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“An amzing place, people and atmosphere!”

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Neptune Paradise Beach Resort & Spa
Ranked #4 of 5 Hotels in Galu Beach
Certificate of Excellence
london
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“An amzing place, people and atmosphere!”
Reviewed 12 January 2011

We just got back from 10 days at the Neptune Village Resort after a 6 day safari and would definately recommend it to anyone. The people are really amazing, special mentions to Patrick and Alfred behind the bar, Lucas and Moses and the animation team, Ellison, Eric, Happy john, DJ Erico and DJ BMG - you made it a once in a lifetime experience, thank you!!

  • Stayed January 2011, travelled with friends
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Helpful?
Thank k2398
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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394 reviews from our community

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English first
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 January 2011

We arrived at 3 pm at the hotel had a frustrAting battle to get our rooms eventually given rooms at 7pm
Most of the rooms had dirty bed linen no towels twin beds for couples food is ok but would never visit again
The staff were under the impression that they were doing us a favor by allowing us to stay there

  • Stayed December 2010
    • Value
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Helpful?
Thank Girishshah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scotland
1 review
Reviewed 6 January 2011

This hotel was very good, It had high quality public areas and lovely gardens to relax in and very good service.
It is right on the beach.
The restaurant was good and the food was as high of quality as you would expect in Africa, it is not michelin star but there is plenty of variety including salad bar, hot meats fish cooked daily, Rice, Potatoes, pastas all in various styles, with choices of fruit and cakes for pudding and soup for starters both lunch time and dinner time.
The drinks on all inclusive are local unamed and they have a small cocktail menu also available it is not too bad. The waitering staff are very nice indeed. They just couldnt do enough for you. In the hotel you have two bars (not including in swimming pool) I will recommend you not the main - was always busy and had to wait ages for drink. Just go to the last bar - is the best one with the best barmans - especially Solomon. You will never wait to long for your order and will make a nice conversation.

Beach Locals:
when it comes to booking a safari or any other trip it is far cheaper to do on the beach or outside the hotel with the same result if not better. we booked our safari last year with Marco Polo. His office is located just outside the gate of the hotel. Lodges were superb amazing views and the driver was brilliant so knowledgable and nothing was too much trouble for him.. in fact he was just as excited to see things as we were and he had been doing it for 15 years... The safari was the highlight of last year trip... This year we had a special request for Marco - to see plantation tea and coffee. he organized for 4 of us two days trip. It was amazing - we havent been disapointed. stayed at beautifull hotel with amazing garden, saw plantations, factory etc. If we ever be back again - we will choose service from Marco Polo.

To summerise
It was a once again a great holiday, friendly and halpfull staff. Definitely will visit again.

Also the hotel has free WIFI .. which was great but not always on!

  • Stayed December 2010, travelled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank ZebraScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheltenham
2 reviews
Reviewed 5 January 2011

We have had an absolutely brilliant trip to the Neptune Paradise Village Resort, there is nothing bad that we can say about it. The staff were so friendly and nothing was too much trouble, and the hotel was very clean. The food in the restaurant was the best food we've ever had on a holiday, there was so much choice every night, and most of it was cooked in front of you.
When booking our safari trip, the Thomas Cook rep warned us not to book with JT Safaris outside of the hotel, but we did anyway and it was fantastic. It was just the two of us in the jeep on our 2 day/1 night safari and our driver, George, spotted EVERYTHING! We would have missed so much if he hadn't pointed it out. He was very professional and made the experience all the more memorable, as well as JT being so much cheaper than the tour operator.
The beach and the sea were gorgeous - yes, there are the beach boys that like to 'hassle' you, but once you've told them you don't want what they're selling, they leave you alone and are always very nice. They are not as much trouble as people make out.
Our trip to one of the local orphanages was a bit of a shock - it was the Christmas holidays so all 46 of the children were there, and they were all so lovely. The sad thing is, it seems like the pastor who founded the orphanage is just after your money - and not for the children. Be very wary of this if you make this trip (which is free through the hotel) - we took loads of sweets and lollies for the children instead.
The animation team at the hotel were great, they organised lots of activities throughout the day, and always put on a good show in the evening - they work such long hours, as do all of the staff, and are always so happy even though they're getting paid hardly anything.
Overall, we had a brilliant holiday and would definitely go back to Kenya, and to this hotel. We're not sure what there is that people manage to complain about!

  • Stayed December 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank JamesSophie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ipswich, Suffolk
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 10 December 2010

We, like quite a few other people, were moved to this hotel by our tour company (First Choice) because of double booking at the Baobab Beach Hotel. We were very disappointed when told of this change only ten days prior to departure as we had booked our holiday in March 2010 and had been looking forward to staying in the Baobab. However, it turned out quite well and we were very pleased with The Neptune Paradise Hotel and would certainly return to this hotel.
Rooms: We were actually upgraded to a superior room which was a nice size with a large bathroom and shower. I understand that the standard rooms here are a bit smaller with limited space in the bathroom. The beds were really comfortable and we weren't bothered by any noise at night. We had a fridge, TV, hairdryer and tea and coffee making facilities. There was a telephone but it didn't work while we were there supposedly due to a wiring problem. The room was kept very clean.
Food: We felt that this was probably one aspect of the hotel that would have been better at the Baobab Hotel but as we never ate at the Baobab and can only go by the reviews of the Baobab it would be unfair to moan about the food at the Neptune Paradise.
There perhaps could have been a bit more choice but the quality of the food was good. Alot of the fish and meat was cooked there and then ~ the roast pork and crackling was delish. They made a mouth watering ginger pudding too. To sum up the food, we always found something we liked, enjoyed what we had and didn't suffer any tummy troubles.
There was an a la carte restaurant which was at an extra cost but we didn't see anybody eating there while we were there.
Staff: We found most of the staff to be friendly and helpful. There was always a "Jambo" from the gardener right up to the manager. The restaurant staff were excellant. Special thanks to Florence, Christine, Verajoy and Brian. I don't know how they remained so dedicated to their job while being paid such a pittance.
Bars: Nice areas to sit and have a drink or just go and get a coffee or tea. I felt really sorry for the bar staff though as there was such a shortage of glasses and they were chasing around the whole time to get enough collected in and washed to serve the guests. The restaurant and the bars served a really good red and white wine ~ Italian I believe and very nice.
Gardens and pools: As guests in The Paradise can also use the facilities in The Village there were four pools in all which were kept very clean. The gardens were kept lovely with huge baobab trees and lots of other tropical plants.
Ther are an abundance of monkeys at the hotel. There must be about fifty Sykes monkeys that call the hotel their home. They are very entertaining but please be aware of the warnings about not feeding them as they can get aggressive. We saw some people feeding them jelly beans which, of course, is not their natural food. They have a sign in the restaurant telling guests not to take food out. We saw a man carrying a plate of food back to his room and in the process was being mugged by six monkeys. It was hilarious but a bit scary for him but he was warned. One day there was a family of colobus monkeys in the trees near our room. They are not that common.
There were always plenty of sunbeds to go round. The beach towel service was a bit iffy sometimes as they seemed to be as short of towels as the bar was of glasses. We hung on to our towels for a few days and I'm sure other guests did the same to ensure they got a towel the next day.
Beach: This must be one of the most beautiful and cleanest beaches we have been on and we have been on more than a few. It is a public beach but the hotel looks after the beach directly in front of the hotel but I walked along the beach away from the hotels and it was very clean.
The only drawback of the beach is the beach boys. Some people seemed to cope better than others with them. They are only trying to make a living after all. There is a bazaar just along the beach near the hotel where some of the beach boys sell all sorts of handicraft. There really is some nice stuff for sale there but you have to be prepared to haggle.
It really is worth running the gauntlet of the beach boys to get to the sea as it is so clear and warm. There is quite a bit of seaweed when the tide comes in but when the tide is out you can walk out a long way. It is like going in to a warm bath.
Safaris: We booked a 3-night safari to Tsavo and Taita Hills with our tour operator when we booked the holiday. We couldn't find any fault with the safari but considered ourselves lucky as we shared a van with just one other couple. We did see some vans crammed with up to eight people. Soon after we had booked our holiday we started reading reviews about a local safari operator which has a small office over the road from the hotel called Jt Safaris run by a man called Julius. As we wanted to do a 1-day safari to Shimba Hills in the second week of our holiday we went to see him. He was a very pleasant man keen to accommodate us with whatever we wanted to do. We booked to go to Shimba Hills with him for what we considered was a very reasonable price. As a result we were picked up outside our hotel at 06.00 sharp and just the two of us and our driver, David, had a wonderful day out. We saw alot of animals and quite a bit closer than we had managed on our Tsavo Safari. We had a really nice lunch at Shimba Lodge and were not hurried at all. When we got back to Julius' small office he was not there but one of the girls who work for him phoned him for us. He told me to go the next morning to pay him and that he had presants for us. At 10.00 the following day we went to his office where he gave us three beautiful hand carved animals. The price he asked was as we agreed ~ not a penny more ~ and he was pleased to hear that we had enjoyed our day out. I wished that we had booked our Tsavo Safari with him. We are hoping to go back to Kenya and go to Massai Mara which we will book with Julius. In our opinion he offers a good, honest, personal service and we wouldn't hesitate to recommend him.
To sum up ~ we thoroughly enjoyed our stay at this hotel. It is not close to shops, bars or any nightlife but offers entertainment in the evenings. We found it quiet and restful there but it would be fair to say that the sister hotel ~ The Village ~ is quite a bit noisier as that is where the entertainment and disco are. We weren't bothered with this at all. We are certainly looking to book in this hotel when we go back to Kenya.

  • Stayed November 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Sue Rat.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ipswich Suffolk
Level Contributor
64 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 21 November 2010

Have just returned from two weeks holiday in Kenya having had the most fantastic time despite having hotel changed by Tour operator [Thomson] at the last minute.Were due to stay at Baobab ,BUT were changed to Neptune Paradise. Of the three hotels on the Complex Paradise,Village and Palm we thought that out of the three the Paradise had the best location.Firstly the surroundings were more open and spacious.in particularr the gardens were beautifully kept.It was probably the quietest of the three as it was away from the evening entertainments.Rooms were spotless,spacious and well appointed.Rooms were in blocks of four with Two grond floor and two first floor.Ideally the blocks at the front have a better view and are closer to the pool area and restaurants and bars. Rooms further back not so convenient. max 3/4 mins to beach.Staff were brilliant! Friendly,attentive and nothing was too much trouble.They treated you like long lost friends and they were always willing to stop and chat and tell you about themselves and their familiy.Food was generally good BUT at time s could be quite spicey.So do not go expecting Roast and 2 veg!! By the end of the week we felt 'stuffed' so pace yourself! Drinks were all local brands on all inclusive deal BUT you could pay more for well known brands.Despite being nearly full the hotel never gave you that impression as people came and went on Safaris.Plenty of Sun beds and shade from the Coconut palms.But do watch out for the falling coconuts when it gets windy.Several times they fell in close proximity.Also watch out for the Gardeners who climb the Palms regularly to harvest the Coconuts to sell to those sun bathing.The Beach is fantastic!! White sands, although you do get plenty of sea weed.No need for shoes as you can walk out along way especially when the tide is out.We found it best ti swim early morning or late afternoon as you were then less likely to run the gaunlet of the local 'beachboys' who were quite persistent but in general gave us no real hassle.Once they knoe you and you have a tan they will leave you alone.They tended to home in on the new arrivals who could be easily spotted by their pale or red skin!! A word on the other local inhabitants!! Monkeys. Advice from most was not to entice them with food in any way!! Several people who took food back to their rooms ,especially bananas ran the gaunlet and paid the price.Although quite amusing, they can be exceptionally aggressive. All in all we had a great time and would recommend the hotel to anyone.We got to know the staff very well and can not speak highly enough of them.

  • Stayed November 2010, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank djlit47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southsea Hampshire
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 November 2010

We have just returned from this lovely resort. The hotel is in a perfect location if you like a choice of pools over looking a beautiful white beach and the Indian Ocean. If you want a promenade of shops and restaurants to walk down - this is not for you, but great for a relaxing escape.
We booked with Thomas Cook and like a lot we were told we had a Superior room but when we all arrived this was not to be - so watch that 1. We didn't mind as we didn't need a hair dryer (32 degrees heat) or a kettle in the room. The standard rooms are basic and smaller but when you have paradise outside, all you need is a bed and a shower ( plenty of hot water once you ran it for 3 minutes) the aircon worked and the mozzie net was great but there were hardly any mozzies around - I got bitten once by a sand fly.
DON'T DO THE 1 OR 2 DAY SAFARI unless you enjoy being in the non air conditioned van for 14 hours on the first day and 10 to return. They say it's only 2.5 hours away, but it took 4 hours to get to the gate then another 3 to drive through the park to the hotel where we were told when booking it that we could relax by the pool have lunch and then 4 hours later we would be taken out on the evening drive - we got dropped there after 7 hours driving and told we were going to be picked up in another 1 hour 40 mins - ouch - I missed the evening drive jsut so I coud make use of the hotel facilities that we especially paid more for. They also only bought us a 24 hour entry ticked so we had to be out of the park at 11 am the next day - hardly a '2 day safari' We paid £170 each for this with a company just outside of the hotel - not worth it. they also wanted us to pay in pounds and wanted to charge us a huge exchange rate to pay in their own shillings - always trying to make more..... They also drove us to a local village that our driver asked if we wanted to see one - he did not mention that when we get there we all have to pay 1000 shillings each - con - we got straight back in the van.
But the hotel was amazing. Simple. No rules, lovely staff, lovely food, lovely clientelle - no oiks or chavs. Food - something for everyone - fussy ones can use the pasta station every meal if they like and make up their own pasta dish using all the different sauces and pastas and veg provided and cooked for you by the chef. Yum!!
The sunbeds had nice thick padding - lots of shade - lots of facilities (excersise classes included) to do or you could use the quiet pool if you wanted peace.
The Beach was lovely, but you don't sun bathe there. You can walk it, swim in the sea, but you will get approached by the locals trying to make a living. We did a local boat ride with them and they were great.
The anti malaria tablets gave us a funny tummy. We were with 3 couples all on the same tablets and we all got upset tummy. We thought it may be something we were drinking or eating but it is still with us now and we have been home 5 days and still on the tablets so we think it is the tablets. Take lots of upset tummy tablets and that sorts it.
The monkeys were great fun too and overall we had a fun holiday - we would return

  • Stayed November 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katekylie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Neptune Paradise Beach Resort & Spa

Property: Neptune Paradise Beach Resort & Spa
Address: Galu-Kinondo Beach, Galu Beach, Kenya (Formerly SENTIDO Neptune Paradise Village & Spa)
Region: Kenya > Coast Province > Galu Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service
Hotel Style:
#4 On the Beach Hotel in Galu Beach
#4 Luxury Hotel in Galu Beach
#4 Family Hotel in Galu Beach
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Neptune Paradise Beach Resort & Spa 4*
Number of rooms: 92
Official Description (provided by the hotel):
The Neptune Paradise Beach Resort & Spa is set in a beautiful tropical garden. The 92 rooms are in makuti roofed cottages bungalows with only 4 rooms per unit. This gives you a relaxing and quiet holiday. Restaurants and bars form a perfect match between hotel and nature and offer a real African atmosphere. The Resort is located at the South Coast at the famous Diani Beach. Mombasa town at ca. 40 km, Moi International Airport at ca. 45 km and the nearby Ukunda Airstrip is only ca. 8 km away. ... more   less 
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Also Known As:
Sentido Neptune Paradise Hotel Diani
Neptune Paradise Village Hotel
Neptune Paradise Village Ukunda

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