Well where to start to from..Me and my Husband spent unfortunately 6 nights there,from 31st Jan to 6th Feb.We had requested for early check in through Booking.com, as well as transportation to and from airport...Transportation was there upon arrival, even though i had to call several times before our trip to ask for acknowledgement and confirmation via email(which never happened.)When we arrived i was shocked.The reception was so small, dirty, unprofessional,inoperative, the decoration was ugly.We had to wait 2 hrs for checking in, with no update from any of the staff, including the manager who was busy to plug a tablet in his desk..After that,we entered the room.Welcome to prison..Small,humid,,no drawers,cheap,chipped walls and wardrobe full of bugs running around.The garden view,was the huge parking that the hotel had, and some lovely cars standing there.What a view?the A.C was terribly noisy,licking, the tab was clogged and if you wanted to wash your face you had to pray for the water not to come out and flood the room.After taking our first shower, we saw that the room was flooded because the drainage system is not working at all.The staff was tottaly unprofessional, and unfriendly . We asked from the hotel to rent a car and they called,their colleague Julio who takes us to the parking, gives us a daihatsu, there was no option to choose for us, smth like take it or leave it.My husband started taking photos of the car, where it was damaged, and then he started it and we saw that the fuel tank was empty.I said"sir why is the fuel empty?" he started shouting at me in front of my husband, saying that people rent the car full fuel and then return it empty.we fulled the car and went around for 2 days,the fuel cost was 40 euro so on day of returning the car i asked from Julio to refund us the fuel money,since the fuel was still full.He started again shouting and talking really bad,and when i complained to the reception No one apologized, no one asked from their partner a solution, and nothing was done.All the elevators were out of order,and on 24 JAN there was a reply from the manager to another customer saying that the problem was fixed..l...The room was cleaned daily upon request, nothing was replenished correctly, sometimes we were missing cups of coffee,spoons,,towels,soap was never replenished,sheets where never changed.The quality of food was just bad, we went for break fast one morning and there was a bird flying and sitting on the pastries and cornflakes, where no staff tried to take it out,so we ended up eating croissant wth bird pooh,the floor was full of wheat flour and it was white and slippery and the staff was just laughing about it,the only elevator working was used to transport garbage and then people where taking it to go to their rooms, the floor was full of garbage and the smell was just awful.Internet, in 2014 was not free, and even though we paid for a daily use, the signal was not strong enough all around the hotel and in the room.The staff was always unhappy no one smiled at you while walking around, no one was talking to you in a professional manner.The hotel claims that has 3 different restaurants, but the truth is that it is only one haul with awful chairs and tables,dirty and you cannot understand any difference between the "restaurants".We met different groups checking in and for each group there a different service.The lucky ones got wet towels to clean their hands, others just juice, and others just NOTHING.There were many Chinese that time and staff was talking bad for them to us saying that Chinese people are stupid and they don't speak English.Professional way to talk about your customers.Thank god, we went to Le Meridien Fisherman's Cove for drinks and food, since they did not have any room for us to stay in.There is a huge huge difference between these two hotels.and they have just one star difference.(????!!!!) and Internet is free there.for everyone.Residents or Not.As well as the perfect customer service from reception,restaurant,staff. If you don't have the budget to stay in Le Meridien or similar 5 star Hotels, it is better to go camping on the beach, instead of choosing The Coral Strand...
Keep up the hard work.
PS:A few words about us: We have traveled in more than 42 countries and stayed in several hotels all over the world, we are members of Le Club Accor Hotels and we will never come back or suggest the Coral strand.Please check the pics we uploaded under name Nandiab
- Official Description (provided by the hotel):
- The Coral Strand Smart Choice Hotel stands out with a completely new hotel concept for the Seychelles: Premium comfort at an affordable price. The island's best value-for-money is located at the absolutely best area directly on the most attractive strip of beach in the famous Beau Vallon Bay on the largest of Seychelles' islands, Mahé. Hardly any other hotel has such a beach and ocean view. The 4 star plus hotel has 161 modern and attractively equipped rooms. There are 140 standard rooms, 4 junior suites, 21 deluxe rooms. The original Coral Strand opened in 1972 as one of the first hotels on the Seychelles. The name Coral Strand has always attracted guests with its breath-taking ocean views and fantastic location directly on the white sand beach. The last 40 years have seen a steady stream of return guests. The hotel bar with its live music has established itself as a legendary meeting point for tourists and locals. The original hotel was completely reconstructed and renovated with new design, equipment and contemporary comfort. The service offer was also completely reorganized. With the new name Coral Strand Smart Choice, the hotel now wants to offer the best value-for-money hotel in the Seychelles. ... more less
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- Also Known As:
- Hotel Coral Strand
- Coral Strand Beau Vallon
- Coral Strand Smart Choice Hotel Seychelles Beau Vallon, Mahe Island