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“our first holiday...” 5 of 5 bubbles
Review of Panwa Boutique Beach Resort

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Panwa Boutique Beach Resort
Ranked #10 of 12 Hotels in Cape Panwa
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“our first holiday...”
5 of 5 bubbles Reviewed 17 August 2014

My girlfriend and I, we’ve booked this resort from 12 to 15 august 2014. This resort is close to perfection you can get. The staffs here are very friendly. They provide you with the best service you can get. Despite having a language barrier, nothing is left unsolved. They will do their best to understand what you mean and answer your enquiries etc.

The service here is great and efficient. I had requested for some things during my stay there and they had to check first before giving me the answer whether it is available or not. They told us to wait in our room and give them about 15 mins and they will inform us again. Not even 15 mins, they came to our room and inform us that the things we had requested for was ready. That is how efficient and sincere their service is. We really love this resort. It was quite sad that the 4 days past so fast.

This resort is close to perfection. However, it is far from the main streets. So if you need any titbits or snacks in your room, you need to get them before you return back to your room. Once you are back in your room, it’s quite hard to get things you want. The resort does sell titbits and snacks, but there are only limited choices.

Other than this, the resort is great. If you are looking for a short getaway and just to relax alone or with your partner, this resort is my recommendation. The sound of the beach and the peaceful environment, it’s lovely. Thank you PANWA BEACH RESORT team. You made our first holiday a great one.

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Alip Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kritchawat K, General Manager at Panwa Boutique Beach Resort, responded to this review, 18 August 2014
Dear Our guest,

On behalf of the Management team, we would like to thank you for taking the time the review on tripadvisor following your recent stay at Panwa Beach Resort Phuket.
As guest satisfaction is of paramount importance to us your comments are highly valued in our efforts to strive for excellence in all areas of the hotel.

We are delighted to learn that you enjoyed your stay with us. Your kind remarks regarding our staff and services are received with great pleasure and have been conveyed to all Department Heads concerned. These will certainly serve as encouragement for us to continue improving the standard of our services.

It is always gratifying to know that we have been able to please our guests and we all look forward to the pleasure of welcoming you again soon.

Yours sincerely,
Kritchawat Kittipiroon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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455 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (80)
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English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 17 August 2014 via mobile

Booked this resort from the 12 to 15 august 2014. This resort is close to perfection you can get. The people there are very friendly. Despite the language barrier we had, nothing goes unslove. They did their best to understand us and fulfill our needs. The service they gave was excellent and efficient. You dont hve to wait long if request for anithing. Even if you do hve to wait, you cn go back to your room and wait. They will come over to your room and update you on whatever request you made.
I love this resort.. Its just that its far from the outside streets. So if you need to get any tidbits or snacks, you should get it before you return back to your room. Other than that, this hotel is perfection..

Stayed August 2014, travelled as a couple
Helpful?
1 Thank Alip Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kritchawat K, General Manager at Panwa Boutique Beach Resort, responded to this review, 18 August 2014
Dear Our guest,

On behalf of the Management team, we would like to thank you for taking the time the review on tripadvisor following your recent stay at Panwa Beach Resort Phuket.
As guest satisfaction is of paramount importance to us your comments are highly valued in our efforts to strive for excellence in all areas of the hotel.

We are delighted to learn that you enjoyed your stay with us. Your kind remarks regarding our staff and services are received with great pleasure and have been conveyed to all Department Heads concerned. These will certainly serve as encouragement for us to continue improving the standard of our services.

It is always gratifying to know that we have been able to please our guests and we all look forward to the pleasure of welcoming you again soon.

Yours sincerely,
Kritchawat Kittipiroon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas, United States
Level Contributor
64 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 12 August 2014

We arranged/ booked for a wedding here with the Marco Polo management (its no longer being run by Marco Polo now). However, we had a very beautiful beach wedding here organized by Mr. Wirat, Mr. Yanis and the rest of the team. Everything was perfect. After the wedding we stayed in a room nearby the beach and Mr. Yanis offered us a dinner buffet for free. We are surely going to stay again here next time. Thanks again!

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lenly2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kritchawat K, General Manager at Panwa Boutique Beach Resort, responded to this review, 15 August 2014
Dear guests

On behalf of the Management team, we would like to thank you for taking the time to review on tripadvosr following your recent stay at Panwa Beach Resort Phuketi. As guest satisfaction is of paramount importance to us your comments are highly valued in our efforts to strive for excellence in all areas of the hotel.

We are delighted to learn that you enjoyed your stay with us. Your kind remarks regarding our staff and services are received with great pleasure and have been conveyed to all Department Heads concerned. These will certainly serve as encouragement for us to continue improving the standard of our services.

It is always gratifying to know that we have been able to please our guests and we all look forward to the pleasure of welcoming you again soon.

Yours sincerely,
Kritchawat Kittipiroon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 6 August 2014

My husband and I loved our stay in this hotel. It is great value for your money. The staff is nice and friendly, always willing to help. The food is quite good. The pool is lovely and the view is fantastic. Rooms are clean. The little spa is fabulous and worth mentioning as I had one of the best massages I've ever had!! My spa therapist, K. Lek, was awesome. Friendly, attentive, nice, extremely professional and she did a fabulous job. Again, one of the best massages I've ever had!!

It is worth noting that the beach where the hotel is located, is quite far from the main beaches and from all that comes with them (turists, bars and restaurants). We loved that! It is extremely relaxing and peaceful but if you are looking for lots of things to do, bars, music, etc., then this is NOT the place for you. This is a lovely place to get away from the noise and crowds.

There are only 2 things we did not like: one is that the hotel pushes their guests to give good reviews. I think they should not do that, first because honestly they don't need to!! They do a fabulous job in that hotel and people will want to say it on their own. Second, because if there is something that is not good, then people should mention it so they can get better. The second thing we did not like but clearly it is not the hotel's fault AT ALL, is that the beach is quite dirty! So sad. We think the ocean washes out all the trash people throw away in other places because the entire beach is filled with trash, not only the portion in front of the hotel but also in front of the other properties.

Not a complain at all but a suggestion to the hotel management would be to have their staff cleaning their portion of the beach regularly.

This, however, did not spoil our stay there at all! We still hanged out by the beach, we still swam in the ocean we still had a fabulous time and we definitely recommend this hotel to everyone!

Room Tip: Rooms closer to the beach have avery nice view. If you want to have internet connetcion, make sure t...
See more room tips
  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rocio5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kritchawat K, General Manager at Panwa Boutique Beach Resort, responded to this review, 6 August 2014
Dear Guest,

On behalf of resort managemnet and all staffs, would like to thank you for your review Panwa Beach Resort Phuket in tripdavisor.

For other comments, we take note and will improve accordingly.

Panwa Beach Resort Phuket is looking forward to welcoming you back to our hotel again.

Best Regards,
Kritchawat Kittipiroon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 5 August 2014

After being moved to this hotel on the first night of our holiday due to an over booking at our original hotel, we were very happy with the customer service provided. The staff were friendly, attentive and very helpful. This was particularly so of the General Manager, Kritchawat Kittipiroon who helped make phone calls and gave general advice. The hotel had lovely facilities and an amazing view but it has old looking rooms which let's it down. The hotel is situated in Cape Panwa and a car is definitely needed.

  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Priyabm71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kritchawat K, General Manager at Panwa Boutique Beach Resort, responded to this review, 6 August 2014
Dear Priya and Nelson Michell

Thank you very much for your comments on tripadvisor regarding your stay at the Panwa Beach Resort Phuket

We greatly appreciate your positive and touching comments on the property and its team members. They will certainly encourage all of us to keep on giving the best possible service to our guests.

Again, your true kindness and constant enthusiasm while staying with us will not be forgotten.

We look forward to welcoming you and your family back in the near future to the Panwa Beach Resort Phuket

Best Regards,
Kritchawat Kittipiroon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed 1 August 2014 via mobile

My friend and I stayed in this hotel for 3 nights. The hotel is clean and the staff were friendly and helpful as soon as we arrived. You get what you pay for, a comfortable setting right on the beach. It is fairly far from most attractions in Phuket so bear that in mind when booking. It is a taxi ride away but can cost a fair bit if you frequent other locations. The hotel breakfast was good, what you would expect from this standard of hotel; it offered western and thai dishes.

Stayed July 2014
Helpful?
Thank Mark K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kritchawat K, General Manager at Panwa Boutique Beach Resort, responded to this review, 3 August 2014
Dear Valued Guest,

On behalf of all from management team, we would like to thank you for taking the time to review your comments in tripadvisor following your recent stay at Panwa Beach Resort Phuket.

We are striving for excellence in all areas of the hotel, and as guest satisfaction is of paramount importance to us, we are most grateful to you for completing the form.

We are delighted to learn that you enjoyed your stay with us. Your kind remarks regarding our staff and services are received with great pleasure and have been conveyed to all Department Heads concerned. These will certainly serve as encouragement for us to continue improving the standard of our services.

It is always gratifying to know that we have been able to please our guests and we all look forward to the pleasure of welcoming you again soon.

Yours sincerely,

Panwa Beach Resort Phuket
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 30 July 2014

We stayed at this hotel from Januarry the 28th 2014 for almost a week.
Our First room was a wet one and bad smelly. After a long discussion with the hotel reception (which were not very friendly) they put some herbs in order to dispel the odor.

The buffet is medium but the chef "Ahemd" was a great person with some meal personalization (thanks to him).

The sea view is nice except from 2Pm to 7pm (the low tide brings a sad picture).

The hotel is far from the city center and the only way to go there is the hotel shuttle or the taxi (arround 350 bahts / way).

We had some nice memories from Puket.

  • Stayed July 2014, travelled as a couple
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank RassimB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kritchawat K, General Manager at Panwa Boutique Beach Resort, responded to this review, 3 August 2014
Dear Valued Guest,

On behalf of the Management team, we would like to thank you for taking the time to comment in tripadvisor following your recent stay at Centara Grand Beach Resort Samui. As guest satisfaction is of paramount importance to us your comments are highly valued in our efforts to strive for excellence in all areas of the hotel.
We have taken a good note of your comments regarding the service quality from Housekeeping, Receptionish and would like to assure you that appropriate action will be taken to remedy, where necessary, the problems which you have highlighted. We would like to sincerely apologize for the inconvenience caused.

Apart from the points that you rightfully mentioned, we hope that we will be given the opportunity to welcome you back to Centara Grand Beach Resort Samui in the near future.


Yours sincerely,
Kritchawat Kittipiroon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Panwa Boutique Beach Resort

Property: Panwa Boutique Beach Resort
Address: 5/3 Moo 8, Ao-Yon Bay, Khao Khad Road | Wichit, Mueang, Cape Panwa, Phuket 83000, Thailand
Region: Thailand > Phuket > Cape Panwa
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Spa Hotel in Cape Panwa
#9 Luxury Hotel in Cape Panwa
#9 On the Beach Hotel in Cape Panwa
Price Range (Based on Average Rates): £
Hotel Class:4 star — Panwa Boutique Beach Resort 4*
Number of rooms: 77
Official Description (provided by the hotel):
The tranquil Panwa Boutique Beach Resort is a hidden gem situated along the natural beaches of Panwa in Phuket. This hideaway resort has a laid back tropical ambiance and exclusive seafront setting far from the well trodden west coast beaches, a sanctuary where guests can relax and rejuvenate amidst unspoilt natural beaches. Concept of boutique traveller in mind with a focus on service, guest get free WiFi, and free mini bar once a day and replenished on a daily basis. The sheltered beachfront overlooking the distant bobbing boats of Chalong Bay has pristine sands and gentle waves all-year-round making it a secure haven for romantic couples and families. The contemporary guestrooms have Thai décor highlights creating a warm and inviting space to unwind in style, just a few steps from the glistening resort pool and white sands. Offering numerous venues for dining and drinking, Panwa Boutique Beach Resort will tempt your taste buds with fresh seafood, authentic Thai cuisine and international delights. Be pampered from head to toe at our spa, explore the shopping malls and boutique stores in town just minutes away and embark on an unforgettable boat trip to many spectacular islands and beaches offshore. ... more   less 
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Also Known As:
Novotel Beach Resort Panwa Phuket Hotel Cape Panwa
Novotel Cape Panwa
Accor Cape Panwa
Novotel Phuket
Phuket Novotel
Panwa Boutique Beach Resort Cape Panwa, Phuket

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