My Husband and I have just literally returned from 11 nights at Carlisle Bay - I had read previous reviews before booking the hotel and was worried about the comments of families there however we booked out of school holidays and were lucky in that there was minimum children there - of course we did still have the occasional family - British I am shamed to say who still allowed their children to run around the breakfast room whilst the poor staff were carrying hot drinks but this really was one family who left quite early in our trip.
We found the Carlisle Bay to be an excellent choice of hotel - you honestly will not find a friendlier and more helpful bunch of staff anywhere and they all seemed to really enjoy working there. From everyone from the gardener to the concierge staff everyone greeted us and asked how our day had been - they were excellent. I read an earlier comment on here where someone said only 2 out of 10 staff were friendly - I can only assume the guy walked around with his eyes closed as we never found one member of staff who I could say was not friendly.
The room was more than we had hoped - we stayed on the top floor of an ocean suite - it was really quiet which we wanted - the cleanliness was excellent -the room was a really good size and the view was overlooking the beach and sea - we honestly could not have wanted more from the room.
We made full use of the spa - had massages, facials, hair styled and Reiki healing and they were all excellent. I had Peggy for my Reki and hair styling and she was so friendly and very professional and really made me feel at ease. My Husband had reflexology twice as it was so good. The spa was worth every penny.
We learnt to use the Hobie Cat from the watersports - something that has been available at many hotels we have stayed in the past but I have never felt I wanted to do it - again the staff there were excellent.
Both restaurants were really good - a full choice of dishes and we only left the hotel once for lunch.
Staff that really stood out at the resort included Myrleen - a waitress in the restaurant who went out of her way to accomodate us, Michael - the main barman was excellent as we used to sit at the bar and have a drink before dinner, Vaughn on the beach could not have done more for us and Hilma and Barrymore both excellent on the beach and as I said Peggy in the Spa.
The concierge were also excellent - I needed some antibiotics whilst there and I had a call from a Dr and the antibiotics in my hand within an hour - all arranged by the concierge. Better service than I would get in the UK and not the sort of service I expected from a small island but the hotel obviously has everything set in place for guests who may fall ill during their stay.
The only criticism I would have is that there is a tray charge if you want breakfast (or whichever meal) in your room however some guests felt they did not want to eat breakfast in the restaurant with small children basically as the parents seemed to ignore the children and play on their phones so I didn't think for breakfast the other guests should be penalised - however I would like to say when we stayed there it really was one family in particular who were only there for 5 days of our stay.
I am not sure I would want to stay at Carlisle Bay during the school holidays as I feel it would be too busy with children - as long as guests know this before they book I don't feel they would have a problem as the hotel does separate families from adults only on the beach but the restaurants may be busy - in saying this we are already planning to return at a time which will not be busy for families and would not hesitate recommending this hotel to our friends. The staff give the hotel a great atmosphere as they cannot do enough for you which made our holiday!!!
- Official Description (provided by the hotel):
- Carlisle Bay on Antigua is one of the leading luxury Caribbean resorts, its accommodation designed to allow for both families and couples to holiday in peace. Both kinds of traveler have a dedicated end of the resort, which allows for everyone the tranquility of the spectacular beach. ... more less
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- Also Known As:
- Carlisle Bay Antigua Hotel Saint Mary`s
- Carlisle Bay Hotel Antigua
- Carlisle Bay Resort Antigua