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“Le Bacolet Beach Club is a quiet boutique hotel which promises more than it delivers.”
Review of Bacolet Beach Club

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Bacolet Beach Club
Ranked #1 of 2 Bacolet Bay B&B and Inns
Toronto, Canada
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Le Bacolet Beach Club is a quiet boutique hotel which promises more than it delivers.”
Reviewed 7 March 2010

My husband, daughter and I just returned from a holiday of five days in Trinidad and three days in Tobago. Several years ago we lived in Trinidad where my husband was on an assignment with a Canadian engineering company. We revisited T&T as a "trip down memory lane." Le Bacolet Beach Club (LBBC) was a pleasant contrast to the urban, traffic-laden atmosphere of Port of Spain. LBBC was a quiet haven with a lovely inspiration pool and a small sandy beach with leafy trees providing shade. Interesting rocky areas with lots of small crabs marked the sides of the little bay. The beach was accessed by walking almost 70 steep steps on the Treadmill Stairway and would be a hazard to elderly or even mildly disabled guests. I would not recommend this hotel for older people or children due to the steps and lack of a life guard at the pool and beach.

The Havana Bar and Restaurant offered a small menu of good food and attentive service. There was only one other restaurant at the Blue Haven Hotel down the road, which looked drab and uninspiring. If we had stayed longer, we would have hired a taxi and tried other restaurants in Scarborough. The buffet breakfast was fine but the same each day with hot and cold standard items. The coffee was excellent.

In regard to our rooms they were clean with nice balconies and we enjoyed the wireless internet. However, our room #16 had several problems: three yellow-black water damage stains on the ceiling near the balcony doors; bathroom sink faucet that was detached from the vanity; non-functioning electrical outlet for hair drying and shaving in the bathroom. Neither rooms 16 or 15, our daughter's room, had hot water consistently in the showers. Room 15 had hot water only on the last day of our stay. The front-desk clerk was pleasant but seemed not to know how to handle our concerns. When we asked about moving to other rooms initially, the manager informed us that the hotel was fully booked. Regarding the stains on the ceiling being spot-painted, the manager hesitated until I said that if she provided a can of paint and brush we would do the task ourselves. The manager sent someone to paint the spots. The staff at BBC responded as best they could. We really appreciated Arnold's helpfulness, in particular. Unfortunately, he could not fix the electrical outlet problem which seemed to have existed for some time. We had the sense that if no one complained, nothing would be done in order to keep the rooms fully occupied. Perhaps there will be time in the rainy season to fully repair problems in the twenty guest rooms.

The LBBC was built in 2007 but seems to need constant repair and risks becoming shabby. The hotel owner's vision may have been a five-star boutique hotel but this would have required top-quality materials to begin with (not plastic doors for the bathroom, missing soap holders in shower stalls, inadequate electrical wiring, half-inch spaces under the front doors of rooms, flimsy curtains). Overall we enjoyed our visit to Tobago but would look for another hotel, should we return one day for a visit. The island and hotel location, tropical weather, friendly people and staff at BBC made it an enjoyable destination.

  • Stayed March 2010, travelled as a couple
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Helpful?
2 Thank Travelbuff1912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Maldives
Level Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 7 March 2010

Our first impressions of the Bacolet (pron. Backolet) were fantastic - just as it looks on the web pages. We were greeted warmly by Rachel (a Tobagonian) and shown to our Superior Penthouse room - which was fabulous. As we were there for my 40th the hotel had laid on champers and a fruit plate for me, the room was strewn with flowers and the view was amazing. The bed was the most comfortable I have ever slept in - the girls kept the room nice and tidy - but they didn't seem to clean it - a puddle of beer stayed on the balcony for the duration of our stay - but who cares!

Our bathroom was fab - HUGE shower.. plenty of fluffy towells, plenty of little bottles of stuff and soap also a hairdryer. We had robes and a CD/Radio & iPod docking station + 32 inch flat screen TV. Lovely furniture on the balcony and very effective air con. There was loads of storage, a good sized safe and tea and coffee + mini bar. I was brought a iron and ironing board within minutes of phoning down for one.

The hotel is beautiful - i love the eclectic mix of the faux antique, the genuine antique and the modern. The pool is SO welcome after a hard day seeing the sights of Tobago and you're allowed to swim in it at night without being harrassed by hotel staff!

The beach is down a few steps - nothing arduous, and yes it's the Atlantic ocean not the Carribean sea, so it's a more challenging swim - however, we were there during the full moon and this will always make for bigger tides and waves, We spent an amazing night on the beach, made a fire and had a picnic - not something you could do at the likes of Coco Reef.

My thanks go particularly to Rachel on reception for her warm welcome, Karen in the restaurant who is a lovely lovely girl and makes you feel as if you really are her favourite customers, and Sari who sorted out our problems with our bill at the end of our stay with a calm and extremely helpful approach - despite the mad mexican she was dealing with at the same time..... also our little Bristolian friend who's name I didn't get - Thank you girls.

Yes there are things which could be better - and the only one I am concerned with is the restaurant prices. The food is good, the breakfast was lovely The staff were mainly not local - Karen is Tobagonian and was lovely and there was another little Finnish girl who was also a real sweetie, but Brooks was decidedly cool and didn't like being asked to return my steak to the kitchen because it hadn't been cooked correctly, and then treated me with distain each time I visited the bar for ice. The young arabic chap was ok and the little fella who's name I didn't get was far too quick to clear our plates - it felt like a fast food joint.

Our patio doors didn't lock but we weren't concerned about this as we had a safe, there was the odd whiff of drains, but we were in the Carribean during a drought, and there were a few snagging bits in the room - but I haven't stayed anywhere prettier in the Carribean and was delighted with the rooms and the hotel.

If you're thinking of staying here I would recommend two things; upgrade your room to the superior penthouse and don't use the hotel restaurant/bar unless your made of money! ( 3 courses for 2 + 2 bottles Wolfblass Shiraz = £210.. I kid you not!)

Thanks all at the Bacolet and we hope to see you again in Oct/Nov.

Stayed February 2010, travelled as a couple
Helpful?
2 Thank SaraLB70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 2 March 2010

We first stayed at Half Moon Blue in 2006 and witnessed the first clearance of ground for Bacolet Beach to be built. As we enjoyed the ambiance and simplicity of Half Moon Blue we very much looked forward to our visit to Bacolet Beach Club which is strongly marketed as a luxury boutique hotel with a high level of personal service. This could not be further from the truth and this is the key problem. Our expectations were elevated by the service we received in the past and by the prominent website invitations and beautiful pictures.

The frustrations are:

The first room (no.25) we were allocated was a very basic room adjoining reception and the balcony overlooked the reception steps and a noisy aircon unit. We were told the hotel was full but an alternative room (no.21) would be available the next day and for the rest of our stay. This room was acceptable with a reasonable view and private balcony but in no way was it luxurious. The patio doors did not lock, the main curtains were voile and did not stop the morning sunlight - there were no curtains on the other bedroom window allowing the outdoor lighting to shine through all night. The shower room was a nightmare with shoelaces for door handles, and broken fittings and we needed to request replacement soap and shampoo. The large bed and the great rattan outside loungers did not make up for these severe inadequacies.

Dogs - because our bedroom window did not shut securely, the many howling dogs woke us up most nights and particularly at daybreak around 530 a.m. Bacolet is a residential area and there are many dog owners with very noisy guard dogs.

The hotel pool and deck area looks fantastic but is totally dysfunctional. There are only a few sunshades, most broken and so small they only shade one person. In heat of 35c shade is essential and there are no trees in this decked rattan wilderness. This area is also windy and the few decent sun umbrellas were not heavy enough and constantly blew over. As a result very few people used this space and headed down to the beach where trees provided natural shade. On complaining to the hotel manager we were informed new umbrellas were on order and should arrive in 3 months!!! Half of the the rattan sun loungers were rigid, upright and uncomfortable - poor forward thinking by management here. There is no bar or food service whatsoever and to get a drink you needed to walk out of the hotel through the car park to the restaurant or way down to the beach (half way up) bar.

The beach and sea looks stunning but is shallow with huge waves constantly so no good for swimming and no snorkelling - all sand.

The beach bar is a joke. It is more a half way up the hill bar and there is no beach service and no pool service. The beach bar is a shack with limited drinks, no happy hour, no food (can order from main restaurant apparently) and a grumpy bartender.

The restaurant served very good expensive food if from a fairly limited menu but more frustrations. Do not expect friendly local service. The staff were perfunctory at best and the happy hour had so many rules to render it very annoying. It only covered house wine, beer and a few spirits - no cocktails. But most annoying of all was that you could order 4 glasses of house wine at hh prices but not a bottle. On complaining about this to the manager I was told that this policy is used to prevent abuse of the system but does the sort of clientele seeking a luxury boutique hotel go in for alcohol abuse? I was deeply offended by this response. All drinks and food are subject to a 10% service charge and 15% taxes even if you go to the bar yourself so watch out here - it is by far the most expensive place to eat and drink on the island.

Tobago is a beautiful island full of lovely local people and we toured the whole island using taxis which we found reasonable. However, do not expect lovely local people at Bacolet Beach which appears to be trying to cultivate a more trendy European air with prices and an edginess to match.

  • Stayed February 2010, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank Water03gardens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caribbean
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 26 February 2010

I took my mom and brother to Tobago for a weekend getaway and this was the hotel we chose. The room was small, but pretty enough and was big enough to accomodate 3 people though it was a tight fit. We paid US$30 extra per night for the extra bed on the floor for my brother. There was no microwave WHICH WOULD HAVE BEEN GREAT and there was a tiny fridge stocked with some snacks and drinks that we did not use.

My problem was the bathroom! The cleaning service NEVER replenished the shampoos, lotions or soaps and they were being used rather quickly since we spent time in the pool. There was no clothes iron in the room and we had to request one and iron on the bed. There was no guide to explain the television channels and no hotel guide to explain the hotel's services, policies and such.

There was a large balcony with a very nice view of the ocean - but I have had better, yet it was nice enough. There is a small private cove here, but it is unsuitable for swimming - too many rocks. Go to Pigeon Point if you want that.

Taxis were RIDICULOUS and obviously they are taking advantage of tourists. We estimated that our driver probably made US$9000 per month with the prices he was charging. I kid you not - at almost TT300 per hour, for 8 hours a day at 6 days a week? Then do the conversion. And you still haven't included tips that he may get! RENT a car - Tobago's roads are pretty good and you should have no problem.

The restaurant is very small and it is best if you make reservations. The menu is limited and the food isn't bad at all. Their mixed drinks aren't fantastic but I suggest that for the prices - have dinner in town. Like I said - not bad, but many of us I suspect have had better.

I will admit that the hotel was quiet and to me that was excellent.

  • Stayed February 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JasmineLilypad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RENE47, Director of Sales and Marketing at Bacolet Beach Club, responded to this review, 28 February 2010
Dear Mrs Jasmine, thank you for the review. While we do appreciate your feedback we were saddened with your headline announcing that you "will not return". We were naturally also surprised about your poor rating for our hotel since your comments don't seem to back it up. In your posting you wrote that our room was small (living space is 38sqm or 400sqf) but you admit that it was large enough for 3 adults. Thus, the size of the room could not really have been the reason for your disatisfaction. You further wrote that we had no microwave. That is correct but then again we do not advertise having one in the rooms, so it hardly could have been a surprise to you. We do however supply our guests with a microwave upon request. You mention that you had to iron on the bed. That should not have been necessary because we supply our guests with an iron and iron board upon request. Our housekeepers are more than happy to bring it to your room. At last, your comment that our beach is not suitable for swimming comes as a big surprise to us because we have a beautiful, sandy beach. Most of our guests spend almost their enitre days at our bay to swim or snorkel. The rocks you refer to are on the sides of the the ca. 200-250 meter wide Sandy Bay - which is the more than one hundred years old name for our Bay. And our forefathers who came up with this name were spot on - as many pictures of our Bay will prove.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK (but living in Turkey)
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 February 2010

Our trip to Tobago was our first 'child' free trip since our children were born 3 years ago....so it was VERY important to us to find the right hotel. I read all the reviews on tripadvisor, found it hard to make a decision but ultimately chose Bacolet because it was new. The hotel was a perfect size, the rooms were spacious and light. We had a room by the pool but it was quiet and gave us lovely views over the pool and sea. The steps down to the beach aren't as many as some reviews complain about and the staff were very helpful and friendly. We hired a jeep from them for 2 days, we found the island very easy to drive around, we drove up to the north of the island where the famous 'pigeon point' is but that's also where the big hotels and public beaches are so we were very happy to have chosen the quieter Bacolet with its private beach.
The infinity pool was great, the beach bar was sweet, the restaurant was nice (although I'd say a little expensive) Breakfasts weren't fantastic but it wasn't the end of the world.
A lovely hotel that I'd definately recommend - half moon blue was being renovated at the time but Blue Haven next door didn't look half as nice as Bacolet (and was our other choice)

  • Stayed November 2009, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank CBirch76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hertfordshire
1 review
Reviewed 30 January 2010

We chose this hotel as a quiet, romantic destination for a "second honeymoon". The hotel totally lived up to our expectations from the moment we arrived (the view from the front straight through the glass doors to the sea), the genuine friendliness of all the staff, our lovely room with flowers on the bed, large ensuite, fabulous balcony with rattan furniture, ipod docking station and tea/coffee....everything you could want!

The beach was a real winner - the steps up and down were really not a problem as the pace of life is so much slower that you just take your time!! We didn't really use the beach bar but it was good to have it for the occasional drink whilst watching the sunset! But the beach itself was fabulous! Small and intimate, plenty of sunbeds, lots of natural shade under the trees, and safe water to swim and play in!

We didn't use the pool other than to dangle our feet in one evening, but it was nice to have it there!

Breakfast is served in Cafe Havana with very friendly staff. The food is delicious and each day we had a buffet of cereal, toast, porridge, scrambled egg, bacon, sausage, potatoes, baked beans (!), fresh melon, pineapple, fresh juice, tea and coffee...it really set you up for the day! It was really fresh and most days we ended up skipping lunch!!

We upgraded to half board after the first night as we were so impressed with the food at Cafe Havana that the convenience of it being so close made it a no-brainer! By changing from B&B to HB (which Virgin don't offer) it's a lot cheaper than paying the standard restaurant prices. Although the prices aren't cheap, the food is fantastic and there's a good choice, we were only there for one week and the menu did change whilst we were there which was good. I have coeliac disease so was worried about eating out but I really shouldn't have been concerned as the food is freshly cooked and the chef had no problems confirming what was in it. We didn't have wine as that was expensive but we made the most of "happy hour" where a bottle of Stag beer was USD1.50 and a Rum & Coke was USD 2.00 and even non-happy hour prices for beer and spirits was good.

We can recommend a chap called Lindan as a good tour guide - we got him through the local Virgin tour operator (Tobago Tours) and he took us on a walk through the rainforest, through a river and up to a lovely waterfall. He also took us to Store Bay which is on the Caribbean side. We also rented a car and visited Speyside, Charlotteville and Pirates Bay in one day which was fabulous. From Speyside we went on a boat to Little Tobago (husband was diving!) which was great - that end of the island is less touristic and very lush and green. Can recommend Jemmas Kitchen for lunch in Scarborough - a treehouse restaurant with gorgeous views. Walked a couple of times into Scarborough but other than a bit of supermarket shopping it wasn't really a place you wanted to spend a huge amount of time in.

Overall we had a fabulous holiday, would definitely return to both the island and the hotel and would recommend it highly!

  • Stayed January 2010, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank HolsHertfordshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampshire
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 January 2010

My teen son and I recently returned from Bacolet Beach Club. Those folk who are not familiar with the Carribbean must take into account the laid back, casual approach to life in general. This is what we love about Tobago. If you are looking for a cookie cutter Hilton, Four Seasons, or Hyatt experience then stay away from this hotel....you will bring a bad energy!! This boutique hotel is absolutely divine. Even though all rooms were occupied during our stay you would never know it from the peace and tranquility that the setting of this little piece of heaven showers you with. Sitting on our balcony in the evening, watching the sun disappear below the navy blue sparkling ocean, through to morning coffee listening to the surf lap up on the beach was simply heaven on earth. The charm of this hotel is evident from the warm welcome from Rachel at reception, through to Gloria herself always chirping a pleasantry with her unique sophisticated charm. The Cafe Havana restaurant was a treat. We booked half board which worked perfectly for us for 1 week, however I would suggest some changes to the menu to include those travellers who are planning on dining every evening at the hotel restaurant. Breakfast was always super fresh, and Kaarin the breakfast hostess was a breath of fresh air with her charming local personality. The beach is an idyllic, private, intimate bay with plenty of loungers and a charming beach bar styled in keeping with the island. Staff happily run up and down the steps to and from the bar bringing towels, boogie boards, drinks, and NO was never part of their vocabulary. Staying in a boutique hotel brings its own special unique intimate charm and Bacolet Beach Club serves up an island paradise. Will be back for sure.

  • Stayed January 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mummyplus1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Bacolet Beach Club

Property: Bacolet Beach Club
Address: Bacolet Street 72, Bacolet Bay, Tobago
Region: Caribbean > Trinidad and Tobago > Tobago > Bacolet Bay
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #1 of 2 B&Bs / Inns in Bacolet Bay
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Bacolet Beach Club 4*
Number of rooms: 20
Official Description (provided by the hotel):
The Bacolet Beach Club is an exclusive boutique Hotel, Restaurant and Bar where its owners have created a stylist retreat. This delightful hotel shares a commitment to luxury and personal service, while its intimate size encourages a particularly warm and friendly atmosphere. A deliberately restful and luxurious property enjoying an idyllic crescent-bay setting on an island blessed with exceptional natural beauty. ... more   less 
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Also Known As:
Bacolet Beach Club Hotel Bacolet Bay
Bacolet Beach Club Tobago/Bacolet Bay

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