The Regent at Cape Panwa is without a doubt one of the best resorts that my wife and I stayed in, not only because of the great room and infrastructure, but also because of the amazing service throughout our stay.
We booked one of the pool villas via agoda.com, and the great service started right away with fast and professional responses to my early email requests. I made some requests regarding our room location and we were extremely happy because they provided us with exactly what we wanted.
We asked to be picked up from the airport, and chose the Regent Experience option, which means we were greeted by a representative right before picking up our luggage, and travelled in a luxury van that included complementary drinks and wifi! For 2 people it was about 3 times the price of a taxi, but we figured we'd try it on arrival. We did take a normal taxi on the way back to the airport.
Upon arrival the check-in was speedy and in no time we were enjoying the most amazing room we've ever stayed in. Spacious room, with really clean and comfy bed. An amazing bath tub overlooking our private infinity pool, and a great view of the ocean. The complementary bar was a nice, and they also have complementary laundry service, altough we did not use it.
They provided us with a iPad, which we could use to order room service directly from our room. We did try it and it worked flawlessly. Within a minute of ordering via the iPad we received a confirmation call and the food was ready in a few minutes.
All our requests were responded to within only a few minutes. I do not remember ever having such a fast service anywhere else! Even delivery of an extra set of toothbrushes was done within 2 or 3 minutes of my call.
The food was very good. We dined on the Restaurant most of the time, and both the breakfast and dinner had plenty of variety. The food was fresh and the service was speedy and professional. We did not dine at the Grill because we found it a bit pricey.
We visited the beach, which is definitely not the best part of this resort. We were already aware of it from other reviews, and we didn't care because we were enjoying our private pool.
The Spa was great, and although I'm not normally keen on massages, the 90 minute wave massage was probably one of the best I've ever had.
Free wifi everywhere within the resort was nice as well.
The only downside was the lack of entertainment, or even just a games room (snooker, table-tenis, etc). It is defenitely the one suggestion I would make to improve what is already an excellent resort.
I would defenitely recommend this resort to anyone who wants to get away from it all and enjoy some quality time in privacy and comfort.