Look if it was more modern, the staff was more switched on and the facilitities were better suited to the incredible amount of guest you had, it might of been a 5 out of 5 for me. I would say it was average because your room was awesome but your customer service was not; no heads up about booking stuff like coral island or the spa as you have one spa with only three staff and thousands of guest! Food and prices were fantastic but restruants were simple and service was a little slow. Facilities were great but very randomly located; Gym under the eatery. The location of the hotel was beautiful with some spectacular views but it over all felt dated and more like a early 2000s to late 1990s style hotel in some parts.
P.s. Some of your staff needs to learn the concept of a buy one get one free vouchers.
- Official Description (provided by the hotel):
- Cape Panwa Hotel embodies tropical luxury in one of the world's most desirable destinations. Tucked away in a quiet corner of southeast Phuket, the villa is renowned for its excellent service, stylish rooms and exclusive swimming pool. Blending superbly with the natural beauty of the area, the hotel is comprised of a selection tastefully decorated suites and pool villas. Thailand's premier luxury chain of Villa and Serviced Apartments. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Southall Travel, Travel Republic (UK), Booking.com, Holiday Gems, Expedia, Agoda, Hotels.com, HotelsClick, TripOnline SA, Ebookers, Evoline ltd, 5viajes2012 S.L., Cancelon and HotelQuickly so you can book your Cape Panwa Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Cape Panwa Phuket
- Cape Panwa Hotel Phuket