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Riad El Aissi
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Reviews (241)
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Reviewed 24 December 2013

The Riad El Aissi falls somewhere between a farm stay and summer camp and comes as something of a surprise. It is on the outskirts of a village a few kilometres outside of Taroudant and is a working citrus and banana farm. The buildings date from the 1930s, sprawl around charming internal gardens (citrus trees, flowers and turtles), and are in fairly original condition, although there’s a modern swimming pool, a roof terrace and a salon/library. There is a delightful outdoor terrace where one can take meals (it was too cold during our stay for us to eat there) and a walking path through the gardens and citrus groves. We were in the “pink room”, which, while far from luxurious, was thoughtfully decorated in a combination of Moroccan and international kitsch, and was, of course, painted bright pink. The bed room and bathroom were both spacious but, being on the ground floor next to the entrance, not very private, although we eventually found there were external shutters which could be closed at night so other guests couldn’t see into the bedroom. There was a big bed and two singles, an ornate wardrobe, tile floors with scatter rugs and various mirrors and paintings. The TV didn’t work, but the air conditioner did, so we were not cold. The lighting was good, with good reading lights near the bed. There was a huge shower with two large towels, but no bath soap or shampoo were provided, although there was a bottle of liquid hand soap on the sink. Water was hot but the water pressure very poor. Continuing the “pink room” theme, the toilet paper was bright pink, which seemed a nice touch. The property is on a septic system, so a complimentary bottle of mineral water was provided in a small room fridge. Service was rather uneven – we were met on arrival by a staff member who did not appear to speak either French or English and disappeared after leading us to our room, leaving it to our driver to show us around, deal with the registration forms and take our dinner order. However, when we mentioned the problem with the TV, a repairman was immediately called. A charming cat, a large, friendly dog and an attentive pea-hen shared door duty and escorted us to meals. Restaurant staff were helpful and a spare towel was immediately delivered in response to our request. Meals were served promptly and the food was pretty good, especially the super-fresh orange juice at breakfast. Although there was supposed to be wifi in the restaurant and by the pool, it wasn’t working and we were told that it rarely does. Our tour company had booked us in to the Riad El Aissi for two nights and, once we got over our initial surprise and relaxed into the rhythm of the place, we enjoyed our stay. We think you will too.

  • Stayed: December 2013, travelled as a couple
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1  Thank Ozday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2013

We have travelled to many countries and just spent 2 weeks in Morocco. We have never had the terrible experience we had in this place. To begin with it is not sign posted, out of town, and difficult to find. We were greeted in the car park and brought through a dark area (reception??) to the first room on the right--Rose Room. Once the door was opened I immediately commented to our driver that it smelled like deodorizer from a public WC. There was a TV but it did not work and a toilet seat not fully connected so that it was a real ride. Dinner was awful. We turned down the familiar tagine poulet and also the meat (goat) tagine and chose the pastilla. The salad was fine but the pastilla looked like the Atlas Mts. in winter (covered with snow) but no amount of powdered sugar could compensate for the inedible tasteless, pasty filling. Sooo, we had small salad tasting as dinner. We would like to know where the dining room they show on the website is as all we were shown was a room with tables covered in plastic cloths. At breakfast, the man that 'greeted' us stood shoulder to shoulder as we walked around the small breakfast buffet watching everything we selected to eat. Was he going to check our pockets?? Not very relaxing. When we met our driver, he asked how we slept.....as he was awake all night with mosquito bites (we hoped they were mosquitos). We kicked the dust from our shoes and were only too happy to leave. The only reason it got one star was because the pool area looked nice.
Last comments--the only accommodation where we were not greeted with tea and only place not to document our arrival on the government form!!

  • Stayed: September 2013, travelled as a couple
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1  Thank starmc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
latifaa, Responsable relations clients at Riad El Aissi, responded to this reviewResponded 13 November 2013
Google Translation

Firstly , we are very sorry that your stay at Riad Elaissi was not to your liking. We strive to adapt to the tastes of our customers and sometimes there are exceptions .

However, we noticed that you failed to mention one detail that you probably very displeased ( that's the impression you clearly meant us).

Indeed, the restaurant , you seemed very upset when the server told you that it is forbidden to drink alcohol bottle that you brought with you . We understand that this is frustrating for you , since , you really need to drink this bottle of alcohol , alcohol bottle you brought in your luggage carefully and you rejoice to drink it in the restaurant of the Riad Elaissi , alcohol free and open to the public . We are also very confident that this is what has clouded your vision RIAD Elaissi and spoiled your stay , we are also sure that if the server you have left your drink bottle in the restaurant (alcohol free and open to the public ) you would have loved our reception, our room, our tagines , salads, pastillas, etc ...

RIAD Elaissi is a guest house and a restaurant . The guest house is open to residents ( persons who have booked a room / suite ) and the restaurant is open to the public.

The restaurant is alcohol free and in Morocco, to serve alcohol must be a government license , license we do not have. The restaurant is open to the public, we will welcome residents RIAD Elaissi, neighbors, villagers, visitors to Marrakech , Agadir , Taroudant and around the region. These visitors come and come back, as a couple or family to enjoy the nature, the view of the Anti-Atlas , enjoy a good tagine of kid and have a good time .

The RIAD Elaissi restaurant can not afford to let you drink your bottle of alcohol , first of all because it is illegal, and secondly because if we do it with you, we will have to do it with everyone ... we let you imagine what it will give .

Let's talk about the guest house , all of our rooms & suites have patios, with a lounge areas outside each room. RIAD Elaissi also offers its guests 3 large private terraces with lounge areas and panoramic views of the Anti-Atlas . We would also really like that you can enjoy the private property of 19 acres of citrus that was available and do a ride with bikes also available.



translated from french version:

Tout d'abord, nous sommes vraiment désolés que votre séjour au RIAD ELAISSI n’ait pas été à votre goût. Nous nous efforçons de nous adapter aux goûts de nos clients et parfois, il y a des exceptions.

Cependant, nous avons remarqué que vous aviez omis de mentionner un détail qui vous a sûrement très déplu (c’est en tout cas l’impression que vous avez donné à notre équipe).

En effet, dans le restaurant, vous nous avez semblé très énervés lorsque le serveur vous a informé qu’il est interdit de boire la bouteille d’alcool que vous avez apporté avec vous. Nous comprenons que cela soit frustrant pour vous, dans la mesure où, vous aviez vraiment besoin de boire cette bouteille d’alcool, bouteille d’alcool que vous avez précieusement amené dans vos bagage et que vous vous réjouissiez de déguster dans le restaurant du RIAD ELAISSI, restaurant sans alcool et ouvert au public. Nous sommes d’ailleurs très convaincu que c’est ce qui a obscurcie votre vision du RIAD ELAISSI et gâché votre séjour, nous sommes aussi très sûr que si le serveur vous avez laissé boire votre bouteille dans le restaurant (ets sans alcool et ouvert au public) vous auriez adoré notre réception, notre chambre, nos tagines, salades, pastillas etc…

Le RIAD ELAISSI, c’est une maison d’hôte ainsi qu’un restaurant. La maison d’hôte est réservée aux résidents (personnes ayant réservé une chambre/suite) et le restaurant est ouvert au public.

Le restaurant est sans alcool et au Maroc, pour servir de l’alcool il faut une licence du gouvernement, licence que nous n’avons pas. Le restaurant est ouvert au public, on y accueille les résidents du RIAD ELAISSI, les riverains, voisins, villageois, des visiteurs de Marrakech, Agadir, Taroudant et d’un peu partout dans la région. Ces visiteurs viennent et reviennent, en couple ou en famille, pour profiter de la nature, de la vue sur l’Anti-Atlas, savourer un bon tagine ou gigot de chevreau et passer un bon moment.

Le restaurant du RIAD ELAISSI ne peut se permettre de vous laisser boire votre bouteille d’alcool, tout d’abord parce que c’est illégal, et ensuite parce que si on vous laisse, on sera obligé de le faire avec tout le monde… Nous vous laissons imaginer ce que ça va donner.

Parlons un peu de la maison d’hôte, toutes nos chambres & suites donnent sur des patios, avec un espace détente devant chaque chambre. RIAD ELAISSI met aussi à disposition de ses hôtes 3 grandes terrasses privées avec des espaces détente et vue panoramique sur l’Anti-Atlas. Nous aurions aussi vraiment aimé que vous profitiez de la propriété privée de 19 hectares d’agrumes qui était à votre disposition et que vous y fassiez un tour avec les vélos également à disposition.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 November 2013

We stayed here enroute with a Desert Majesty tour. A mix up with rooms to start with (two family's 4 and 2) and 2 rooms of 3. The rooms we ended up with we're damp and musty. No soap provided for the bathrooms (asked 3 times before we finally got some).
Nice setting with pool gardens and orchards, but the rooms all a bit run down and in need of a good clean and tidy up.
Bedding was clean.
Dinner and breakfast were good.
Riad was out of town, a drive, so we didn't go the the medina in the evening, which we would have liked to do.
I'm sure there are better Riads to stay in the area.

Stayed: October 2013, travelled with family
Thank Ewen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2013

We stayed here for 2 nights as part of a Desert Majesty tour. The rooms were beautiful, the food excellent and the staff could not have been more welcoming and helpful. After a couple of nights in the desert, it was a perfect place to relax in the lovely gardens, watching the birds. Highly recommended.

  • Stayed: October 2013, travelled as a couple
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Thank Anthony H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 March 2013

We stayed here while on a tour and knew it was out of town, and we had transport anyway, so its location was fine for us. The setting is lovely, though unfortunately we had horrible weather during our stay and couldn't see the mountains or use the swimming pool. We couldn't believe our luck when we saw our room as it was huge and attractively decorated in traditional style and had a four-poster bed. The wooden double doors opened onto a sheltered patio area, with comfy seating, and a beautiful courtyard with a fountain, orange trees and tortoises! The scent of orange blossom was lovely. The restaurant food was good and the staff super-friendly. Recommended.

  • Stayed: March 2013, travelled as a couple
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1  Thank ALISON W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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