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“It was pleasant”
Review of Cape Panwa Hotel

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Cape Panwa Hotel
Ranked #4 of 13 Hotels in Cape Panwa
Certificate of Excellence
Reviewed 23 April 2014 via mobile

Look if it was more modern, the staff was more switched on and the facilitities were better suited to the incredible amount of guest you had, it might of been a 5 out of 5 for me. I would say it was average because your room was awesome but your customer service was not; no heads up about booking stuff like coral island or the spa as you have one spa with only three staff and thousands of guest! Food and prices were fantastic but restruants were simple and service was a little slow. Facilities were great but very randomly located; Gym under the eatery. The location of the hotel was beautiful with some spectacular views but it over all felt dated and more like a early 2000s to late 1990s style hotel in some parts.
P.s. Some of your staff needs to learn the concept of a buy one get one free vouchers.

Stayed: April 2014, travelled as a couple
2  Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kasemkij_Group, General Manager at Cape Panwa Hotel, responded to this reviewResponded 28 April 2014

The Cape Panwa Hotel, Phuket, has shared your observations with our team in our continuing effort to provide enjoyable stays for all of our guests. Thank you for your review and we hope to welcome you back again soon.

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1,026 - 1,032 of 2,630 reviews

Reviewed 23 April 2014

Stayed 6 - 19 April 2014

We have just returned from our 14th visit to Cape Panwa, what a fantastic hotel. The staff are so friendly and nothing is too much trouble.

The private beach is wonderful Sandy who looks after the Bamboo bar always has a smile

We always try and stay in J Block which has views of the sea

If the GM reads this the only grip is no free internet in the rooms

Can't wait until we return in December

Room Tip: Cape Suite
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  • Stayed: April 2014, travelled with family
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1  Thank Edward555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kasemkij_Group, General Manager at Cape Panwa Hotel, responded to this reviewResponded 28 April 2014

The Cape Panwa Hotel, Phuket, thanks you for your positive endorsement, naming our property as the “Best Hotel in Phuket,” and looks forward to your return, in December, for your 15th stay with us on Cape Panwa. Your appreciative mention of our attentive, friendly, and smiling staff has been shared with them.

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Reviewed 22 April 2014

We stayed at Cape Panwa for a week as a family of four, two children 10 & 13. We had a family suite which is a cape suite and a connecting room for the kids - loads of space. We also did the meal vouchers which are great value in particular I would recommend the steak night and the thai buffet both excellent. The top of the reef is also lovely. The snorkelling on the beach is superb, water is lovely and warm and the hotel advises on the best swimming times. Also get or ask for some bread to feed the fish it's fab! Love this place........really want to return.

  • Stayed: April 2014, travelled with family
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4  Thank Jem7979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kasemkij_Group, General Manager at Cape Panwa Hotel, responded to this reviewResponded 24 April 2014

The Cape Panwa Hotel, Phuket, thanks you for your snapshot review and really wants you to also return as soon as possible.

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Reviewed 21 April 2014

We were fortunate enough to spend 10 days at Cape Panwa while on our Honeymoon. We were referred to the hotel by our travel agent and we must say, what an absolute pleasure it was to stay at this hotel. Not only was it beautiful but it is situated in a relaxed area of Phuket where you can just enjoy what the city has to offer. The hotel rooms were beautiful and the service and food were of great quality. The hotel also goes the extra mile in offering taxi services to nearby attractions and make reservations for you for various activities you prefer. We had a wonderful stay here and would recommend this to anyone who is looking for a little piece of heaven!

Room Tip: Cape Suite
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  • Stayed: April 2014, travelled as a couple
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1  Thank Raqueldt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kasemkij_Group, General Manager at Cape Panwa Hotel, responded to this reviewResponded 24 April 2014

The Cape Panwa Hotel, Phuket, is very pleased to have met your expectations and looks forward to your soonest return to a little piece of heaven. Thank you.

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Reviewed 21 April 2014

My husband and I stayed here for 10 nights in early April in a superior room. We wanted rest and relaxation and that's what we got. Staff are lovely, lots to do, very clean. The room was perfect for two people, and with a sea view. Ate in all restaurants, cheaper to buy off the menu for us to buy the meal vouchers. Would go back in a heartbeat - can not recommend this place enough !

  • Stayed: April 2014, travelled as a couple
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1  Thank Traveladdictuk76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kasemkij_Group, General Manager at Cape Panwa Hotel, responded to this reviewResponded 24 April 2014

The Cape Panwa Hotel, Phuket, thanks you for your positive endorsement and looks forward to seeing and serving you again soon.

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Reviewed 20 April 2014

My husband and I with our two children age 11 years and 7 years old have just spent 2 weeks at the Cape Panwa. We have had a wonderful time. The hotel is in a lovey quite location but with lots to do just on its door step. All the staff our so welcoming and friendly. We stayed in a cape suit which was really nice and more than big enough for a family. I can't rate this hotel enough. This is our 5th stay at the hotel and look forward to returning again soon. My children loved their stay so much that they were both in floods of tears when we left. I would like to say a very special thank you to Tim ( customer relations manager) for all your help, advise and making our stay so welcoming and fun. Thank you Cape Panwa. The Groomes

  • Stayed: April 2014, travelled with family
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3  Thank charlie011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kasemkij_Group, General Manager at Cape Panwa Hotel, responded to this reviewResponded 24 April 2014

The Cape Panwa Hotel, Phuket, is pleased to hear from one of our repeat guests after their 5th stay, for 2 weeks, with us on Cape Panwa, and thanks you for your positive endorsement of our property, its facilities, location, staff, and service. The appreciation and thanks expressed for our staff and customer relations manager has been noted for sharing with them. We look forward to welcoming you back for your 6th stay with us again soon. Thank you again for your commentary.

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Reviewed 14 April 2014 via mobile

Wow...

No complaints with anything (which is unusual for me!). The room my partner and I stayed in was the Cape Suite and it was perfect. The room was large with a huge bed, awesome tv with movie channels, big bath tub and outdoor spa as well as the most important feature being two amazing air conditioners that blasted the room with dry cool air! WHICH WAS AWESOME. Go there!!

Stayed: April 2014, travelled as a couple
2  Thank Steph_g_a10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kasemkij_Group, General Manager at Cape Panwa Hotel, responded to this reviewResponded 21 April 2014

The Cape Panwa Hotel, Phuket, thanks you for your positive commentary and looks forward to welcoming you back again soon for another ‘Wow’ stay with us on Cape Panwa.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cape Panwa Hotel

Address: 27, 27/7 Moo 8, Sakdidej Road, Cape Panwa, Phuket 83000, Thailand
Region: Thailand > Phuket > Cape Panwa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Spa Hotel in Cape Panwa
#3 Family Hotel in Cape Panwa
#4 Romantic Hotel in Cape Panwa
#4 Business Hotel in Cape Panwa
#4 Luxury Hotel in Cape Panwa
Price Range: £84 - £414 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cape Panwa Hotel 5*
Number of rooms: 205
Official Description (provided by the hotel):
Cape Panwa Hotel embodies tropical luxury in one of the world's most desirable destinations. Tucked away in a quiet corner of southeast Phuket, the villa is renowned for its excellent service, stylish rooms and exclusive swimming pool. Blending superbly with the natural beauty of the area, the hotel is comprised of a selection tastefully decorated suites and pool villas. Thailand's premier luxury chain of Villa and Serviced Apartments. ... more   less 
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Also Known As:
Cape Panwa Phuket
Cape Panwa Hotel Phuket

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