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“Very friendly staff in a lovely quiet area of Phuket” 5 of 5 bubbles
Review of Kantary Bay, Phuket

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Kantary Bay, Phuket
Ranked #1 of 12 Hotels in Cape Panwa
Certificate of Excellence
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Very friendly staff in a lovely quiet area of Phuket”
5 of 5 bubbles Reviewed 2 November 2013

We stayed here because of the fantastic reviews and were not disappointed. The staff were so friendly, helped out with booking our trips and various taxis and gave a warm sawasdee ka (hello) whenever you walked past reception,

The location is great if you're looking for a more relaxed escape. A few steps outside the hotel you have a fantastic view of the cape panwa and here you can watch the sun set under some of the andaman islands while enjoying a drink in the sunset bar or a meal in the fantastic sawasdee restaurant.

We stayed in a one bed suite which was very nice, comfortable bed and everything we needed (however there were two singles put together instead of a double).

One of the best things about this hotel is the facilities available at the sister hotel (Cape Panwa Hotel and Spa). There is a free shuttle to the private beach at Cape Panwa and it takes about 5 minutes to get from Kantary Bay to the beach via shuttle then tram.

There are loads of places to eat within the two hotels (5 or 6 different restaurants I think!) plus three bars (including one on the beach) and a pub. Also four swimming pools to choose from.

We also used he spa facilities which were perfect after a trek in the Thai jungle. Just what you would expect from a spa joined to a four star hotel and the staff were great.

The hotel runs shuttles to various places (at a cost) and we used the night shuttle to Patong beach one Sat night. This was great as it's a pain haggling prices for taxis and then trying to avoid the taxi driver taking you to all the Phuket tourist traps so they can get free petrol.

This hotel is so far away from the Patong beach type holiday you might expect from Phuket. It's very relaxing, friendly and has everything you could want. And even though it's about 45 minutes from all the big beaches in Phuket it doesn't matter as A) you have your own beach and B) all of the tours you can book include free transfers to and from hotel so you don't need to worry about location of hotel. It's a great way to enjoy Phuket without the constant in your face selling of massages, tuk tuks and tailored suits.

Hotel also has a very helpful tourist information guide employed by Thailand government who will help book trips and get discount. Make sure you check trips on Tripadvisor first though as some that are sold as 5 star are not.

Although this is only a 3 star hotel I think it deserves 5 stars for the level of service the staff give. I would definitely go back.

Room Tip: We booked a studio but got free upgrade to one bed suite. Definitely worth asking for an upgrade and...
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  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank JackBarber32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kasemkij_Group, General Manager at Kantary Bay, Phuket, responded to this review, 5 November 2013
The Kantary Bay, Phuket, looks forward to your soonest return and thanks you for sharing your review with us and our readers. Your positive mention of our attentive and friendly staff has been shared with them. Your detailed review should be useful to other readers planning a relaxing stay in Phuket.
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1,210 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (296)
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London
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 2 November 2013

Me and my wife stayed at this hotel in October 2013 for 2 weeks, and all I can say is it was a very fulfilling stay.
First of all, the staff were amazing, very very friendly, very helpful and very prompt with any requests we made.
We stayed in a studio room which was spacious, very well cleaned everyday, with a large flat screen tv, DVD hifi, cooker microwave shower and bathtub... all well maintained and modern.
The balcony overlooked the garden and the sea, which was nice.
Free WiFi was available in the lobby which we luckily could pick up to some extent from our room also.
If I had any negatives to add, they would be, the breakfast, although nice, was arguably limited and same-ish, although not to the extent that it was a problem.
And the other thing maybe, if even worth mentioning, is the lack of evening hotel entertainment. But this may not be a fair comment as it is in a rather secluded area and more for the quiet getaway.
However if you fancy a livelier scene you can always barter a cab ride to the other end of Phuket, to Patong which has more nightlife than Owls on speed!
The best part however, is the private beach of the sister hotel ,(Cape Panwa), which is a short 2 minute shuttle ride away, which is nothing short of amazing. Beautiful sandy beach, warm clear waters, and Palm trees to set the scene. If you cant relax there then you really need to see a psychiatrist for your problems.
In short, If you need a quiet relaxing hotel, you wont find much better. If you want noise, get a subwoofer.

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank FSparx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kasemkij_Group, General Manager at Kantary Bay, Phuket, responded to this review, 5 November 2013
The Kantary Bay, Phuket, thanks you for sharing your review with us and our readers after your recent 2 week stay. Your appreciation of our amazing and friendly staff has been shared with them while your informative review should be found useful by other readers planning a visit to Phuket. Thank you for your positive endorsement and we look forward to welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Petersburg, Russia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 1 November 2013

No doubts this hotel is the best choice for great holiday in a beautiful and calm place. We've travelled to many countries of South-East Asia, but this place is special for us. We've been here 4 times and will come again. Everything we need from great holiday is provided by this hotel and local area. Very friendly staff and all Thai people! Great location in a calm area, beautiful islands view, the best beach of Cape Panwa - good for snorkeling and for swimming; fantastic sunset every day; always tasty breakfast - variety of choices; very comfortable and clean suites with all the necessary equipment; gym and several swimming pools on your choice - great view from the roof swimming pool; lot of nice restaurants nearby, tasty seafood in the hotel restaurant, variety of best Thai food in the street, we love Tom Yam Gum soup and Papaya Salad very much; small night market everyday - good prices, big choice; Phuket Aquarium in 2 min walking distance - nice park around; lot of massage saloons nearby; interesting sightseeing tours; great fruit markets in Phuket town.... WE LOVE YOU, KANTARY BAY!!! Hope to see you soon again. :)

Room Tip: Suites on the 3rd or the 4th floor of the Bayside Wing are best for us because of great view and the...
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  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Marianna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kasemkij_Group, General Manager at Kantary Bay, Phuket, responded to this review, 5 November 2013
The Kantary Bay, Phuket, is pleased to have positive feedback from its repeat guests and thanks you for your informative review. Your appreciation of our attentive, friendly and helpful staff has been shared with them. We look forward to your soonest return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 30 October 2013

Great value for money. Firstly, this is a wonderful location. Not too busy. Not that much to do in the surrounding area if you are looking for a bit more action but everything that you need is here. Restaurants around the hotel are not too pricey (recommend restaurant Sawadee next to hotel). Also next to the hotel is the Phuket Aquarium which is not wonderful but passes a few hours if it is raining. The hotel itself is great value. Breakfast included and has everything you could want. Not luxurious but something to suit all tastes. I am gluten free but it was not all bread, there was rice, potato etc so that was good. The two pool areas are lovely and one is good for doing laps. The whirlpool could be better; at the moment there is only one jet working. Fitness room okay; air con not great so be prepared for a sweaty work out. Has all the basics that you need though. Rooms big and clean. Very big and comfy bed and powerful shower: the two things I value most in a hotel room. Overall, this hotel is not luxury ++; if you want that go to the sister hotel Cape Panwa BUT for much cheaper, you can stay at this place and use the shuttle to the Hotel Cape Panwa to make use of all their facilities inc beach area, spa etc which is all beautiful. No complaints at all and for what you pay, outstanding value.

  • Stayed October 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Claire970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kasemkij_Group, General Manager at Kantary Bay, Phuket, responded to this review, 2 November 2013
The Kantary Bay, Phuket, appreciates your positive and informative commentary which will be useful to our readers planning a trip to Phuket. Your mention of the availability of the facilities of our nearby sister hotel for our guests is appreciated. We look forward to welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malmo, Sweden
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 25 October 2013

Stayed in this hotel with my parents and godparents in February 2009. Still have very good memories from our trip.
Hotel was quite large, situated by beach road but our rooms were very quiet. Air condition worked promptly all the time. Rooms were cleaned every day and beds made perfectly. Staff was extra friendly, they had a ironing service and I took some dresses and skirts for them to iron. One of my skirts was wrinkled after they returned clothes to my wardrobe so I asked them to iron it again and they took me with them to see how they ironed the skirt again. No complaints was made of my extra requests, these lovely women were just smiling and friendly for me.
We had breakfast included in our deal and it was excellent. There was all possible hot options you can imagine, fruits, cereals, muesli, yoghurts.. just name it.
There is a big pool on the hotel roof with nice sun beds and towels for hotel visitors.
You can take a short cut through hotel garden up to the hill where is excellent restaurants, including sea food restaurant with excellent view over the sea. Also several massage shops where they are offering you divine thai massage for cheap prize.
Hotel guests may use private beach which belongs to hotel Cape Panwa. Free shuttle bus takes you over the hill to other hotel if you feel it's too hot to walk. Beach is part sand, part grass under palm trees. Wooden comfortable sun beds and again free towels for hotel customers. There is also sort of gondola taking you down to the beach from hotel since it is on quite steep hill.

Room Tip: Garden side rooms with balconies were super wonderful!
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  • Stayed November 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Helimi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kasemkij_Group, General Manager at Kantary Bay, Phuket, responded to this review, 31 October 2013
The Kantary Bay, Phuket, thanks you for your positive remembrance of your past stay with us and hopes to see and serve you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 17 October 2013

Had a good stay at the hotel, staff were very courteous. Maintenance was good at the place. Had a good welcome every time we approached. Neatly maintained placed, nice location along side sea and private beach nearby.

Had wonderful stay

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank man18786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kasemkij_Group, General Manager at Kantary Bay, Phuket, responded to this review, 22 October 2013
The Kantary Bay, Phuket, is pleased to have met your expectations and looks forward to your return for another wonderful stay with us. Thank you for the feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
melbourne
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 13 October 2013

I recently stayed for a week, the first of my 3 week holiday. The hotel itself is quite old but is very clean. My room was cleaned spotlessly every morning at the same time while I was having breakfast. The service at breakfast was excellent, on the first morning I asked for some lime for my tea and from then every day after that the lime arrived as soon as I sat down.
The pool on the roof was very good for swimming and most days I was there by myself. My only concern is that I never saw any staff testing the water.
I used the gym which was ok although a little cluttered, no room for stretching.
There certainly were a number of elderly British people staying and I was reminded of the film "The exoctic Marigold hotel"!
Close to the hotel there were a number of restaurants,a money changer and many massage places. I went every day to Sabai massage which was just up the hill on the left, run by a mother and daughter.Fantastic oil massages for 300 baht.
The walk up the hill to the sister hotel only took a few minutes, it was good to get the heart pumping as it is a very steep hill. There is transport regularly for those who don't want to walk.
All up it was a relaxing week with excellent service although not sure I'd go back because I did miss taking long walks on the beach which is not possible at this location.

  • Stayed October 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Skaf55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kasemkij_Group, General Manager at Kantary Bay, Phuket, responded to this review, 16 October 2013
The Kantary Bay, Phuket, thanks you for your feedback and looks forward to welcoming you back again soon for another ‘relaxing stay’ with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kantary Bay, Phuket

Property: Kantary Bay, Phuket
Address: 31/11 Moo 8, Sakdidej Rd, Cape Panwa, Phuket 83000, Thailand (Formerly The Bay Hotel)
Region: Thailand > Phuket > Cape Panwa
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#1 On the Beach Hotel in Cape Panwa
#1 Luxury Hotel in Cape Panwa
#1 Best Value Hotel in Cape Panwa
#1 Romantic Hotel in Cape Panwa
#4 Family Hotel in Cape Panwa
Price Range (Based on Average Rates): £
Hotel Class:4 star — Kantary Bay, Phuket 4*
Number of rooms: 104
Official Description (provided by the hotel):
The Kantary Bay Hotel is a charming seafront property within a short ten to fifteen minutes drive from Phuket town. This is a hotel with a difference; following a new trend that is becoming more and more preferred around the world, each room makes the most of its surroundings, breaking away from the traditional "standard" hotel room design to offer you a unique hotel experience. Kantary Bay Hotel offers spacious, fully furnished studio, one-bedroom, and two-bedroom suites. Each room type is furnished with a living room, kitchenette and separate sleeping area. You will find terra cotta tiles and wooden floors instead of the usual carpet. We also provide our guests with full facilities including a fitness room, swimming pools, scenic gardens, reading lounges and more. And of course the service is impeccable, after all The Kantary Bay Hotel is the sister hotel of the world renowned Cape Panwa Hotel. ... more   less 
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Also Known As:
Kantary Bay, Phuket Hotel Cape Panwa
Kantary Bay Hotel Phuket
Kantary Bay Cape Panwa
Kantary Bay, Phuket Cape Panwa

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