This is a 3* resort and fairly cheap so we didn't have high expectations. That said it failed to meet them! The check-in procedure was a nightmare which wasted our first afternoon in Samui. When we arrived the greeting was poor, the staff were disorganised, inattentive and had very poor English. As we were finally being served another couple came into reception to complain that they had been given single beds in their room. When we got to our room the same mistake had been made. Back at reception the lady shuffled papers for about 30 mins, claimed not to realise the room had single beds and then eventually said the room wasn't ready yet. That's fine, but I don't see why we had to wait an hour with the attempted fob-off to come to this conclusion. They agreed to move our luggage to the new room and told us to come back about 5pm. To cut a long story short, it took another 3 trips to reception to get the luggage into the right room.
On the plus side, the resort is on a lovely quiet beach (although I wouldn't stay here in you want to be near shops/nightlife as its a longish cab ride) and the restaurant is good with much better staff than on the front desk.
Our room (which to be fair was the cheapest) slightly resembled a prison camp and there was a general lack of care about the place. Things like the (very limited) room info stated that mini bar prices are equivalent to 7/11, which would be great except there was nothing whatsoever in the minibar (not even water). Another examples were the plates left outside the room next door for nearly 24 hours even though multiple members of staff walked by them (not even sure how they got there given there is no room service).
Overall it has some good features and it is 3* but personally I think there are better value places to stay. Better management and a little bit of thought would make a big difference to the place.
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- Also Known As:
- Cocopalm Beach Hotel Mae Nam
- Coco Palm Samui Koh
- Coco Palm Beach Resort Ko Samui, Thailand