My partner and I had spent some time reviewing hotels in Ko Samui so we were wary when booking our SUNSET SUITE at this hotel. Other tripadvisor contributors had warned that should you/we be offered an "upgrade" to a supposedly more expensive pool villa that the pool villa was no where near as good as the sunset suite. They were right... and this is exactly what happened to us!! Worse still when we rejected their "upgrade" offer we were told the hotel was fully booked. We were given no choice but to stay in the pool villa the first two nights of our five night stay. The pool villa was tiny, with no view at all and the pool itself was freezing and also very small (more like a jacuzzi). This "upgrade" offer is a complete a scam! We were provided with some compensation but it put a nasty taste in our mouths for the rest of our stay. On day three we finally moved to the sunset suite we had originally booked and payed for (months prior). It was twice the size, offering stunning views over Mae Nam beach, with a large outdoor terrace complete with a heated spa. No comparison!!! So fellow travellers be warned! The staff will argue with you until they are black and blue in the face that the pool villa is an "upgrade" but it is not. Don't cave in and stand your ground.
Otherwise, this hotel is situated in a quiet location and although not five star, it has a traditional Thai charm about it.
- Official Description (provided by the hotel):
- Fair House Villas & Spa is a locally owned, romantic beach front resort that offers a relaxing atmosphere away from the busy areas of Koh Samui. In the lush tropical gardens you will find the airy and spacious traditional Thai-style bungalows that were carefully built to harmonize with their natural surroundings. The hotel offers six different room categories, all with private balcony or terrace, ranging from the Garden Villas to the exclusive Beach Front Villas, which feature private swimming pools. ... more less
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- Also Known As:
- Fair House Villas And Spa
- Fair House Villas Hotel Mae Nam
- Ban Laem Sai Hotel
- Fair House Villas & Spa Ko Samui, Thailand