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“Disappointed - déçu - déçu - ...”
Review of Aparthotel Say

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Aparthotel Say
Ranked #1 of 3 Hotels in Jezera
Reviewed 28 August 2013

After our stay in your hotel in Jezera (Say Millenium), I'd like to explain you all my complaints...

* First of all, the swimming pool which had alguas from the beginning and finished green and empty. You started to fill it up before we left but it was not done on time. We only used it twice during our stay.
* The borders of the swimming pool were very dirty. The other pools in the region were not like that. It doesn't depend on the weather; the edges have to be cleaned and brushed every day...
* About the apartment, it's not usual that the customer has to ask to get a table and chairs for the outdoor. It must be there before we arrive.
* The wifi worked randomly.
* The water sometimes stopped being available. It could happen at any time during the day.
* Some electric plugs were uncovered.
* About the kitchinette : Only one cooking range was working. It's not enough. Another customer had none of them available.
* There was nothing to do the coffee, no microwave, no wine glass, no kettle, no oven, ...
* The mattresses were not clean, they had no protection. there were urine stains on it and only a plank as wire mattress...
* The bed sheets were never changed. It usually has to be done once a week.
* No one did the cleaning during 2 weeks. Plus, the floor was really dirty under the beds when we just arrived.
* The beds were very noisy, worn out and broken...
* I had to empty a bucket twice a day for the air-conditioner. Bucket that I had to take by myself. Whitout that, the water was on the floor all our stay long.

(I have the pictures of everything I just told here)

The list is very long. We think the room was not worth the price we paid even with the discount. When we compare with the other aparments in Jezera, it's worth 60€ a night and it's already well paid. We think we paid too much and I'm still really disappointed. This is why we claim one more substantial reimbursement.

Recapitulation of our stay : Disappointed is totally the first word coming in our mind when we think about this apartment-hotel.

  • Stayed: August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
7  Thank Laurent L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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6 - 8 of 8 reviews

Reviewed 29 May 2012

We booked Say Apart hotel in Jezera to go to the Electric Elephant festival in nearby Tisno. There were 5 of us and we booked the hotel through the website booking.com in early May for a July 2012 trip. Two weeks after booking (and after we'd all bought flights) we receive an email saying the last few days of our stay were double booked because the owner was booking it for friends. I spoke to someone on the phone and she said they would move us somewhere else half way through, as if that was acceptable. Stay well away unless you want a shock.

  • Stayed: May 2012, travelled with friends
    • Service
4  Thank david j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2011

The apartment was lovely, very comfortable with a great view from the balcony. The staff were welcoming and helpful - we arrived early in the morning before our room had been vacated by the previous guests, and they offered to prepare it ASAP and text us as soon as it was ready. We had a two bedroom appartment with large balcony. It seemed to be well equipped although we only ate breakfast in the appartment, so did not use the kitchen facilities to the full. It is set in very pleasant surroundings with a garden and 15 metre pool which is shared between the 14 appartments but which never seemed to be very busy in the afternoons when we used it. The aparthotel offers free bike hire and organise a range of other activities: diving, boat trips, sailing charter. We had just finished a sailing trip so didn't take advantage of these. The location is good: very quiet and only a short walk from the harbour and the beach. Like many in Croatia the beach/swimming area is a mixture of flat concrete and shingle beach, the marked swimming area (to keep the boats away) is large, there is some shade, the view is excellent, and we thought it was one of the nicest swimming areas we had seen during our trip to Croatia. There is also lots of scope to go beyond the swimming area and find somewhere more secluded. Jezera itself is a very pleasant town with a marina and a good choice of restaurants.

Room Tip: Ask for a big balcony if possible.
  • Stayed: August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank MPAnderson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Aparthotel Say

Address: Donji kraj bb Jezera 22242 Kroatien, Jezera 22242, Croatia
Region: Croatia > Dalmatia > Sibenik-Knin County > Jezera
Hotel Style:
Ranked #1 of 3 Hotels in Jezera
Number of rooms: 305

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