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Banyan Tree Samui
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Reviews (1,499)
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Reviewed 16 November 2013

My wife and I just spent 3 days at the BanYan on our way to a wonderful private Villa in Koh Samui. We are extremely seasoned travellers and have enjoyed five star properties in most corners of the globe. When we arrived were told we had been upgraded to a Sanctuary Villa which was a wonderful suprise and a great start to the holiday. The villa (H06) was without doubt the best hotel room we have ever stayed in and I would venture to say possibly one of the best hotel rooms in the world! The view from the moment you walked through the gate to your first swim in the infinity poool was truly spectacular. The interior is of the highest standard and with a choice of pillows/sheets and mini bar content before we arrived, everything was just as we wanted it to be. The staff and service were wonderful, the lady at breakfast remembered who we were, where we wanted to sit, what we drank etc from the second morning! The beach was private, safe and secluded and a wonderful place to spend the day if you wanted a change from your own pool. If I had to find fault with anything (and this is being extremely picky) it would be that the breakfast (which was very good) was not quite at the high end of 5 star. Overall one of the best stays of our lives - thanks to everyone at the BanYan!

  • Stayed: November 2013, travelled as a couple
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2  Thank SeanandJules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanyanTreeManagement, General Manager at Banyan Tree Samui, responded to this reviewResponded 27 November 2013

Dear SeanandJules,

Thank you for choosing Banyan Tree Samui for your holiday and for taking the time to extend your comments.

From the comfort and privacy of your Sanctuary Pool Villa, inclusive of the infinity pool with views overlooking the Gulf of Thailand; to the warm, attentive service from our team, it is wonderful to read that we were able to exceed your expectations and deliver a truly memorable stay.

I have already passed along your comments to team at The Edge, our breakfast buffet venue, as well as our entire team for added motivation to continue delivering the highest standards of service which is a trademark of our brand. As seasoned travelers around the world, we are honoured to know that you rank us at the top of your resorts and destinations visited.

SeanandJules, thank you once again for staying with us. We would be delighted to serve you once again here on Samui; however, should you choose to visit a different region of the world, we would be honoured to have you stay at one of our sister properties for your holiday.

With kind regards,

Remko Kroesen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2013

Fantastic hotel, great management & the very best "sports team" leaded by Daxz and this team. Unforgettable vacation! In a nutshell the best hotel we have seen so fare. Go check it out yourself. Thank you for the best time ever!

  • Stayed: August 2013, travelled with family
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1  Thank Michi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanyanTreeManagement, General Manager at Banyan Tree Samui, responded to this reviewResponded 18 November 2013

Dear Michi L,

Thank you for staying with us during your recent trip to Samui. I am delighted to learn that you had a relaxing and rejuvenating holiday, and found our property and management team to be excellent.

Daxz and our Recreation team provide a wide range of activities for our guests both at our private beach as well as at our Kids’ Club. It is great that you enjoyed their service and I have already shared your comments with them to serve as added motivation to continue exceeding the expectations of our guests.

Michi L, thank you once again for your stay. It would be our pleasure to welcome you back in the future for another memorable holiday.

With kind regards,

Remko Kroesen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2013

This property was recommended by friends of ours that had vacationed with three teenage daughters and it did not disappoint. We wanted a relaxing, restful family retreat and this was absolutely perfect. My own "picky" teenage daughter loved it and wants to return for her graduation present.

The property is beautiful, the food and service was excellent and is well located to places we enjoyed visiting - if you want to leave the property, which was seldom in our case. We will remember this as one of our most relaxing and enjoyable vacations.

  • Stayed: November 2013, travelled with family
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Review collected in partnership with BanyanTree.com
Thank Karen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanyanTreeManagement, General Manager at Banyan Tree Samui, responded to this reviewResponded 18 November 2013

Dear Valued Guest,

Thank you for staying with us recently. It is wonderful to read that you and your family had an enjoyable holiday. I am pleased that you found our resort to be relaxing, your pool villa to be comfortable, the cuisine at our various dining outlets to be superb and the service from our team to be warm and attentive.

We take pride in offering a memorable holiday that suits the needs of all our guests whether they are travelling as a family or as a couple. It is great to read that you felt satisfied from a family point of view and that we were able to surpass your expectations.

Thank you once again for choosing Banyan Tree Samui. As returning to our property is the highest compliment we can receive as a resort, we hope to welcome you back in the future and to deliver another fantastic holiday for your family.

With kind regards,

Remko Kroesen
General Manager

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Reviewed 7 November 2013

This is the first time my wife and I had stayed in any Banyan Tree resort globally as we had always stayed at the Four Seasons chain in the region as a preference.

We had a very enjoyable time for 3 nights and service is excellent. Its the staff's' ability to resolve issues to our satisfaction, which we had, during our stay that makes the difference to showcase their resilience, competency, efficiency and dedication to brand and quality of service.

The Thai restaurant Saffron was excellent - so much so that we had all three dinners there. The 2013 award was well deserved for its food and fine dining experience.

We will be going to Banyan Tree's Bali Ugasan resort at the end of the month as testimony of the wonderful experience.

  • Stayed: November 2013, travelled with family
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Review collected in partnership with BanyanTree.com
1  Thank Philip C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanyanTreeManagement, General Manager at Banyan Tree Samui, responded to this reviewResponded 13 November 2013

Dear Valued Guest,

Greetings from Banyan Tree Samui, your Sanctuary for the Senses!

Thank you for choosing our resort for your recent visit to Samui and I am delighted to read that you and your wife had a memorable holiday. Our team takes pride in delivering warm, attentive service while catering to the special needs of each of our guests. It is fantastic to read that you felt the personal touch from our team and that we were able to exceed your expectations regarding customer service.

Saffron, our signature Thai restaurant, delivers traditional Thai dishes with a modern twist complemented by innovative creations. I am pleased that our culinary team was able to delight your palate on several occasions and that you were impressed with the combination of service, fare and location.

Thank you once again for staying with us and for taking the time to share your comments. We are honoured that you have decided to continue choosing our brand for your travels. May you have an equally-memorable stay at our sister property, Banyan Tree Ungasan, and it would be our pleasure to welcome you once again here on Samui.

With kind regards,

Remko Kroesen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2013

What an amazing experience staying at the Banyan Tree Resort in Koh Samui Thailand. The people were so lovely and could not do enough for you. The villa was absolutely stunning and the private infinity pool and spa were beautiful. After having travelled to Singapore and Borneo this place was a luxury retreat for the final week of the holiday. Special thanks to all the staff and especially Banana and all the pool/beach guys for making us feel so welcome.I would love to go back sometime,

Room Tip: The restaurants within the resort are a bit pricey but there are plenty of places to eat outside the resort. You can get a taxi to take you there, or there is a hotel shuttle bus.
  • Stayed: October 2013, travelled as a couple
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Thank judy w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanyanTreeManagement, General Manager at Banyan Tree Samui, responded to this reviewResponded 7 November 2013

Dear judy w,

Greetings from Banyan Tree Samui!

Thank you for staying with us during your recent travels. It is wonderful to learn that we were able to exceed your expectations and provide a memorable last leg to your surprise 60th birthday trip.

I am glad that you enjoyed the comfort of your villa and relaxing in your infinity pool. Our award-winning Banyan Tree Spa Samui, which delivers out-of-this-world treatments, is set in the gardens of our private hillside and I am pleased that you enjoy this area of the resort.
As a Banyan Tree property, we take pride in delivering the highest standards of service and delighting our guests at every opportunity. I have already shared your comments with Banana and the Recreation team as well as our entire team It is comments such as yours that provide added motivation to continue exceeding our guests’ expectations.

Thank you for staying with us. We look forward to welcoming you back to our resort for your future holiday.

With kind regards,

Remko Kroesen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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