Its a strange experience, on one hand the setting is great if you need a place to relax, unwind or go out and explore. The staff are very friendly Elisebeth, Verajoy and Denis in the dining room all chatted like they had known you for ever. Pool was great, beach great, dont be put off by the sellers on the beach they are not a problem. So overall it should have been a good holiday, but it wasn't.
The service is in the dining room is hit and miss you might find a table fully set up you may decide to just set it up your self,you might get a drink served,you may as well get it your self. There is no service plan for the staff to follow, who appear to want to clear as many tables as quickly as possible, food didn't exactly rock either
Next door the snack bar did it serve snacks? I have no idea occasionally it was staffed more often not, almost as if the resort didn't want guests to use it.
I did get that feeling the pricing was wrong and the place was struggling financially and so was tightening the belt,so to speak.
All the same other all inclusive breaks we have been on with great food, service and facilities have cost in the region of £500 plus more for two, so IMHO if you decide serice isn't a big deal its a great place
- Official Description (provided by the hotel):
- The Neptune Paradise Beach Resort & Spa is set in a beautiful tropical garden. The 92 rooms are in makuti roofed cottages bungalows with only 4 rooms per unit. This gives you a relaxing and quiet holiday. Restaurants and bars form a perfect match between hotel and nature and offer a real African atmosphere. The Resort is located at the South Coast at the famous Diani Beach. Mombasa town at ca. 40 km, Moi International Airport at ca. 45 km and the nearby Ukunda Airstrip is only ca. 8 km away. ... more less
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- Also Known As:
- Sentido Neptune Paradise Hotel Diani
- Neptune Paradise Village Hotel
- Neptune Paradise Village Ukunda