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“Terrible Customer Service”
Review of The Stanford Table - CLOSED

The Stanford Table
Dining options: Breakfast, Reservations
Restaurant details
Dining options: Breakfast, Reservations
South Africa
Level Contributor
5 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Terrible Customer Service”
Reviewed 8 January 2014

We booked without realizing it was not a full lunch menu. Table for 8 was not ready when we arrived, when asking for a specific beer, our guest was told that it was a terrible choice and he should choose from the 2 they had on offer. There was an off-sales across they road - they could have made a plan, which they did once we had insisted. When we went to tell them we had made a mistake and would prefer to leave, the waitress threw a fit and stormed off. Customer relations were shocking

Visited January 2014
Helpful?
1 Thank SouthAfricaAnn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

31 reviews from our community

Visitor rating
    14
    9
    5
    1
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Cape Town Central, South Africa
Level Contributor
7 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Tell the truth”
Reviewed 6 January 2014

The Stanford Table website presents the restaurant as a full course dining experience (as it was, memorably, on a first visit in Feb 2013). However a much anticipated return visit on 3rd Jan 2014, found that it now serves tapas only. As many people now check menus and reviews online before embarking on a special restaurant visit, this is unforgiveable on the part of TST. It is misrepresentation of the worst sort. The tapas concept was not mentioned when we booked either. Had it been we certainly would not have driven a 200km round trip to go. A phone call to the owner, Marion, the following day received a "Oops! Our website is very out of date" and a complicated story of past problems with her chef partner. She told me she would take the website down immediately. It has not been taken down. Not good enough. They get one star for very publicly fibbing and shocking brand management.

  • Visited January 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Christina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Welgemoed, South Africa
Level Contributor
5 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Super tasty !”
Reviewed 20 December 2013 via mobile

Met the owner Marion who is so nice and friendly and the food is a taste journey! Thank you for treating us with your food!

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Riaan l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elgin, South Africa
Level Contributor
50 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“Contemporary flavours and country chic”
Reviewed 24 October 2013

The Stanford Table has reopened with a fresh menu and whole new lease on life. The atmosphere is considerably warmer and more relaxed, encouraging diners to linger longer over the meal. The interior features hanging plants,painting by local artists and an array of cute country 'designer' gifts to take home. Chef Nikki Miles is creating culinary artistry, infusing flavours with fresh local produce to produce a smorgasbord of delicious tapas. The thai chicken salad is divine, their 'dips' (quirky twists on hummus and roasted aubergine) are fabulous so order an array for the table to experience everything. It felt like being back in Barcelona. Fully licensed, you can pair your tapas with wines from the area... this is country living at it's best. Finish off your meal with something sweet from Marian's decadent cake table. A great place to meet with friends for a long lazy Sunday lunch.

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank scar*let n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paarl, South Africa
Level Contributor
21 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Not even opened ..”
Reviewed 1 October 2013

.. and yet the feeling of being "at home" with a lovely cup of coffee, divine cake, left me with a warm feeling lingering. I would love to come back!

Visited July 2013
Helpful?
Thank Tempelwines
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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