I have booked hotels many times for groups all over the world and have always encountered very professional and kind service. But not in this hotel.
I booked a week for 10 people in this hotel - and due to an accident for 3 people in the group we had to cancel a room quite a long time before arrival. I mailed a full list of specified partipants and rooms and the owner/manager wrote in a mail it was alright with the cancellations. She had earlier told me that they did not charge cancellation fee when cancellations were well in advance.
When I came down there she (the owner/manager) said that I had booked for 13 people. When I respectfully showed her the email I had sent her with the booking for 7 people she said that "she did not have time to read emails" - and that "she was not a secretary". I was pretty shocked. Never in my private or professional life had I experienced such impoliteness and down right unprofessionalism towards a customer.
During a conversation in her office (when she was more at ease) I asked her if she liked her job and she replied "no". (Perhaps it would be a good idea that she found another occupation :-))
She threatened us and said that we could not have the rooms next season if the did not pay 300 euros extra. We paid the 300 Euros and then she cancelled the rooms for next season anyway.
So we paid 300 euros extra and ended up cheated and insulted as a bonus :-).
The rest of the staff is very nice but I definetely cannot recommend this hotel as long as this owner/manager is in charge.
- Also Known As:
- Zallinger Italy/Siusi Allo Sciliar