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“Great hotel, and wonderful staff!”

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Kantary Bay, Phuket
Ranked #1 of 13 Hotels in Cape Panwa
Certificate of Excellence
Level 6 Contributor
83 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Great hotel, and wonderful staff!”
Reviewed 15 November 2013

We stayed for 5 nights at the Kantary Bay and had a wonderful time. We stayed in a one bedroom suite which was great and overlooked the pool. The suite was cleaned everyday and the general cleanliness of the hotel was first class. The staff here are fabulous and very attentive and look after all of our needs and were also polite and approachable. The hotel itself is quite a large complex comprising of a few restaurants, shopping area, small gym, two swimming pools(one of which is a rooftop with iconic views of Cape Panwa). There is also a mini supermarket and cafe/cake shop just outside the hotel which we visited regularly. At night along the road locals come out selling all sorts such as fruits, local street food, souvenirs, t shirts, watches, jewellery and much more. Breakfast was excellent with a wide variety of food catering for most tastes and the chef ready to make you a fresh omelette or fried/poached egg.

We were also allowed to use their luxury sister hotel called "Hotel Cape Panwa" and there were regular shuttle buses to take you there, it was not that far but there is a steep hill to climb. This was also how you accessed the beach.

"Hotel Cape Panwa" was also a great hotel and we used most of the facilities here. They have a fabulous pool although we found it to be more busy than Kantary Bay but that never really bothered us as it was quite large. There is a little tram that takes to down to the beach and the beach itself was great....not very busy, lots of sunbeds and lots of trees if you want to hide in the shade! There is a beach restaurant that serve simple tasty food throughout the day and the staff here are also very friendly.

We ate the Cafe Andaman and took advantage of their Seafood Buffet and would definitely recommend it. One night we had dinner at Panwa House which is located on the beach and was great eating here at night...very quiet and calm just the sound of the waves, the food was totally delicious and service was excellent once again.

We tried to eat at their luxury restaurant called "Top of the Reef" we made an effort and obeyed their dress code for this restaurant of smart casual....however the service we received in here was terrible. We sat down and waited for our drinks order to be taken in the bar area, which it never was so i went up to the bar and ordered (only the two of us were in the bar area). We then asked for a menu and said we wanted to eat in the restaurant, we were given a menu and then forgotten about again....so we went up to the reception to ask for a table and before i could say anything the waitress just said..."you want the bill" so i just said yes and signed for the drinks and left. I did not expect that from this "luxury" restaurant and it was not even that busy...there were more staff than customers. - this was the only negative experience we had here.

I know this is a review of the hotel but wanted to share some additional information that may help you decide where to stay, and anything below had no bearing on the score i gave this hotel.

Even through the hotel is some distance from Phuket Town there is enough local places to eat, we ate at Sawasdee which was at the front of Kantary Bay, Seabreeze restaurant was also pretty good located on the steep hill to Hotel Cape Panwa. Along this road there are also other food places and a number of massage shops we used Sabai Massage which is run by a mother and daughter team they also did laundry at 80baht a kilo and would definitely recommend them.

Getting into Phuket Town was not that difficult we opted for the local bus (Songthaew) which is basically a pick up truck with benches in the back it costs 30 Baht each way and this is what the local uses and we found it quite safe and not as bumpy as i thought. Although they are not that regular....also make a mental note of where they drop you off so you know where to get one back to hotel (directly outside the 7/11). We waited for 40 mins for a return bus, which was a pain but a great experience.

We totally loved Kantary bay and would definitely return despite the bad experience we had in the "top of the Reef" restaurant.

Room Tip: Go for a one bedroom suite
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  • Stayed November 2013, travelled as a couple
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Helpful?
2 Thank waynesuperc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kasemkij_Group, General Manager at Kantary Bay, Phuket, responded to this review, 20 November 2013
The Kantary Bay, Phuket, thanks you for sharing your very informative commentary with us and our readers after your recent stay. It should be very useful to other readers planning a trip to Phuket, while your positive mention of the availability of using the facilities of our sister hotel is appreciated. Our attentive staff have been informed of your positive feedback, while the Top of the Reef inattentiveness has been shared with our team to ensure we meet or exceed the expectations of guests. We would be pleased to welcome you back again soon for another stay with us. Thank you for your review.
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Belgium
Level 4 Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 15 November 2013

The hotel is located on the south tip of Phuket (Panwa Bay)
It is not directly on the beach as the advertising and hotel website suggested. The facility you see in the pictures on the beach is the Cape Panwa Resort which belongs to the same hotel chain,bot double the price. But the hotel has a shuttle organised so going to the beach is not so difficult (just takes 5-10 minutes)
The beach at the Cape Panwa Resort is nice and quiet but watch out for the right time to go swimming. High tide - perfect condition. Low tide - not so good as many stones. Then the beach tends to be dirty.
There is a very nice playground for children there as well.
The remote location makes any trip to Pangna Bay a long journey. We went on a one day trip (organised) with our 2.5 years old daughter and spend 2.5 hours in the car to get to Pangna Bay (because the bus had to pick up other people from Patong Beach) and again 2.5 hours in the car on the way back again, because the bus went to our location at last. So, if you plan a trip to Pangna Bay, either book a tour which starts from Phuket Pier or do a private tour. Otherwise you spend more time in the car then actually on the boat.
All in all, a very nice stay for people who just want a quiet and relaxing place. Great for children, if you don't plan to do sightseeing.

  • Stayed November 2013, travelled with family
    • Value
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Helpful?
2 Thank GritCNX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kasemkij_Group, General Manager at Kantary Bay, Phuket, responded to this review, 20 November 2013
The Kantary Bay, Phuket, thanks you for your feedback and hopes to see and serve you again soon. Your feedback on our private beach and our quiet and relaxing location is appreciated.
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Alexandria, Egypt
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 November 2013

We Just came back from a marvelous honeymoon trip in Thailand. We stayed in Kantary Bay hotel , our stay in this hotel was lovely we enjoyed every moment of it.

The hotel is clean and the staff are very helpful and cheerful. Several comments mentioned that the hotel is quite secluded however this shouldn't matter because all tours will pick you up from the hotel in an air-conditioned bus and will bring you back when the tour is over

The area around the hotel is nice, there are a couple of restaurants with reasonable price also you can try the local food from the charts located in front of the hotel

The aquarium is right next to the hotel (3 minutes walking) you can rent one of the long-tail boats for a quick trip in cape panwa

Room Tip: Choose rooms in top floors (preferably the fifth floor) and book one-bedroom suite instead of a stud...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AMahdy_24_09_84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kasemkij_Group, General Manager at Kantary Bay, Phuket, responded to this review, 15 November 2013
The Kantary Bay, Phuket, is pleased to learn that your Honeymoon stay with us was superb and met your expectations. Thank you for your positive review and we look forward to welcoming you back again soon for another stay.
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Canada
Level 4 Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 7 November 2013 via mobile

I just spent four days at Kantary Bay, and I highly recommend it. For the price of a budget hotel, you can take the shuttle bus back and forth to the Cape Panwa resort and use all the facilities of the luxury resort. Don't miss the little cable car that takes you to and from the beach.

The included breakfast at Kantary was very good. The area around the hotel is quiet, but all the little local restaurants are good. For a great facial, walk up the hill directly behind the hotel to Baan Thai

A special thanks to the staff who arranged for my forgotten parcel to be forwarded to my hotel in Bangkok-outstanding service!

Stayed October 2013
Helpful?
4 Thank acyvr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kasemkij_Group, General Manager at Kantary Bay, Phuket, responded to this review, 14 November 2013
The Kantary Bay, Phuket, thanks you for your positive endorsement of our property, and sister property, whose facilities are available to our guests also. Your appreciation for our attentive staff, who forwarded your forgotten parcel to you in Bangkok, has been shared with them. We hope to welcome you back again soon.
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London
Level 3 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 4 November 2013

We have yesterday returned from our 10th stay at the Kantary Bay/ Cape Panwa sister hotels.
We have stayed at both hotels-we now use Kantary Bay, as there are 4 of us, and they have a 2 bedroom/ 2 bathroom suite with a living room and kitchen plus a huge balcolny which we refer to as our 2nd home.

From the moment we arrive, to the time we depart, nothing is too much trouble for Mr Boonsong and his wonderful team. If you ask for something they will deal with it promptly and efficiently.
If you have a problem they will get it sorted out.

The hotel at Kantary Bay is not brand new but it is spotlessly maintained. The rooms are cleaned very well each day, as are all the communial areas. There are 2 pools, a small gym, and various restaurants. Just outside, there are more restaurants within a 5 minute walk.

There is also a free shuttle bus running between the 2 hotels, which cuts out the need to walk the hill; The hill is steep-very steep.

At Cape Panwa there is another pool at the top of the resort and a smaller one on the beach near to Panwa House. Panwa House is the old villa on the beach-you can eat there in the evening for a fabulous meal right by the sea-wonderful food and service.

Being able to use the facilities at both hotels, means that there are plenty of choices to eat in.

Cape Panwa is quite a way out from Phuket airport-45 mins to 1 hour- and also from places where night life is brash and noisy, like Patong Beach. It is quite quiet, so if you want pubs and clubs it probably won't be for you.
If you want a relaxing time, good food, attentive service and great value for money, then you will find all these, and more at the Kantary Bay hotel

  • Stayed October 2013, travelled with family
    • Value
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Helpful?
5 Thank RJT64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kasemkij_Group, General Manager at Kantary Bay, Phuket, responded to this review, 6 November 2013
The Kantary Bay, Phuket, welcomes the commentary and thoughts from one of its regulars and thanks you for your mention of the use of the facilities our sister hotel while staying with us. Your appreciation of our attentive, friendly, and helpful staff, some by name, has been conveyed to them. We look forward to seeing you again soon. Thank you for your positive feedback.
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Northern Ireland
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 November 2013

Just back after a 2 week stay at Kantary Bay hotel in Cape Panwa with my husband. We didn't get off to a good start as our flight from Belfast to Heathrow was late so we missed the check in time for our next flight so BA had to book us on to another flight but we had a 9 1/2 hour wait in Heathrow! Our cases had been booked on in Belfast and we were not due to see them again until we reached Phuket, unfortunately we didn't actually see them until 3 days later as the flight change had meant it was all up the left. You can imagine after a v long flight , we were not v happy, and the Hayes & Jarvis reps (Hotel beds) who met us at the airport were not very helpful. We were driven to the hotel with them in silence, and although there were welcome drinks in the taxi ,we weren't offered anything. Thankfully when we got to the hotel this all changed. We were met by smiling staff, welcome drink and cool facecloth. They told us they had upgraded our room and it was lovely. We had requested a sea view but had a pool view instead, however we had a great big apartment with washing machine, fridge freezer, microwave etc. The room was spotless and we had a big balcony. The shower was great with plenty of hot water (any time of the day) We were offered the chance of another room with a sea view the next day, but it was smaller, with no washing machine and we were much better off where we were so didn't move. We were booked for breakfast every morning and it was lovely, plenty of choice, and we gained quite a few pounds during our stay! The staff were lovely every morning, and tea and coffee is pre-made so we always asked for a jug of hot water each with a tea bag on the side so we could have it when we were ready, after 2 days the staff knew who we were and would automatically get us our jugs of water and teabag. Little things like this go a long away!
We met our rep the next morning and we were obviously not happy that we still had no cases, she said she would chase them up for us, but she was more interested in what trips we were going to book with her during our stay and wanted us to book then and there. We didn't as they were too expensive, and actually ended up booking a couple of trips with the rep in the hotel who was much cheaper.
The reception staff did more for us in terms of chasing up our cases than the rep did and again we felt that Hayes & Jarvis (Hotel Beds) did very little for us. We ended up phoning our travel agent in N Ireland, and Hayes & Jarvis in the UK, to see what we could do as we had nothing, not even toiletries. The manager of the hotel gave my husband and I a free t-shirt each, which was really nice of him but as I had nothing else to change in to I was stuck in the same clothes for 3 days.
The hotel is in a very quiet area, and that would be the only down side to this hotel as there a only a few restaurants and a couple of supermarkets. There is a local bus into town but it only runs hourly and stops mid afternoon. There are lots of taxi drivers willing to take you anywhere but they also want to charge you plenty too, so steer clear of them. Wine is very expensive in the bars, but beer is cheap.The weather was great, we did have rain but mostly at night, we only had 1 full day of rain but we still went out on our pre booked trip to James Bond Island (wouldn't recommend this trip).
Kantary Bay customers can use the facilities at the sister hotel Cape Panwa (which has the beach) and there is a free shuttle bus that runs every 10 minutes up and down to it.To be honest we preferred Kantary Bay hotel, the staff were nicer, friendlier and we had a roof top pool which we used every day. I would def recommend this hotel, but it is out of the way, and if you want you want to get out and about there is a fair bit of travelling to do.We went in to Patong but it is 2 bus rides away and took over an hour, and again the buses stop mid afternoon coming back from Phuket to Kantray Bay which can be restrictive.
Our room was cleaned every day, and the only thing problem we had was mosquito bites, they were out in force and we nearly dreaded going to bed at night as we woke up every morning with bites.We had bought mosquito repellent wrist bands but the weren't much use and we ran out of anti histamine tabs and cream so had to visit the chemist, but these bugs come with this end of the world so cant complain really. So all in all Kantary Bay Hotel is lovely, the staff are all really nice from the cleaning staff, right up to the manager, and it is well worth a visit.

Room Tip: We had room 104, great big apartment with all mod cons and pool view.No complaints!!
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank Happiness77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kasemkij_Group, General Manager at Kantary Bay, Phuket, responded to this review, 6 November 2013
The Kantary Bay, Phuket, is pleased to learn that we met your expectations and that your stay with us was well worth the visit. Thanks for sharing your informative review with us and our readers. Your positive mention of our staff has been shared with them and we look forward to welcoming you back again soon.
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hertfordshire, england
Level 5 Contributor
71 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 2 November 2013

we booked this holiday as part of a 3 centre stay, phuket, koh samui and krabi,staying in each resort for 4/5 days, after a long flight from the uk with a mini cab ride to the kantary bay we were greeted by helpful and friendly staff, cold towels and a cold fruit juice.
it was our wedding anniversary, the bedroom was decorated with petals and swans made out of the bath towels, not to mention the anniversary cake they gave us.
as this was low season the hotel and adjacent restaurants were busyish, we found this more comfortable and enjoyable when eating out, i dread to think what it is like in high season!
the breakfast was a buffet type with lots to choose from, fresh and never ran out.
we enjoyed the roof top pool not only for the views it was never very busy.
our room was cleaned every day, clean towels not only in your room also for use at the pool or beach.
we visited the sister hotel cape panwa via the shuttle bus, out of the two hotels i found the kantary a more relaxed and friendly atmosphere.
we had a lovely time,the sawadee restaurant next door was very good
( it will be in my next report) along with koh samui and krabi.
we had a lovely time at the kantary, not long enough!
many thanks, hopefully to return.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank vic_mcd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kasemkij_Group, General Manager at Kantary Bay, Phuket, responded to this review, 5 November 2013
The Kantary Bay, Phuket, is pleased to learn that we met your expectations on your 1st visit to Thailand and found your stay with us friendly and relaxing. Your positive mention of our staff has been shared with them while your review should be helpful to others planning a visit to Phuket. We look forward to welcoming you back again soon.
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Additional Information about Kantary Bay, Phuket

Property: Kantary Bay, Phuket
Address: 31/11 Moo 8, Sakdidej Rd, Cape Panwa, Phuket 83000, Thailand (Formerly The Bay Hotel)
Region: Thailand > Phuket > Cape Panwa
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#1 Luxury Hotel in Cape Panwa
#1 On the Beach Hotel in Cape Panwa
#1 Romantic Hotel in Cape Panwa
#1 Best Value Hotel in Cape Panwa
#4 Family Hotel in Cape Panwa
Price Range (Based on Average Rates): £
Hotel Class:4 star — Kantary Bay, Phuket 4*
Number of rooms: 104
Official Description (provided by the hotel):
The Kantary Bay Hotel is a charming seafront property within a short ten to fifteen minutes drive from Phuket town. This is a hotel with a difference; following a new trend that is becoming more and more preferred around the world, each room makes the most of its surroundings, breaking away from the traditional "standard" hotel room design to offer you a unique hotel experience. Kantary Bay Hotel offers spacious, fully furnished studio, one-bedroom, and two-bedroom suites. Each room type is furnished with a living room, kitchenette and separate sleeping area. You will find terra cotta tiles and wooden floors instead of the usual carpet. We also provide our guests with full facilities including a fitness room, swimming pools, scenic gardens, reading lounges and more. And of course the service is impeccable, after all The Kantary Bay Hotel is the sister hotel of the world renowned Cape Panwa Hotel. ... more   less 
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Also Known As:
Kantary Bay, Phuket Hotel Cape Panwa
Kantary Bay Hotel Phuket
Kantary Bay Cape Panwa
Kantary Bay, Phuket Cape Panwa

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