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“Excellent place but let down”

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Bellavista Country Place
Ranked #2 of 11 Stanford B&B and Inns
Certificate of Excellence
Beverley
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Excellent place but let down”
Reviewed 12 May 2013

Spent 4 nights at Bellavista Country Place. It is an excellent setting and the rooms are fitted to a high standard. Unfortunately, it was let down by 2 things. The pictures of the suite on their website show a totally different bathroom to the 1 in the suite. Our bathroom had a shower but no bath, though the website indicates there is a bath. As my partner really enjoys taking a bath whilst on holiday, she was devastated when there wasn't 1 and wouldn't have selected this suite if she had realised before booking. Requests to move to a suite with a bath were met with - the rooms are all occupied or guests are coming who have specifically requested these rooms. Probably more about charging more for the mirror-image suite with a bath! The other big let down was the fact that the licensed restaurant was closed for Winter & the Chef had left. As Bellavista is at least 10Km from any other restaurant, this was not good news, particularly if you were planning on sharing a bottle of wine over dinner! Also meant that breakfast was deliverd to your room in a hamper every morning. Novel on the 1st morning, OK on the 2nd, repetitious by the 3rd & 4th mornings. There was nothing I could find on the website to indicate the restaurant was closed, despite being told it was stated here. It is even advertised as Bellavista Country Place & Panorama restaurant, with quite a lot of detail about it in the info folder in the suite. South Africa now has a Consumer Protection Law and I would suspect the presentation could contravene it.

Room Tip: All the website photos are not accurate - check carefully if you want a particular feature.
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  • Stayed May 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank Norman C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeorgesStanford, Owner at Bellavista Country Place, responded to this review, 26 November 2013
Hello Mr. Norman C.
Its is a bit late for my answer, with my apologies.
It is so strange that you think our place is "let down". During every wintertime we go through a complete maintenance, repair and updating of all buildings inside and outside, including buying new equipement, towels, linen etc etc.
You and your wife had an special package at 50% discount during the period of your stay. I am suprised that you rate the "Value" 3 out of 5.
This Special was only for two specific accommodations. During the booking you did not mention that you'd like a room with a bathtub or anything else particularly. As you could see from the location of your accommodation, the other rooms were also booked by regular customers who all made their bookings before you.
You mention that our website gives wrong pictures. I am surprised about this statement as every single photograph corresponds to reality. And there is a limit how many pics would make a website userfriendly. You say that you browsed the website, you surely should have seen our notice saying that the restaurant was closed over winter time [after April] and will open again at the end of September, sorry is you missed this too.
We are very proud of our hamper breakfast being delivered to the rooms. Most guests love this as they can then linger at leasure. And we are also making very sure that guests who stay several nights will get every morning a new variation of food.
It is a pitty that the fact of not having mentioned that you require a bathtub put you into such a bad mood. It is also a great pitty that this led you to damage some expensive decoration and two kitchen tools which inspite of having been hidden away were discovered by our housekeeping, after your departure.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Cape Town
Level Contributor
74 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 22 March 2013

My husband and I spent two nights at Bella Vista and had luxury accommodation and excellent personal attention. The Hotel is set high in the hills with a beautiful garden and pool and views of the mountains and sea. This is the ideal place to get away from the city and to spend time relaxing in beautiful surroundings. We enjoyed a first-class dinner in the restaurant on our first night. The staff were very welcoming and made us feel at home from the time we arrived. We certainly hope to pay a return visit and will be recommending Bella Vista to friends and family in South Africa and overseas.

Room Tip: We stayed in Room 2. There are also self-catering rooms.
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  • Stayed March 2013, travelled as a couple
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Helpful?
Thank Veronica W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Town
Level Contributor
171 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 4 February 2013

Bellavista Country Place, enjoys a convenient yet peaceful elevated location between the charming village of Stanford with some good restaurants and little shops, also birding trips down the river to the Hermanus Lagoon, and De Kelders the ocean resort with white beaches, caves and Whales in season. Immaculate gardens, lovely mountain and Walker Bay views, comfort and serenity with rooms and cottages that are spacious and well equipped. Bellavista is owner-managed and The Panorama Restaurant is open to non-residents too

Room Tip: The Mountain Cottage offers privacy and views
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  • Stayed February 2013, travelled as a couple
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Helpful?
Thank LewR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Town Central, South Africa
Level Contributor
110 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 1 January 2013

What a lovely picturesque venue the Bellavista Country Place is. After a very poor experience at a brewery-type outlet down the road we were more than pleasantly surprised with the ambience and view at Bellavista.
The quail dish was good, although the bird had been a little over done; but the lamb shank that was advertised as having been cooked for 5 hours left quite a lot to be desired. It did not fall off the bone as expected and needed to be coaxed off the bone - the shanks that I do always fall away easily.
Muratie red wine for lunch with our meal went down exceptionally well. Service was great, view spectacular and we would definitely look at staying here for a quiet weekend getaway.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Cleanliness
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Helpful?
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 March 2012

We stayed the second time at Bellavista. The views are georgeous. It is a wonderful lodge a bit outside the busy place Hermanus. It is amindst the Fynbos nature with a magnificient view over Walker Bay. The rooms we stayed in were in perfect condition and quite luxurious. We enjoyed the stay there. The restaurant is also worth mentioning. Excellent quality of food. The chef is from France and has been also trained in UK. Quite unique in that area. The staff of the lodge and the restaurant are very children friendly which is important. There are a number of guesthouses in the De Kelders\Gaansbaai area who do not accept children as guest. Therefore it is worth mentioning that Bellavista is one of the few exceptions.

  • Stayed February 2012, travelled with family
    • Value
    • Location
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Helpful?
2 Thank JStraat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deal, United Kingdom
Level Contributor
127 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 4 February 2010

Bellavista lives up to it's name with superb views of the ocean on one side and mountains to the other.

The suites, all of very high standard, as are the cottages, are a short walk away from the restaurant and pool so there is a feeling of total tranquility.

The restaurant, with a new young chef looks set to be first class, our food was extremeely good, well presented and it's one of the very few restaurants I've come across where a very blue steak comes out as just that!!

Do try his creme brulee with the secret ingredient - stunning!

Whilst not cheap, it offers so much more than a hotel of comparable price - go there and lose yourself for a couple of days. You can also pop down and browse all the antique shops in Stanford then have coffee in the art gallery!

  • Stayed January 2010, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Wineaway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Bellavista Country Place

Property: Bellavista Country Place
Address: On R43, 8km after Stanford to Gansbaai, 32km south of Hermanus | Overberg, Stanford 7210, South Africa
Region: South Africa > Western Cape > Overberg District > Stanford
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool
Hotel Style:
Ranked #2 of 11 B&Bs / Inns in Stanford
Price Range (Based on Average Rates): £
Hotel Class:5 star — Bellavista Country Place 5*
Number of rooms: 5
Official Description (provided by the hotel):
BELLAVISTA is located on a 300ha private Fynbos property, offering 2 luxurious and elegant SEA VIEW SUITES, one JUNIOR SUITE, one SEA VIEW ROOM with an adjacent 2-bed room (4 beds in total) and one 4-bed MOUNTAIN COTTAGE. Some accommodation are equipped for self catering. Children are welcome.Heated swimming pool overflowing into a kid’s pool. Easy walking trails for bird watching. Close to several Golf Courses, shark diving and whale watching, many wine farms for wine tasting and with restaurants, and much more.Our PANORAMA Restaurant serves Cosmopolitan Cuisine and is fully licensed and has a 180 degree panoramic view over Walker Bay. Meals are served on the terrace, weather permitting.Tranquility and peace are assured. COME, RELAX and DREAM…. ... more   less 
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