Our stay at this resort began with a longer than expected check in process (around 30 minutes) which seems a bit long. We were greeted with smiles and the hotel organized our transport from the airport for a reasonable fee and a nice vehicle. While we waited at check in we were treated to a free juice drink and ice cold towels (a nice touch).
The staff talked me into an upgrade for a modest price and I didn't feel pressured to upgrade just informed our family 2 adults 2 kids might be happier in bigger room with a sun deck. She was right, our new room was perfect. Beautiful views, modern stylish furniture, hardwood floors, modern electronics, wifi, etc.
The beach is decent and clean, the water is basically bay water so not clear but not disgusting or anything. The tide does go out about 1/2 of the day (typical in the region) so no kayaking or swimming while the water is out. No bother for us as we spent this time by the beautiful pools, chatting with other guests, in the kids club or out in town.
The facilities are nice and there are a few places to eat. We found the food quality to be very good with a nice selection of Asian and Western foods. Food prices were moderate and alcohol prices are higher than you would expect in Thailand but still not out-of-this-world. If you want save a few bucks, buy some drinks and snacks at the Tesco and bring them along. Tesco is only about 10 minutes by taxi. You can also venture down the beach for some shopping, massage, food, drinks, children's toys and souvenirs at stores just yards away from the resort and right on the beach.
Our kids really enjoyed the pools and kids club and they ate room service almost every night because they loved the burgers and fish n chips.
We saw 2 separate shows at the resort during dinner. One was fire dancing (very exciting) and the other was traditional Thailand dancing and music which was a very nice addition to the Thai buffet.
I would say this hotel falls short of the 5 star mark for very basic reasons, none of which impeded on our wonderful stay. These reasons include extended check in times, housekeeping failing to restock coffe supplies until asked, dirty glasses being reissued in the room, no poolside waitservice (you have to get up to get a cold drink), etc. It is the little things that make a 5 star hotel great and this resort lacks the attention to detail to call themselves 5 star (oh and there are mosquitos and flies in the dinning room, I was offered bug spray for my legs but thought bug spray plus breakfast was an odd match).
That being said the staff are willing and helpful. The Chef (Danish I think) made a point to come by and ask us how we liked the food and selection. The consiege (Mi) was friendly, spoke excellent English and truthful about her opinion of some of the tours. She wanted us to enjoy our trip and told us where we should and shouldn't go. The Manager on Duty (Bright) spent a good amount of time with us over dinner chatting with us about our home country and soliciting feedback about our stay. He was very pleasant and eager to ensure if we had any problems to call him directly, a nice touch.
We thouroughly enjoyed our visit of 4n 5d and would come back again for sure. This is a great getaway for families or couples but a little distant from the Phuket Nightlife which was just how we wanted it!
Thanks to the team at Crown Plaza Panwa, keep up the good work and the minor improvements will make a big difference.
- Official Description (provided by the hotel):
- Escape to the tranquil setting of the stunning Phuket Panwa Beachfront Resort. Located just 10 minutes from charming Phuket Town, our brand new 5 star resort is set in the secluded Makham Bay, with its own private beach and spectacular views of the Andaman sea.Explore our unique heritage where Sino-Portuguese design meets modern comforts. Revel in our array of stunning guest rooms complemented by thoughtful touches and premier bedding. Our suites are spacious and opulent, all with bay views and most with direct access to a semi private pool. With 2 swimming pools, a fitness centre, kids club, Pawan Panwa Spa, tour desk and a Recreation Manager, filling up a day with activities is little issue. The hotel is catered with a pool bar, an all day dining restaurant, Mosaic, a cafe, lobby lounge and an Italian beachfront restaurant, Patio. Naturally room service is available for 24 hours. Wi-fi is complimentary for all guests throughout the hotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Odigeo, Ebookers, Priceline, Southall Travel, Ctrip TA, Expedia, Hotels.com, TravelUp, Agoda, Traveltool, S.L.U., TripOnline SA, getaroom.com, Evoline ltd, Cancelon, Hotel.de and HotelQuickly so you can book your Crowne Plaza Phuket Panwa Beach reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Crowne Plaza Phuket Panwa Beach Cape Panwa