We booked directly with the hotel; emails were answered promptly and efficiently and we were given a 10USD discount for booking online. We opted for a taxi transfer from the airport to the hotel for which 10USD was added to the hotel bill. Upon landing at the small airport and collecting our luggage, we were signposted to a taxi by a woman holding a piece of paper with my name on it, and 20 mins later we were at the hotel. A member of staff was waiting at the gates to greet us and take our luggage to the room via a handcart as we were beckoned towards reception. We were welcomed by a fellow Brit called Thomas, who quickly offered us the evening cocktails which were doing the rounds, a map, and a tour of the hotel grounds before been shown to our room.
We'd booked a large sea view room, which had a lovely shared terrace outside with a bench, table and chairs and a couple of sunbeds which got the evening sun. Inside there was a four-poster double bed and a four-poster single bed, seating area with a couch, chairs and table, kettle, teapot, cups and loose-leaf green tea, and wardrobe containing an electronic safe. There were plenty of clothes hangers in the wardrobe (bonus!), and a couple of pool towels. The bathroom was fairly rustic, consisting of an indoor room with sink, mirror, shaving socket, toilet, then a sliding door took you to an outside shower. Two toothbrushes and a tube of toothpaste was thoughtfully provided, as was shampoo, shower gel, cotton wool pads and cotton buds. There was free wi-fi provided.
There were about three rooms next to ours and we all shared the same strip of terrace. The hotel had two lovely pools, one adult pool and a shallower pool, then stairs lead down to the hotel restaurant where breakfast is served. The breakfast selection was fine, with fresh fruit, fresh juices, coffee, tea, lovely fresh bread rolls, cheese, ham, eggs cooked to order, bacon cooked to order, pancakes, freshly made jams, and a small hot selection such as noodles, rice, pho, etc. The staff at breakfast and in the restaurant were generally very helpful and friendly, and happy to try to practice their English.
There were plenty of sunbeds around the pools, and also on the beach, the pool getting the morning sun, the beach shady until the afternoon, although we appreciated the shade on the beach. The beach outside the hotel is quite a narrow strip of sand, but the staff keep it very clean. There is a stinger net in the sea, and due to the choppy seas and wind that blew debris and jellyfish into the net, the staff made a superb effort to clean the sea and expel the jellyfish.
Location is great, with a few beach restaurants nearby, and plenty of restaurants on the main road into town. A walk into town down the road took about 30 mins. There is a small shop just outside the hotel where you can get drinks, snacks, laundry done, book trips etc, the shop owner will make herself known to you! If you want a bit of night life, Rory's Bar is about a 15 min walk down the beach, or a 25 min walk down the road if you don't want to get covered in sand.
We had a couple of issues when we were there; the hotel safe refused to open showing an error message - one of the managers quickly sorted this out with his magic key. We also had an issue with hot water which we reported to reception and again it was sorted out quite quickly. The hot water is provided by a shower heater unit and it kept cutting out - switching the unit off and back on seemed to get it going. We had a couple of power cuts, but hey, it's SE Asia, these things happen, and the hotel generator soon kicked into life.
Our flight wasn't until around 4pm and check out was at 12 noon, but the hotel kindly let us keep the room at no charge until 2pm. If the room wasn't available, they said they'd arrange for a room to be made available so we could have a shower before departing. Transfer back to the airport was again another 10USD.
We had a perfectly enjoyable stay and would happily return. If you're going from the UK, please take Thomas some Salt and Vinegar McCoys crisps!
- Official Description (provided by the hotel):
- 58 comfy air conditioned rooms, many with internal connecting doors and all with verandas. Nestled in gardens of spices and flowers from our own collection. Infinity pool overlooking the sea, full Asian/Western breakfast and our special menu of fresh Vietnam-Mediterranean food. Evening films projected outdoors, daytime sun and beach. Tours of our own Spice Plantations for guests only, and all other services available, with Big Smiles. ... more less
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- Also Known As:
- Cassia Cottage - The Spice House Hotel Phu Quoc Island
- Cassia Cottage Phu Quoc Island/Duong Dong
- Cassia Cottage Hotel