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“Mobassa is beautiful place to go on holiday, Neptunes makes your stay the the dream holiday.”

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Neptune Village Beach Resort & Spa
Ranked #5 of 5 Hotels in Galu Beach
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Mobassa is beautiful place to go on holiday, Neptunes makes your stay the the dream holiday.”
5 of 5 bubbles Reviewed 6 April 2013

Being fairly widely travelled, I'm not easily so pleased with hotels aboard but I can honestly say I couldn't find One fault in Neptunes. I have been to Mobassa many times previously, no other hotel offers quite the same ambiance.

Staff are friendly, polite and well mannered.
An excellent hospitality service and special attention to all guest queries and needs.

The hotel is right on the beach front, there is everything you need and more within steps of your room.

There are plenty of things to do within the hotel, I did archery, lots of pool games, dancing games, games for everyone
The hotel also has a spa within it with reasonable prices for massages, facial & body masks& peels and other treatments you can do alone or with your partner, I was able to get my nails done there too.
There are non&alcoholic cocktails & other refreshing drinks served at the poolside.

I went all inclusive, I found the food amazing, my partner couldn't help but go up for second & third helpings, consisting of a great selection with a range of choices, the fish cooked is brought from local fishermen in the morning so you are eating fresh produce caught that day, you can't get better.

You will see monkeys everyday, the monkeys are adorable, but it is advised not to feed them otherwise they begin to expect food and can get aggressive if teased with food.

I would suggest Branca Travel, across the road out on the front of the hotel next to JTs as the more suitable place to book safaris, quads, and a range of other excusions, including snokerling 'possibly with turtles & wild dolphins' and diving, aswell as a chance to fish and so much more, Branca Travel are the much cheaper alternative to booking with reps and provide a competitive rate to surrounding. Lots of people will try to sell you excusions don't go with just any, the price difference is significant.

Whatever type of holiday you want, whom ever your with, Neptunes Hotel is the correct choice for you.





  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cgray8721
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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201 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
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  • Dutch first
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English first
Nairobi, Kenya
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 30 January 2013

Stayed at this hotel in mid December 2012 as a family. The pros - nice location beach front property with beautiful beach and swimming pools, the staff are friendly, and the activities are ok. The cons- terrible food, no variety at all this was our biggest complaint, they really need to work on their food! At some point it made sense to just eat the burgers and chips offered at the snack bar as opposed to going to the main restaurant. The rooms are very basic, i do not know about the other sister hotels, but the village rooms were not that great, they were old and damp and had weird smell! They could definitely improve on the rooms. There are many other better options for the same amount of money you will pay to stay here i honestly will opt for another place and will not be returning.....

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank louisemmwirigi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nairobi, Kenya
Level Contributor
59 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 23 January 2013

Spent 3 nights here in December. Beautiful beach-front property. There weren't too many beach boys, which was nice. The pools were great, and the rooms were clean, cool, and quiet. The staff was very accommodating to our late departure flight and allowed us a room to shower and change in even though we'd checked out. Food was decent, and having the all-inclusive deal was great.

  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jenlynn821
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
england
2 reviews
3 of 5 bubbles Reviewed 15 January 2013

i would like people to know this hotel stands on a loverly location ,but the staff seem friendly but they are only after one thing that is money ,there is one member there who is a supervisor and was very friendly to my mum who i must say has just lost my dad ,he was nice and called her in england every day then when she went to see him he just took all her money so just want to warn people about this his name was chula so please be aware .(this happens to a lot im told of women who go on there own )

Room Tip: just be careful of the staff if u are on ur own
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  • Stayed October 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dotthemop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HH
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 9 January 2013

I strongly recommend to book you safari with JT travel if you stay in this hotel. it is just opposit of the road , and the owner organises everything you want concerning safaris! we made one day safari to Tsavo East in January 2012 and a fly safari to the masai Mara in December 2012! absolutely perfect! very good value for money and perfectly organised from Julius! thanks for the great experiences!

Stayed December 2012, travelled with friends
Helpful?
3 Thank Sasa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moscow, Russia
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 29 December 2012

Very very romantic place. Nice ocean, monkeys didnt take somethig from balkony, every morning we gave for them breakfast. We had room 206 in first line villa. But it wasnt loud music in evenig or may be we were very tired.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tatiana1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 3 December 2012 via mobile

We went there for a week with our 9 years old son. Everything was very good, the staff very nice and helpful. Ready to solve the problem at once. Be aware of monkies - do not carry fruits(bananas) in hands because they will steal them from you, if you need to just put them into bag. The food was good but not much choice sometimes - no dairy food at all. Take anti moskitos repellent. Good animation team - during the day and also at evenings.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lumonika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Neptune Village Beach Resort & Spa

Property: Neptune Village Beach Resort & Spa
Address: Diani Beach Road, Galu-Kinondo Beach, Galu Beach 80400, Kenya
Region: Kenya > Coast Province > Galu Beach
Amenities:
Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 5 Hotels in Galu Beach
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Neptune Village Beach Resort & Spa 4*
Number of rooms: 165
Official Description (provided by the hotel):
Ideally situated at the beautiful Diani beach. It is here that you can experience African hospitality up close and at its best. Perfect match between resort and nature thanks to makuti roofs on rooms, restaurants and bars and the very large tropical garden. One of the widest beach front hotels of Mombasa. Enjoy the All Inclusive concept. Ca. 40 km south from Mombasa, ca. 45 km from Moi International airport and only ca. 8 km away from the nearby Ukunda Airstrip. ... more   less 
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