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“Good overall, just not great”

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Grand Hotel Masseria Santa Lucia
Level Contributor
74 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Good overall, just not great”
3 of 5 bubbles Reviewed 31 July 2014 via mobile

Stayed here for five nights with our two boys (six and eight years old).

Positives:
* great pool
* on the coast with a great inlet where kids can swim in the sea and jump off rocks. Also found some fantastic trails for running.
* staff generally helpful
* 15min drive to Ostuni - highly recommend this for dinner and evenings out.
* we had adjoining rooms - which were perfect for us. Wifi throughout resort.

Negatives
* food at breakfast was pretty average. Why oh why is there no good coffee.
* lack of shade at pool (they have shades but if the wind is above 1mph they won't put them up for safety reasons)
* understaffed.

Overall, was pretty good. A comfortable stay. Would look elsewhere for other options if I came again.

Stayed July 2014
Helpful?
2 Thank TerenceAtkinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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335 reviews from our community

Traveller rating
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    10
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 22 April 2014

Our second visit to this large hotel – after a gap of twelve years. We were slightly worried by tripadvisor reports, particularly on the food, but we felt that, with what we knew already, we could cope with that.
Most of the accommodation is in single-storey extensions to the original masseria and in two sets of strange but somehow likeable concrete bunkers set into the grounds. All rooms have en-suite shower rooms and private terrace areas.
The most positive aspects of this hotel are:
• its very large swimming pool with its gradient for paddling splashing and just lying there
• a very good restaurant with outdoor seating, helpful service, a good choice of wine – and good local dishes, night after night
• very helpful staff at the front desk, who dispense excellent advice about local restaurants and beaches
• tennis/football courts are available for those sturdy enough to cope with the heat, plus there is a modern amphitheatre that occasionally puts on entertainments in the evening
• value for money – quiet simply, the costs now are much more favourable than 12 years ago; we had a good deal from Citalia and other people we met spoke highly of Long Travel
On this basis, the hotel gets a healthy recommendation, but there are some qualifications you’ll want to be happy about before you consider this place further:
• the beach, which is a pleasant but lengthy walk down from the hotel, has a good decking area with sunbeds and small place to eat lunch. However, the beach itself – a couple of minutes’ walk along from the decking, is not particularly clean. In fairness, it was the day after a storm when we first went, but guests seemed to be doing what cleaning was being done at all, not the staff
• the bar, which had previously been glorious, was staffed by lugubrious people who presumably felt that there were too many guests getting in the way; we had spent a good deal of time and money here first time round, relaxing before and after dinner – now there is no point; cocktails are over-priced and entirely devoid of subtlety, like a goldfish bowl filled with cheap gin and topped up with vimto
• the rows of rooms in the grounds are startlingly unlovely to behold on first sight, but, landscaped and surrounded by tall palms, we came to like them rather quickly; the interiors were never triumphs of the decorator’s art, and they really need a rethink
The final call is that we had a good holiday here – and so did the other English-speaking people we met. We ate and drank well in the restaurant, we slept comfortably every night; we always found a pair of sunbeds at the pool; it is a great part of the world to explore.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Amesos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stow, Ohio
Level Contributor
249 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
3 of 5 bubbles Reviewed 2 October 2013

My wife and I traveled with a group of 35 others who were visiting Southern Italy in search of ancestors (and to enjoy some of the local sights). This was our second stop in the 2-week excursion and our bus arrived late at night -- the place was somewhat difficult to find. The rooms are QUITE A DISTANCE from the entrance to the hotel proper (and where the restaurant, etc. are) We had to drag our luggage to each of our rooms (cottages) and it was a difficult chore since there were 2 locked entrances -- to each patio then to the room. (And we later discovered that the entry to the patio was easily compromised by reaching your hand around the adjacent bush and opening the door handle -- wah-lah! :( Our room (which I learned was typical of the others in our group) was just okay. The first night, the A/C didn't work and we had to open our patio door just to stay somewhat cool. Then, we were attacked by mosquitos in the middle of the night. Also, at dinner one night, we were outside and it started to rain -- not pour-down, but light rain. The management was somewhat slow to get us inside seating (for 35!!). The pool was very nice and the short walk to the Adriatic Sea was okay. There were plenty of lounge and sunning chairs...because there was no "sand" beach. All rocks and somewhat dangerous to swim in (although we saw a few brave souls swimming). At breakfast (also outside) we were attacked by bees. Also had to move inside. The 2 nights we spent at this establishment were just okay. Nice hotel front, pool and sea, and quite picturesque. Still quite a distance from "civilization."

Room Tip: Really no viable options.
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  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Goldfinch2324
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antwerp, Belgium
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 13 August 2013

Rooms are ok, not really to a 4* standard but a good sized bathroom, bed is reasonable, nice private terrace (but the hedges coudl use some maintenance).
Nice and relaxing pool as a plus but in total the hotel comes with a total lack of service. as soon as you enter, you can't feel a welcoming atmosphere. Personnel isn't friendly at all.
Food is very average and not local/italian at all. Choice at breakfast is ok but for a 4* hotel, please get rid of the coffee machine that is producing anything but a coffee and the juice machine with a choice of watery substances. This should be adhered immediately. Lunch (buffet) is way overpriced at €35/person as you can eat very nice at the Diana marina port (10 min by car) for €30 for a family of 3. Diner was very average and the Puglian dinner on Friday is well tried but due to a total lack of coordination it was a bit hilarious
Prices at the bars in the hotel are way too expensive as in most of the Italian 'international' resorts. All in all we had a lovely holiday but with a bit of a personal touch from the hotel it could have been a lot better

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank R s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wavre, Belgium
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 11 May 2013

We had the best holiday sofar ,beatiful hotel well kept and clean super friendly staff,great choice of local menus 4 courses dinner and if you wanted something special the answer was "No problems" in all the departments.Great Breakfast in the garden as well as dinner .life music in the bar of top quality.Beverage prices in the restaurant very good 13.00 eur.for a very good bottle of wine,4.00 eur;for a large bottle of water.Beautiful surrounding, garden ,beach,swimmingpool etc;etc;Spacious rooms ,cool and each room has a little terrace
separeted with green plants and flowers and you can relax in full privacy.
We will go back as soon as we have saved some money.
We found this hotel in the Neckerman brochure summer 2013.

Room Tip: Ask for a quiet room,away from the bar terrace.
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vincenzo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 22 July 2012

If you're a couple with small children or are over 70 years of age, you'll love it.

The setting is terrific, about 10 minutes walk from the sea down a lovely palm tree lined avenue. My evening swim in the Adriatic was wonderful.

Reception staff are from the Italian School of Miserable Hoteliers but our waitress at dinner was beautiful, funny, professional and charming. The food was good but really overpriced. Breakfast was standard hotel fare.

As we left in the morning the finance police rocked up to check all was in order... They were cool personified but the reception staff looked nervous.

Puglia is one of my favourite places on the planet but I won’t hurry back to this hotel.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank ChristopherJM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manchester
Level Contributor
43 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 bubbles Reviewed 12 December 2011

Stayed as a part of an escorted tour - Ostuni is very well worth a visit . We were allocated a good room well-furnished, clean with an adequate bathroom small patio that overlooked an attractive pool. The room allocation appeared to be a bloc room allocation to our party. Because of the party booking we dined en-mass - breakfast and dinner. Dinner was served in a separate room away from the main restuarant. The food was good albeit only limited choice was given for dinner. Wine, drinks and pool/bar food are unreasonably expensive. We formed an impression that the hotel was about 40% full and that the chalet rooms were not open for occupation. After dinner there was little to do in the way of entertainment and there are no other local bars, cafes etc. The site is interesting in a rather strange way - rows of apparently unsed chalets looking a little tatty, an open air theatre, wings of the hotel that appeared to be infrequently used, a ramble to a sea bathing cove.
We walked along the beach to another resort on the coast approx 1km to the north. Quite depressing - shabby abandonded hotels, villas, an open air church and a nightclub - almost like a post-apocalypse movie set - expected to see tumble weed. South along the coast the same but not quite so derelict. Have a look on google earth to see for yourself.
I have to say that we enjoyed our stay but cannot really recommend the palce.

Room Tip: Stay away from the chalets unless you have a sentimental attachment to 1960's holiday camps
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  • Stayed April 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank nudgermanchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hotel Masseria Santa Lucia

Property: Grand Hotel Masseria Santa Lucia
Address: Strada Statale 379 Km 23,5 | Costa Merlata exit, 72017 Marina Di Ostuni, Italy
Region: Italy > Puglia > Province of Brindisi > Marina Di Ostuni
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Marina Di Ostuni
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Grand Hotel Masseria Santa Lucia 4*
Number of rooms: 132
Official Description (provided by the hotel):
A white sculpture of oriental houses with terraced roofs and tucked between the slopes of the "murge" table mountains and the blue adriatic sea.This is Ostuni "the white quuen of the olive trees".in this superb corner of Apulia we Find the Grand Hotel Masseria Santa Lucia, a superior class hotel, that offers its guests a feeling of serenity and well-being thanks to' the beauty of its architecture and the natural scenario surrounding it. ... more   less 
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Also Known As:
Grand Hotel Masseria Santa Lucia Puglia, Italy - Marina Di Ostuni

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