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“Best of Phu Quoc”
5 of 5 bubbles Review of Cassia Cottage

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Cassia Cottage
Ranked #3 of 44 Hotels in Duong Dong
Certificate of Excellence
Copenhagen, Denmark
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Best of Phu Quoc”
5 of 5 bubbles Reviewed 5 March 2010

We stayed for a week in beach house 2 in February - a two bedroom villa with plenty of room for a family of four and a huge shady terrace and private section of the garden. The stay was the treat for the children after having travelled through Vietnam. We truly enjoyed everything - our air con was working very well and we slept like babies.
The staff did their utmost to meet all our requirements - when we asked for yoghurt for the kids for breakfast we had homemade apple yoghurt made by the very friendly staff the following morning. Delicious - just like the rest of the meals we had in the spice house. It's not the cheapest on the beach but a very nice alternative to traditional vietnamese food like served in the night market in town. Don't miss the barbecue night on the beach...
We were definitely relaxed after a week a Cassia Cottage - enjoying the beach life and the beautiful surroundings (watching the gardeners climbing up the coconut trees to cut down the coconuts to prevent accidents was impressive). The pool is small but fine for afternoons in the shade.
Don't forget to rent a motorbike and spend a day or two sightseeing the island - pay a visit to Sao Beach and enjoy the lovely water and sand - before the international airport opens and changes everything....

  • Stayed February 2010, travelled with family
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1 Thank SuperSigne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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wales
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 1 March 2010

We stayed at Cassia Cottage in January which was the end of our journey in Vietnam. After much research on Trip Advisor we booked Cassia Cottage based on the reviews but we were a little disappointed with certain aspects of the accommodation.

We were made to feel very welcome on arrival and check-in didn’t take long. They take your passports and plane tickets to put in ‘safe - keeping’ and you don’t get them back until you check-out. As the rooms have no ‘western style’ security safe, only boxes locked with a key, it may be no bad thing. We stayed in a beach front room which overlooked the pool and had views to the sea. The room had its own seating area outside including sun-lounges and was within metres of the pool so if you were feeling lazy you didn’t have to move far. Beach towels were supplied.

The resort was well positioned on Long Beach and the frontage was always clean unlike some areas of the beach which were really dirty and full of litter (and other deposits left by dogs!). We only swam in the sea once as it didn’t seem very clean. My thoughts are, if the beach isn’t clean then the water isn’t clean – may not be logical but that’s what I think.

The main negative opinion I have is the bathroom which is why I have marked it down! I defy anyone who has stayed recently to describe the bathroom as adequate even in the basic sense. I question how Cassia Cottage can guarantee that the bathrooms, in their current state, are up to standard. The way that they are decorated (concrete walls with pebbles on the floor and walls with no tiling) prevents them being cleaned adequately between guests. The shower itself was not much more than a trickle - a chore when you’ve spent the day at the pool/beach. . Maybe some bathrooms are better than others but they need to be brought up to basic standards. As mentioned in a previous review the towels and linen could do with replacing.

Breakfast was plentiful with a good choice but remember to ask if there is something you would like, especially if it is not on show as they are very obliging. We ate at the restaurant most lunch times and thought the food was good quality and reasonably priced compared to other beachfront restaurants.

Beware of Europeans ( I’m one but not guilty) reserving sun beds around the pool by putting towels on the bed and then going to lie on the beach to return to the pool at sunset. There are only 4 -6 sun beds around the pool so it was quite entertaining to watch from our room who had the beds first! Management take note! There is very limited in-room tea/coffee facilities. They only supply their own speciality loose tea. No coffee or milk supplied. Kettle/water heater is something out of the 60/70’s.

Mosquitoes are a problem in high season. The rooms do not have mosquito screens on windows or doors (big gaps under doors) but the beds do have mosquito nets. After a couple of nights we noticed that other guests had electric ‘mozzie zappers’ outside their rooms and we asked for one at reception. They did supply one which was delivered every evening but I think it should be a standard provision rather than have to ask. Take any 'mozzie' deterrent that you can.

I would definitely book a sea view room again rather than a garden room. However,
to maintain its place I think Cassia Cottage needs to raise its standards if they are charging $130 per night (sea-view) high season.

  • Stayed January 2010, travelled as a couple
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Helpful?
Thank WalesWales11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
116 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 296 helpful votes
5 of 5 bubbles Reviewed 28 February 2010

Great experiences from past guests on trip advisor convinced us make Cassia Cottage our final stay on a 5 week tour of Cambodia and Vietnam. When we booked Cassia cottage we were looking for a nice clean, small but friendly spot on the beach with A/C that offered value for money spent. Cassia Cottage delivered. We stayed in B1 a large sea view room, perhaps too large for the A/C which struggled to cool the room. The room faces the west and management cools the roof with water in the afternoon. The staff get an ‘A’ for effort in attempting to get the room cooler, which was a challenge. The room was comfortable with a large en-suite, two beds & a fridge that chilled beer and water in the semi cool room. One big advantage to our room is that it backed unto the reception which meant that high speed internet was available in the room – the negative of backing unto reception was we could hear the staff setting up breakfast early in the morning, which was not an issue with us being up at sunrise risers.

We found Cassia Cottage simply decorated & comfortable, the eager helpful & friendly staff combined with a great management team made our stay special. We rented scooters and toured the island; we have great memories of touring the dusty red dirt roads in search of a private beach, visiting pepper plantations, driving through simple fishing villages connected only by foot bridges and only accessible by scooter. With miles of untouched beaches, by far the greatest benefit of the scooter was the freedom to tour around in search of a different private beach daily where we could soak up the sun and cool off in the cool ocean all in complete privacy.

During our one week stay, we booked two private boat tours, one to the south and the An Thoi islands, the other to the North towards Cambodia. We really enjoyed the snorkelling and views from the upper level of the boat on the North tour. Each boat tour was in a fully staffed large private boat which included a sea food lunch, all for the bargain price of $130. The great thing about Cassia Cottage is they have preferred suppliers for scooter and tours, but they never mark up or profit on the price of a tour.

Cassia cottage may not be everyone; there is no TV, luxurious furnishings or spa. Yet right on the beach outside the resort one can enjoy a beach massage for a few dollars or splurge and enjoy a slightly upscale experience either at Mai Spa or Ven Spa, both just a short walk up the beach, or short scooter ride if one does not want to walk back in the hot sun after a massage. We tried them all experiencing a variety of foot,
Vietnamese and Thai massages at various prices and found them all great value for the money.

We dined every night at Cassia Cottage. Cassia has a great selection of sea food, tasty Vietnamese meals as well as sandwiches and hamburgers for the less adventuresome. The food was delicious and the menu selection vast enough that we never felt like we were dinning on the same meal twice. The weekly (Tuesdays) seafood BBQ on the beach is not to be missed! The best part is Cassia Cottage guarantees that all their food is MSG free.

When staying at Cassia Cottage or anywhere on Phu Quoc as well as most places in Vietnam, always keep in mind that Vietnam is learning tourism; it is all new to the people. All staffs at Cassia Cottage were friendly, fun to be around and always ready to help. Get to know them they are fantastic people, and they do a really fine job for meagre pay. Yes they do make mistakes from time to time, but the new management team of Philip and Anna do a fantastic job of working with staffs and guests to make everyone’s experience a great one. At breakfast we could always count on Anna and Philip being around to help us plan our day, offer advice, or deal with any concerns we had. During the day one or both of them were always ready to help with any issues as well.

We want to thank everyone at Cassia for a great week, everyone from the gardener, cooks and maids to management are to be commended for helping to make Cassia a memorable stay. We had a wonderful experience at Cassia Cottage & would stay there again!

  • Stayed February 2010, travelled as a couple
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Helpful?
1 Thank andy.karla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halden, Norway
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 26 February 2010

Stayed at Cassia for a week in February 2010, it really is a special place. Nothing like it on this beach. Though it is not just actually in the sand, as Sea Star is, but it has a wonderful garden, pool and views, at least from the beach houses and the sea view rooms. The construction of the rooms gives the AC a hard time to keep the room cool enough, try to switch of the fan, it helps. The matresses in the beds are a bit hard. Try the coconut milkshake and get the feeling of a tropical paradise! Wonderful!

  • Stayed February 2010
    • Value
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Helpful?
Thank reisemamma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 17 February 2010

We chose Cassia Cottage as a result of reviews on Trip Advisor and we were not disappointed. All accommodation is in single storey bungalows dotted around the beautiful gardens. Try for a room near the pool/beach although it doesn't matter too much . Good beds,pillows A/C or fan (or both if you really want to use electricity). Staff let down mosquito net every night and you do have mozzies come dusk on Phu Quoc even in January. Adequate en-suite. Wonderful buffet breakfast with fruit juice 'mocktails' great fruit, cereals, home-made jams plus bacon eggs, cheese ham etc. Guests came in many guises; couples old and young and families with small children (probably not enough for teens to do ).

The staff were wonderful, friendly and helpful in the extreme, which contributed to the peaceful atmosphere. There are plenty of nooks and crannies to lounge about in during the day, so it feels like your own private villa. White sands on a shallow sea make it safe for children, although Phu Quoc can have a jelly-fish egg problem which means you may have to make do with the pretty infinity pool. Smaller than in other hotels, but then Cassia Cottage has only 18 rooms.

Food was pretty good too ( try the garlic prawns) and very reasonably priced at around £6.00 per head, compared to the glitzier places which were charging more than twice as much, including beverages, ie 40,000 dong for a .5 litre bottle of water as compared t o CC's 19,000 (65p) for 1.5 litres. You can eat in the garden, by the pool or on the beach - pretty amazing on a warm night with the sky full of stars and all to be seen are the lights of the fishing boats. They have a tasty sea food buffet once a week for $15

If you tire of eating in, a short stroll up the beach takes you to many other good eating places, including the famed La Verandah which was very beautiful, although I preferred the intimacy (and the prices) of Cassia Cottage.

Do your sight-seeing ( and shopping) on mainland Vietnam and then have a chill out in this little gem, as we did. Bliss!

  • Stayed February 2010, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank SandiBUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 16 February 2010

What is there not to like about this place?

Staff are fantastic, apartments are clean and hidden away in the garden with fantasticly comfortable beds, beach is clean, food in the Spice House was good enough to stop us from venturing elsewhere during our 4 day stay, and you can eat dinner on the beach.

This was the last 4 days of our honeymoon and I'm so glad that I picked Cassia to round it all off.

The staff even phoned Vietnam Airlines and arranged for us to fly out half a day later, reducing our wait time in HCMC for our flight home, and adding half a day to our honeymoon. They couldn't have been more helpful!

  • Stayed February 2010, travelled as a couple
    • Value
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Helpful?
Thank Cookie1712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charleston, SC
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 7 February 2010

My wife and I spent four nights at Cassia Cottage and I have no doubt that it must be among the best hotels on Phu Quoc. A short 10 minute ride through Duong Dong from the airport, Cassia Cottage lies south of most of the accommodations at the northern end of Long Beach. Upon arrival, we were met at the gate with refreshing cold towels and welcome drinks and then escorted to the breakfast area for some fresh fruit and a quick run through the paperwork and a brief introduction to the resort. We were in a fantastic cottage set off in a secluded area of the resort and when we opened the door, we were surprised by a festive bed decorated in the Vietnamese style with tinsel, colored lights, and happy honeymoon spelled out in leaves and flowers on the mattress. This is just one example of the thoughtful service that continued throughout our stay. The luscious tropical grounds are well maintained by a staff of tireless workers. The resort's restaurant serves quality food at a fair price and, while we ventured out a couple times, we were quite happy eating at the resort for most our meals. We tended to sit out on the resort's beach loungers during the morning and retreat to the pool in the afternoon, which made for some very enjoyable days. Be sure to rent a motorbike through the resort and go out for a day of biking. We went to the northwest for some deserted beaches, a seafood lunch, and interesting rides through small villages and pepper plantations. I would definitely stay at Cassia Cottage again if we returned to Phu Quoc.

  • Stayed February 2010, travelled as a couple
    • Value
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Helpful?
Thank sirbigspur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cassia Cottage

Property: Cassia Cottage
Address: Cassia Cottage Road | Ba Keo Beach, Duong Dong, Phu Quoc Island 10000, Vietnam (Formerly Cassia Cottage - The Spice House)
Phone Number:
Region: Vietnam > Kien Giang Province > Phu Quoc Island > Duong Dong
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Luxury Hotel in Duong Dong
#3 On the Beach Hotel in Duong Dong
#3 Spa Hotel in Duong Dong
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Cassia Cottage 4*
Number of rooms: 58
Official Description (provided by the hotel):
58 comfy air conditioned rooms, many with internal connecting doors and all with verandas. Nestled in gardens of spices and flowers from our own collection. Infinity pool overlooking the sea, full Asian/Western breakfast and our special menu of fresh Vietnam-Mediterranean food. Evening films projected outdoors, daytime sun and beach. Tours of our own Spice Plantations for guests only, and all other services available, with Big Smiles. ... more   less 
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Also Known As:
Cassia Cottage - The Spice House Hotel Phu Quoc Island
Cassia Cottage Phu Quoc Island/Duong Dong
Cassia Cottage Hotel

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