We stayed for eight days and we could not find anything to fault at this hotel . The food is superb (including the afternoon cakes which included some of the best strudel we have ever tasted ) and all the staff friendly and helpful especially Vereina at reception and Andreas the walking guide - though he does walk rather quickly for us ! The facilities were outstanding especially the new outdoor pool which has a view to the Dolomites. We did not have a car so the hotel picked us up at Franzenfeste Station and we had no trouble getting around by public transport undertaking trips to Brixen and Bruneck. An additional bonus is that public transport and entry to museums is free with the included AlmenCard. This hotel is incredible value for money - we stayed in a Panorama Suite which was spacious with lots of storage and a big balcony which had a view of the Dolomites.