My Husband and I spent two nights at Octopus Resort before heading to sister resort, Paradise Cove for the remainder of our trip. (also see my review about Paradise Cove - incredible).
Unfortunately, whilst we enjoyed the 2 nights there (facilities were ok, nothing spectacular but the reef there was beautiful), we were left with a sour taste when we came to check out and were presented with a FJ$1040 bill for 2 days, with all food and accommodation already pre-paid. This is around AU$689, for 2 days....
Whilst we did have a larger night at the bar on our second night, there is just no physical way we spent $689. To put this into perspective, we had larger nights and did many more activities at Paradise Cove Resort and stayed for 5 nights (6 days) and our total bill came to AU$870...
Unfortunately their billing system is just not reliable enough and seriously needs to be reviewed by the owners/management. When you order your first drink at the bar, they ask you to sign the bottom of the bill at that stage. They then proceed to add the remainder of your drinks to that docket (which has already been signed), so essentially they are able to add whatever they like to it, and you have no way at all of knowing whether it's right. I can tell you that we were completely ripped off. All you are presented when checking out is a big wad of those dockets that have very hard to read scribble on them and a total at the bottom. There's just no way of disputing that.
The only paid activity we did was the manta ray snorkelling trip which was FJ$59 per person. If we take that $118 from the total bill we're left with FJ$922 which equates to around AU$535 which they say we spent on drinks/water etc. Based on drinks being an average of around $10 each this means that we had around 53 drinks over 2 nights.... I don't think so. Considering my Husband was drinking Fiji beer majority of the time (around $5 each!) it's just astounding.
Unfortunately, there's no way we could have contested this as it would have been our word against there's and in the interest of not ruining our holiday, we didn't bother. However, it's safe to say that we won't be returning to Octopus Resort. It was a pretty horrible way to end our time there and certainly made us quite anxious about the remainder of our trip, but luckily, we needn't have been.
They need to fix their system as it is just not reliable, and they also have no way of documenting drinks that are ordered during happy hour vs normal hours.
I'd advise anyone travelling there to use caution and perhaps refuse to sign a docket until the very end of your purchases for that session (although that would likely cause a stir).
- Official Description (provided by the hotel):
- The minute you step onto the beautiful mile long, golden sand beach at Likuliku Bay, you will be on ‘Fiji Time’. You will find some of the best snorkeling and diving in Fiji, just step outside your front door. Our beautiful reef is only a few meters from the shore, and is a protected marine reserve. Octopus boasts some of the warmest, friendliest smiling faces anywhere in the world, come and meet the “real Fiji”. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Hotels.com and Cancelon so you can book your Octopus Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Octopus Hotel Waya Island
- Octopus Resort Waya Island
- Hotel Octopus
- Octopus Resort Fiji/Waya Island