Yolanda. The hotel offered us a welcome drink while they were accomodating our request. When we got to the room (actually a bungalow), we were very positively surprised: a more than 2m wide king size bed, wonderful views of the ocean, very peaceful, big bathtub... Impressive.
The swimming pool is not very big but very nice. The sunset from the pool is amazing.
There is a barbaque night in the hotel private beach that is a must-go: good meat, good seafood and very good ambience.
Kayak and bikes for free. Hobbiecat for rent.
Be sure to book a private tour in the hotel boat.
In summary: great vacation, great service, great employees, great hotel.
CONTRATULATIONS TO THE MANAGEMENT. If I ever go to Koh Samui again, I will probably choose Napasai.

  • Stayed August 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
3 Thank enrique d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephan P, General Manager at Belmond Napasai, responded to this review, 13 November 2013
Dear Enrique,

Your comments are very kind. Thank you very much. The entire team is proud to pamper you.

We hope to get the chance to host you in the near future once more.

Yours
Stephan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tokyo, Japan
Level Contributor
84 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed 7 October 2013

Reserved via AMEX Fine Hotels and Resorts program.
Spent 3 nights at this beautiful resort near Mae Nam area of Koh Samuil.
Somewhat remote from the major attractions, but you're on a vacation so you need tranquility. And that's exactly what the resort offers for you. If you know how to drive a bike, just go ahead and rent a bike - hotel staff will be more than happy to arrange it for you and it's dirt cheap!!

Hotel staff is extremely knowledgeable and attentive when it comes to explaining its own facility. As we checked in, we were also greeted by the resort manager, which made it more of a personal experience!

Lovely room with a view overlooking the infinity pool as well as the private beach. One thing I personally didn't like so much was the squeaking noise coming from the wooden floor, however it's the villa cottage so can't help it.

The package included 50 min. free Thai massage. What a relaxing experience. Both my wife and I pretty felt asleep throughout the whole spa course. It was so good, we had to reserve for another longer spa course on the 3rd day of our stay. My wife ended up purchasing some cosmetics used for the body scrubbing course.

Having meals at Napasai is another treat; however, overall it's a bit overpriced. Dinner place was not even half full when we had our last night dinner before coming back home. Thai cuisines were pretty good, but could have been better. If you have the transportation available or okay to hire a taxi, I would recommend to visit the town in Mae Name or the main city area.

Given the hotel surrounded by the nature itself, we have acquainted with many kinds of animal species including a green tree snake that greeted us in the morning, many small/big geckos and a toad at night... On average, only 1~2% of foreign travelers run into a snake in their trip. I guess we got lucky. It was beautiful green tree snake with black markings from the head to the tail. As it disappeared the moment we laid our eyes on the thing, I assume it didn't carry any venom at all. I also remember seeing the head straight, not triangle shaped. Anyway, always watch out for reptiles wherever you go... you may get scared running into one or looking at one, but they're all part of the family!!

Room Tip: If you can afford a pool villa, go for it! Garden villas are nice
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  • Stayed September 2013, travelled as a couple
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    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank teddybear1216
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephan P, General Manager at Belmond Napasai, responded to this review, 13 November 2013
Dear Guest,

Thank you for having chosen Napasai. We are happy to read that you enjoyed your stay and much look forward to your hopefully next visit.

Best
Stephan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ottawa,ont
Level Contributor
42 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 27 September 2013 via mobile

This hotel has the best staff we have ever encountered while travelling not only did they respond to every request they anticipated your needs, from ice cream serviced at the pool to moving the umbrellas so the pale Canadians wouldn't get sun burned :).The rooms are beautiful.

Stayed February 2013
Helpful?
Thank nonbusinesstraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephan P, General Manager at Belmond Napasai, responded to this review, 9 October 2013
Dear Guest,

We are delighted to read such comment and on behalf of the entire team let me sincerely thank you.

We hope to be able to welcome you soon at Napasai in the near future.

Best
Stephan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minsk, Belarus
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 26 September 2013

This is one resort we could never forget! We spent our 4th year anniversary in Napasai and we were blown away at how perfect everything feels -- the clean, oriental room, the cottages that overlooked the infinity pool and the white sand beach, the lush shrubs around the villa, the exquisite massage, and the sumptuous dinner on the shore -- we really couldn't ask for anything more. There's also a hammock by the pool at night where we watched stars from a cloudless night. The resort also offers water sports, but we really went there to relax so we didn't get to try it. It didn't matter; we had pocketfuls of sand and memories to bring home.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Maxi H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephan P, General Manager at Belmond Napasai, responded to this review, 9 October 2013
Dear Guest,

We are delighted to read that we could make a difference and create a memorable stay for you.

Looking forward to hopefully welcome you soon at Napasai

Best
Stephan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hanoi, Vietnam
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 25 September 2013

Where to start? This place was absolutely wonderful! We were 2 couples staying in a 2 bedroom pool villa. I have worked in travel for a number of years, and it is very uncommon to have 2 completely separate buildings for the 2 bedrooms, and even more uncommon to find a completely different building again for TWO living rooms (and outdoor and indoor) with TWO kitchens, as well as an outdoor dining area, private pool and private beach...

When we arrived, flowers had been arranged on our bed to spell out "Welcome to Napasai" which was a lovely touch. In fact, there were fresh flowers sprinkled everywhere, which was a lovely touch!

The staff were all extremely polite and attentive, our room was spotlessly clean each day. The bed was unbelievably comfortable, and there were wonderful black out curtains so you weren't woken up with the sunrise each morning. The huge bath could easily have fit 4 people in there comfortably; it was like a small swimming pool! The shower water pressure was fantastic, which is unusual for Asia.

When we wanted to hire motorbikes to see more of the island, the reception staff organised this for us quickly and efficiently with great bikes and no passport or deposit needed.

The food and drink was surprisingly reasonably priced for a 5* hotel, and delicious too.

The only negatives:
- although the pool villa had its own private wifi connection, the wifi speed wasn't great
- the resort is a little out of the way for those wanting to go out and see the town
- the atmosphere was a little dead as there didn't seem to be many people staying in the resort and the on-site restaurants were not busy in the evenings
- breakfast buffet choice was disappointing

Room Tip: Stunning beach front pool villa - absolutely huge!
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  • Stayed September 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TiaMaria989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephan P, General Manager at Belmond Napasai, responded to this review, 9 October 2013
Dear Guest,

We would like to thank you for your very lovely comments and thank you for having chosen Napasai.

Kindly let me allow to share with you that our breakfast buffet has been further amplified in choice in order to have the Napasai experience enhanced.

We would be delighted to showcase you the updates upon your next visit.

Best
Stephan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Belmond Napasai

Property: Belmond Napasai
Address: 65 / 10 Baan Tai, Mae Nam, Ko Samui 84330, Thailand
Phone Number:
Region: Thailand > Surat Thani Province > Ko Samui > Mae Nam
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#3 On the Beach Hotel in Mae Nam
#3 Spa Hotel in Mae Nam
#4 Family Hotel in Mae Nam
#4 Romantic Hotel in Mae Nam
#4 Luxury Hotel in Mae Nam
#4 Top resorts Hotel in Mae Nam
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Belmond Napasai 5*
Number of rooms: 69
Official Description (provided by the hotel):
Belmond Napasai exudes an irresistible, traditional Thai charm. Stand-alone villas sit within 17 acres of tropical gardens, rich with cashew and coconut trees, hibiscus and bougainvillea. Tempting aromas of fresh local cuisine drift through the air, and staff greet every request with a warm smile. Life is as quiet or as lively as you desire. Spend all day beside the infinity pool or in the relaxing Napasai Spa. Alternatively plunge into the vibrant island scene with our wide range of action-packed resort activities. The resort is a haven for sports, sea and action lovers. Enjoy a number of on-site facilities, from table tennis and badminton to windsurfing and Hobie Cat. Swimming pool nestled in our tropical garden, the infinity-edge freshwater pool. Family friendly features Whether spending quality time together or letting little ones run wild with supervised activities, Belmond Napasai is an ideal choice for a Thailand family holiday. Children can meet our resident animals while touring the secret countryside. They can get involved with different sports and excursions or go for a splash in the dedicated children's pool. They will also receive special menus in our restaurants. Babysitting services can be arranged on request so parents can unwind and savour the romance of the resort. Savour the delights of Thai cuisine at our Lai Thai Restaurant. Our executive chef offers a delicious array of local specialities alongside refined Mediterranean and oriental dishes. Take a seat indoors and enjoy the relaxed atmosphere, or eat al fresco on our outdoor balconies. Stunning views across the resort accompany breakfast, lunch and dinner. Dining in Belmond Napasai Beach Dining: Take a seat at our beachside restaurant which offers a mouth-watering variety of barbecued and grilled dishes. Savour the delights of Thai cuisine at our Lai Thai Restaurant. Our executive chef offers a delicious array of local specialities. Take a seat indoors and enjoy the relaxed atmosphere, or eat al fresco on our outdoor balconies. Stunning views across the resort accompany breakfast, lunch and dinner. The hotel offers a variety of villas from Sea view hill to sea view and beach front, One bedroom Villa Suites (beach front or in the Gardens) and Private Pool Residences from 2 to 4 bedrooms. ... more   less 
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Also Known As:
Napasai By Orient-Express Hotel Mae Nam
Napasai Koh Samui
Napasai Hotel Koh Samui
Belmond Napasai Ko Samui, Thailand

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