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Magdalena Grand Beach & Golf Resort
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Reviews (1,522)
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967 - 972 of 1,522 reviews
Reviewed 18 March 2014

My husband and I had a great weekend with a few hiccups along the way. However, the GM Carolyn was astounding and super efficient in dealing with these issues ensuring that our satisfaction remained intact for the duration of our trip. Unfortunately, another supervisor named Ria was extremely rude and discourteous, leaving us wondering how someone with clearly no customer service skills and manners could be hired in such a lovely place. She is the reason I am giving 4 stars instead of 5 stars.
The rooms were well kept, comfortable, clean and gorgeous(on the 2nd floor) with beauteous views of the sand and sea.
At breakfast every morning, Ainka Moore was very accommodating as well as Misty at dinner. Both were very polite,courteous and friendly making us feel very welcomed at the hotel.
The girls at the pool bar were especially efficient. We spent most of our weekend on that side of the pool and nothing was ever a problem for these eager-to-help and chatty girls; Tasia, Cutie, Tanisha and Natasha.
The engineering department leader and his team are also very up to mark in their service to the hotel and their guests!

Room Tip: Second floor rooms are the best!!
  • Stayed: March 2014, travelled as a couple
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3  Thank DavinaIM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachael N, Director of Sales at Magdalena Grand Beach & Golf Resort, responded to this reviewResponded 20 March 2014

Dear Davina,

Thank you for taking the time to share your reviews with us. It is always a delight to hear from our past guests.

We wish to thank you also for mentioning some of our team members who went the extra mile to provide you with quality customer service, and also for mentioning those that didn't. You would be happy to know that we have recently embarked on a new training program to assist our employees. We would certainly share your comments with those that were mentioned.

We look forward to your next visit!

Best wishes,
Magdalena Grand

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Reviewed 18 March 2014

Its Ok but could do with a little TLC, especially with the outside cleanliness always bottles and glasses still round pool area the following morning, food is Ok, service very good, staff are wonderful.

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with Virgin Holidays
Thank 555GinaH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachael N, Director of Sales at Magdalena Grand Beach & Golf Resort, responded to this reviewResponded 20 March 2014

Dear Valued Guest,

We appreciate you taking the time to share your review with us.
Your feedback has been forwarded to our management team. We also wish to advise that we have increased our maintance crew to assist with the overall upkeep of the resort. Being on the Atlantic side of the island keeps things challenging as we battle the sea blast, however you can rest assured that we are on top of things and maintance is part of our daily schedule.

Thank you again for your comments and we hope to welcome you soon again.

Warmest regards,
Magdalena Grand

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Reviewed 16 March 2014 via mobile

I enjoyed everything, the service was decent, the breakfast was delicious, and the facility was visually appealing... Very conducive for relaxation. The only possible criticism I could state, is that the rooms were pretty standard and not above average.

Stayed: March 2014, travelled as a couple
1  Thank Trini_Sway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachael N, Director of Sales at Magdalena Grand Beach & Golf Resort, responded to this reviewResponded 20 March 2014

Dear Valued Guest,

Thank you for taking the time to share your review with us. Although short, it was indeed sweet and to the point, and we appreciate your comments.
It was a pleasure to be of service and we look forward to welcoming you soon again.

Warmest wishes,
Magdalena Grand

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Reviewed 16 March 2014

This is a beautiful Resort, in a magnificent location, Tobago Plantations. The resort is beautifully set along the Tobago coastline and makes for a wonderful stay, you don't feel like leaving. The staff is very helpful, courteous and professional (Shout out to Anika at the PEMBOIS RESTAURANT & TERRACE, she is simply the best). Now some would say that should be expected but that lacks in some other hotels in Tobago. The breakfast buffet was ridiculous in a great way, covered all your needs, a great start to the day.

There are lots to do at the resort and you can enjoy a long stroll on the beach. Be warned though the seas are rough so be careful and can do with a bit of cleanup. Be clear I don't blame the hotel for that. I loved having a 24 hour adult pool for a late night dip and the Nylon pool bar was the best, drinks we quite affordable I must say. It's a great location near Gulf City Mall and Store Bay, so it's perfect for getting food outside the resort or going and relax at a bar and not spending allot of time on the road.

I thought I found a disappointment with them, in that their Ice Machine was not working, but the next day there was a repair man working on and when I checked it was back in business. That should tell you the type of service they provide, I WILL BE BACK!

Room Tip: Choose the ground floor Oceanfront Rooms, easy access to the facilities and carpark.
  • Stayed: March 2014, travelled as a couple
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Thank Nigel_V1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachael N, Director of Sales at Magdalena Grand Beach & Golf Resort, responded to this reviewResponded 20 March 2014

Dear Valued Guest,

Thank you for your wonderful review! It is always great to hear from our past guests and to learn of their stay with us.
It was truly a pleasure to be of service to you and we look forward to welcoming you back in the very near future.

Sunny wishes until then,
Magdalena Grand

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Reviewed 16 March 2014

My friend and I spent five nights at this beautiful resort to wind down after the carnival in Trinidad. We booked our room through the Thomas Cook website and requested a twin room (in the special requests part of the booking). Upon arrival at our room, we discovered that we had been allocated a room with one king sized bed. The bell boy (Andrew) and the acting front desk manager (Hollis, I think) were very quick to resolve this and within half an hour gave us a well-located twin room (with free cocktails at the bar while we waited).

ROOM

The room was spacious, clean and comfortable and about a 15-second walk from the beach. Perfect! The hotel provides beach towels (which you sign for each day) and cleans the rooms promptly before midday (at least in our experience).

FOOD

Buffet breakfast was exceptional - 4*/5* standard (I say 4/5 because there was no smoked salmon). Eggs were cooked to order and there was plenty of succulent freshly cut fruit which was replenished constantly by a dedicated fruit-cutter. We looked forward to breakfast every morning.

We had the buffet dinner on our first night at the hotel after hearing rave reviews. Each night there is different them at the buffet restaurant and on our night it was creole / local food. For 317 Trinidadian dollars (around GBP 28 / US $46) we found the creole buffet dinner quite underwhelming and much of the food lacking in flavour. I particularly remember the oxtail stew which was bland and tough (it needed more time on the fire). We expected them to get the local food right, so this was a real shame.

RESORT

We only spent one full day relaxing at the hotel and were pleasantly surprised to hear live music by the poolside (performed by a mother, father and son) which lasted a few hours after breakfast. The hotel offers a free shuttle to the beach at Pigeon Point at 9am and 11am with return shuttles at 2pm (I think) and 4pm. This was great because the sea at Pigeon Point is a lot calmer than the sea at the resort and the beach at Pigeon Point is beautiful and close to Crown Point where you can get Tobago's famous curry crab and dumplings.

SPA & SALON

There is a hairdresser and spa on site which is privately run. They have a great hair stylist and cutter (Hazel-Ann) who has years of international experience and who gave me the best hair cut I've ever had (in all seriousness). The spa wasn't advertised in our room so we didn't discover it until late. Had we seen it sooner we would have had more treatments as the quality was high and the prices very reasonable. I recommend the pedicures; even the most basic type includes a paraffin wax treatment. Superb.

  • Stayed: March 2014, travelled with friends
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1  Thank TravelholicLondoner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachael N, Director of Sales at Magdalena Grand Beach & Golf Resort, responded to this reviewResponded 20 March 2014

Dear Valued Guest,

We appreciate the time you took to share your review with us and the rest of the world.
It's wonderful to know that you enjoyed our buffet style breakfast. Did you know it is the most popular breakfast on the island!

We apologize for not having the spa matertial in your room. This is usually there for our guests to view. Great to hear that you had the opportunity to visit them anyway and that you were pleased with the service offered. We would be sure to let Hazel Ann know of your kind comments.

We do hope to welcome you soon again to our side of paradise.

Warm wishes from Tobago,
Magdalena Grand

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