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“Disapointed service!!!!!!!!!!!!!!!!”

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Cavo Spada Luxury Resort & Spa
Ranked #3 of 12 Hotels in Kolymbari
Reviewed 4 June 2011

I would like to recommend sending your entire staff to a school or something similar so they can learn what the meaning of good service is!!!!
You should also consider taking off 3-4 stars from your hotel rating,considering the service i have experienced is closer to that of 1 star hotel!!! The one thing worthy of 5 stars is the architecture and general appearance , all else falls short! When one pays a considerable amount,expecting the comforts of 5 star amenities,it is maddening to experience such poor service almost aggravating enough to ruin my entire vacation.

Disapointed customer in rum 515 ( 2011.05.27-2011.06.03)

  • Stayed: May 2011, travelled with family
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10  Thank ninapanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager98, General Manager at Cavo Spada Luxury Resort & Spa, responded to this reviewResponded 27 October 2011

Dear guest,

Commenting on your review we would like to ask you to be a little bit more specific. We believe that your review is very general and does not specify any event that explains your dissapointment on the service provided from our staff. It is really hard for someone to believe that no one from the entire staff provided a good service. The hotel runs since 2008, and is a five star hotel which is operating according to ISO and quality management procedures. In any case if you are not happy with the service we would like to ask you to comment on some specific issues in order to give us the opporunity to explain, excuse ourselves and finally improve that service.

Thank you again for your review,

The management

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248 - 254 of 583 reviews

Reviewed 5 May 2011

This hotel is very new and well-located, right on the beach. It has the potential to be a true 5 star, however unfortunately the service is not up to scratch. We chose not to bring our laptops, so that we would be less readily available to work while on holiday. We did however need to check our emails every day. So when we arrived we purchased a 5 hour internet voucher to use. The computer which we were provided with to use was unbelievably unusable. It was a touchscreen with no keyboard, so impossible to quickly write emails. It took me 35 minutes to check one email the connection was so slow. The touchscreen also seemed to get confused, so that even if I wasn't typing a message, it misread my instructions (where I wanted to go).

After that, I discussed the impossibility of using this system with 3 people, the last being the manager, before finally they agreed to instal a keyboard. The keyboard didn't help much as the touchscreen was still impossible to use and the connection incredibly slow.

In the meantime, normal, usable computers with keyboards were installed in the hotel. The hotel staff didn't want to know about it though. They refused to refund our first purchase of 5 hours, we were stuck using the ridiculous computer unless we paid again to use the newbies. We therefore had to pay an extra 6 euros per hour just to use the net.

This sounds like a minor issue, and it should have been, but we spent a number of additional hours fussing around with a useless computer, where the hotel could have provided us with a better service. The staff were not interested at all. This is not the service of a 5 star hotel.

A final point is, that the rooms are spacious and clean. However they are not properly ventilated which means that after a shower, they remain extremely moist and humid.

Stayed: May 2011, travelled as a couple
1  Thank SarahLeith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager98, General Manager at Cavo Spada Luxury Resort & Spa, responded to this reviewResponded 27 October 2011

Dear guest,

Thank you for taking this time to write down your review.

We would like to respond to some of your comments regarding the internet service provided at our hotel. As you mention at the beginning the service provided was not really user friendly and it took you a lot of time to fulfill your tasks. However, from your statement we consider a fast response from the hotel by purchasing new pc's in order to assist you in a better way. That could easily be considered a five star service in our point of view. If the money was not refunded from your first usage as you mention then you should accept our apologies for that. It might have been the case that your 5 hrs time had been expired and the staff did not have the authority to refund any money because of that. Anyway as you already have mentioned this is a minor issue and it is obvious that the hotel is now able to sort out issues like that.

It is very important for us the cleanliness of the rooms that you mention as well as the the space they provide, which both can be considered characteristics of five star hotels service. The ventilation system exists, however it is centrally and is operating at specific hours which are considered as peak times.

We hope that you enjoyed your stay with us and thank you again for your review which is of great importance for us

The managemnet

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Reviewed 3 November 2010

I've stayed at Cavo Spada with my boyfriend for 2 weekes and we will remember that vacations forever - we have got engaged there :)
I think that hotel is modern and well designed, rooms are comfortable and spacious, all areas are clean, including swimming pool and beach. The hotel and restaurant staff were nice, helpfull despite the end of season.
I loved the beach and sea - amazing clean water, not to many people which allowed us to relax and read books :) I must admit that it is hard to walk without shoes becouse of stones - but you can buy it for 5 euro at every shop near by.
Food was excellent and I realy enjoyed eating under the stars (taras).
I can recomeneded that hotel for people who are looking for quiet hotel to relax and forget about crowd, it is also good place for trip base - renting a car is the best solution to see real Create.

  • Stayed: September 2010, travelled as a couple
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2  Thank Joanna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2010

we stayed there for 2 nights, i think is the best hotel on island of crete..We wil return next year for sure..

  • Stayed: September 2010, travelled with family
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2  Thank steo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2010

Beautiful hotel, on the beach 3kms from Kolimbari village. The walk into Kolimbari is either along the stony beach or along the flat, unshaded road - neither recommended and too far to walk at night. There is a taverna, minimarket and restaurant near the hotel on the main road.
The hotel is low rise with central atrium and dining areas. There is a lounge bar with large deck overlooking the central pool. Beautiful at night. The pool area is magnificent. The pool is huge with an all round depth of 1.1m. There is a gently shelving 'beach' area to allow easy access for children. There is a small separate children's pool. The pool is bordered by large grassed area with a few trees, lots of sunbeds and umbrellas.
We ate in the central dining room which is buffet service. Soup, large varied salad bar and main meals. Good selection of desserts. The food was good and perfectly acceptable to most tastes. Breakfast was very varied, cooked breakfast, breads, muffins, cheese, meats etc.
The room are overlooking the pool or garden. Only a very few at the end of the block that face the sea. Free safe. Minibar, flat screen TV - only 2 English channels, both news. Beautiful bathrooms with shower and separate bath. Ours had direct access to the pool with large patio with 2 sunbeds and 2 chairs.
Bus stop on the main road near the hotel with buses every 20 mins on average to Chania - 2.4 euros. Can recommend a visit to this lovely old Venetian town. Lots of restaurants bordering the harbour.

  • Stayed: September 2010
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4  Thank Keswick7b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2010

My husband and I had a pleasant double room with access to the pool, very nice if the water in the pool had the same temperature as the sea, but no the pool was chillier than the sea :(
When we arrived we had no morning gowns so we had to ask for them. The cleaning of the room was in the afternoon when we wanted to take a little nap... and the cleaning of the room took more than 45minutes to one hour every day, and this even though the room wasn't used from the day before????
The food at Arsenali was ok but not more than that. But the restaurant manager Anthony was superb, very helpful AND service minded!
A very big minus for this hotel is that you can't take a walk during evening do to no lights. This hotel is surrounded on three sides by high bamboo bushes witch is very nice during the day but not as nice when its dark :/
A man, living beside the hotel, said that in Greece the hotel stars means that the people in Greece thinks a hotel is for example 5 stars value.... This hotel is maybe a 3 star value in our way to rank hotel and we compare it for example with Hilton Plaza Hurghada. This was the most perfect hotel at all categories!

  • Stayed: September 2010, travelled as a couple
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1  Thank Ilmi27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 September 2009

My husband and I stayed at the Cavo Spada during the first two weeks of September. We stayed on an All Inclusive basis which I would say is the best option if you are staying at the hotel for a relaxing break as all your drinks, including bottled water are provided. We stayed in a room with a pool . There are around 20 rooms with their own pool - they are separated by sail like partitions for 3/4 of your allocated space and you can swim the length of the other room's pools at the waters edge. How lovely to step out onto your balcony and decking and take an early morning swim (and order a room service breakfast if you really want to treat yourself!) The sun shines on the pools until around 4pm in September.
The rooms are tastefully decorated and are cleaned/towels changed every day, and each evening if you are still in your room, a maid knocks on your door to see if you need any further towels or toiletries! You can hire towels for the sunbeds for Euro 10 each - you can return wet towels to reception each day and they will give you clean ones. This Euro 10 is refunded on return of your towels at the end of your stay. You can borrow a laptop from reception and pay Euro 3 for an hour's internet browsing, which was good on the 2 days we had stormy weather!
The pool bar serves water, alcohol and soft drinks, along with nuts and chips (crisps). Zaklina, one of the bar staff / waiting staff is very friendly, and makes you feel very welcome. Look for the lady with the long dark hair!
Antony, the restaurant manager, was very professional and attentive and very friendly and helpful. For the first week at lunch time we ate at the poolside restaurant where we could choose from a set menu which had around 4 choices each for starter, main course and dessert. We always chose the tzatziki and bread to start with and then a combination of either burgers, greek salad or mixed salad, salmon steaks, souvlaki (meat and onion / peppers grilled on a skewer), pasta dishes and more! You are served by waiter/waitress and service is generally very quick and efficient. The second week I think due to the change in weather, we ate up in the main dining hall, the Arsenalis restaurant which is where you take your evening meal.
The evening meal is buffet style, and is of very high quality - you can chose whether to eat inside our outside on the terrace (to the sound of crickets and the daily evening sheep chorus - from a field nearby!)
In the evening is is quite quiet, but this is how we like it, there is a bar near to reception with a lovely outside seating area with sofas and comfy armchairs.
We took a taxi ride to Kolymbari which costs around Euros 9 but my husband walked there along the beach which took around half an hour. Kolymbari is quiet and has a few tavernas along the sea front. Bus stops are on the main road, look out for them as we didn't notice them at first - the one to Chania is outside the first taverna across the road opposite the Shell garage (notice the dog in its kennel and the old vintage cars outside the garage).
I would definitely go back to this hotel , we had no complaints, and had a fantastic two week stay.

  • Stayed: September 2009, travelled as a couple
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1  Thank MmeEtSirJay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cavo Spada Luxury Resort & Spa

Address: Rapaniana, Kolymbari, Platanias, Crete 730 06, Greece
Region: Greece > Crete > Chania Prefecture > Platanias > Kolymbari
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Kolymbari
#3 Romantic Hotel in Kolymbari
#3 On the Beach Hotel in Kolymbari
Price Range: £100 - £412 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cavo Spada Luxury Resort & Spa 5*
Number of rooms: 150
Official Description (provided by the hotel):
Cavo Spada Luxury Resort & Spa is located 18kms west of the picturesque city of Chania. Its location combines in a unique way the beauty and tranquility of the Cretan Archipelagos with the unsurpassed charm of the famous Old Venetian town which is only a short drive away. Positioned on the west side of the Gulf of Chania, the hotel is built on a long stretch of beach, offering magnificent view of the Gulf of Chania and of Cape Spada. The latter is a spectacular rocky cape after which our hotel was named. The hotel is spread over a 65,000 m2 private property, hence offering ample space for all the guests to enjoy their holidays in one of the 150 rooms that the hotel has to offer. Being part of one of the oldest and most respected hotel companies of Chania, the Giannoulis Hotels & Resorts, Cavo Spada Luxury Resort & Spa is the epitome of our experience in providing holidays of unprecedented quality and comfort. ... more   less 
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Also Known As:
Cavo Spada Luxury Resort And Spa
Cavo Spada Luxury Hotel Chania Town
Cavo Spada Luxury Resort & Spa Crete/Kolymbari, Chania

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