We spent a week at Sentido Neptune Village Resort. The reception area on arrival seemed promising with some nice loungers, comfy chairs and a water feature, but when we were shown to our room I was shocked. The room was not clean with two single beds instead of a double and only one thin pillow on each bed (we asked for a second pillow but weren't given one). The fridge door was broken and didn't shut properly, the air conditioning was on its last legs and made a horrendous noise which kept us awake at night, the mosquito net had holes in it, the bathroom was cramped with dirty grouting on the tiles, and the room had none of the standard little extras like a hair dryer or a box of tissues. We were dumped in our room by a member of staff and given no information on the layout of the resort, where the pool/bar/restaurant was, what other things were on offer, and there was no information folder in the room.
The drinks in the bar were not good. The beer was watered down and flat half the time, the soft drinks were not fizzy at all (diet coke is not included in the all inclusive deal), the house red wine is untouchable and tasted like paraffin, and the house spirits were disgusting. Serving beer and soft drinks in such small glasses was ridiculous in such a hot country; you might as well order several for yourself on each trip to the bar. Bottled mineral water is not included, but you can fill up your own bottle from the water coolers once you've purchased one, but it was never chilled and was at air temperature.
That said, the food was not as bad but it did get repetitive by the end of the week. The popularity of the pasta station spoke volumes. I was very disappointed by the lack of fish/seafood on offer when the resort is next to the sea - grilled perch was the only fish on offer and on the menu every lunch and dinner and when you only saw a couple of people take some, it made you wonder how fresh it all was when it was still on the menu day after day. The cold puddings were all very gelatinous and all tasted the same - stick to the hot local puddings which are much better. The best food was the stuff that was cooked fresh in front of you. With three Sentido resorts on the same site, when you stay at the Village Resort you are allowed access to the facilities in the Village and Paradise resorts, but not the Palm Beach resort; the bar and restaurant in the Village and Paradise resorts serve the same food and drinks, but the decor and atmosphere in the facilities in the Paradise resort are much nicer so we spent most of our time in there.
The hawkers on the beach were pests and ensured that no-one could relax and enjoy the beach. Everyone sticks to the loungers in the resort grounds and makes a mad-dash to the sea when you have a clear run without any hawkers trying to sell you safari trips and the like. The monkeys that hang around the resort are also annoying and are never going to disappear when so many people feed them.
The evening entertainment was pretty dire and the pools were always cleaned around dinner-time so when you walked to dinner you walked past the pools and saw big piles of dirt and grime which had floated to the surface after the treatment chemicals had been added - it certainly doesn't make entering the pool the following day seem very appealing.
The best bit about our stay was the palm weaving session one afternoon where the gardeners and animation team showed us the way things are done in their own culture.
This will be my first and last stay at a Sentido resort, and overall it was very disappointing. Having had a sneak peek at the Sentido Palm Beach resort next door, if you are considering staying here, then pay an extra £100 per person per week and stay there, it's much nicer.
- Official Description (provided by the hotel):
- The Neptune Paradise Beach Resort & Spa is set in a beautiful tropical garden. The 92 rooms are in makuti roofed cottages bungalows with only 4 rooms per unit. This gives you a relaxing and quiet holiday. Restaurants and bars form a perfect match between hotel and nature and offer a real African atmosphere. The Resort is located at the South Coast at the famous Diani Beach. Mombasa town at ca. 40 km, Moi International Airport at ca. 45 km and the nearby Ukunda Airstrip is only ca. 8 km away. ... more less
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- Also Known As:
- Sentido Neptune Paradise Hotel Diani
- Neptune Paradise Village Hotel
- Neptune Paradise Village Ukunda